Action | Yes | No |
|---|---|---|
Step 1 Check if the printer is on. Is the printer on? | Go to step 2. | Turn on the printer. |
Step 2 Make sure that the printer IP address is correct. Notes:
Is the printer IP address correct? | Go to step 3. | Type the correct printer IP address in the address field. |
Step 3 Check if you are using a supported browser:
Is your browser supported? | Go to step 4. | Install a supported browser. |
Step 4 Check if the network connection is working. Is the network connection working? | Go to step 5. | Contact your administrator. |
Step 5 Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer. Are the cable connections secure? | Go to step 6. | Secure the cable connections. |
Step 6 Check if the web proxy servers are disabled. Are the web proxy servers disabled? | Go to step 7. | Contact your administrator. |
Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? | The problem is solved. | Contact customer support. |
Action | Yes | No |
|---|---|---|
Step 1 Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Auto. Can the printer connect to the Wi-Fi network? | The problem is solved. | Go to step 2. |
Step 2 Check if the correct Wi-Fi network is selected. Note: Some routers may share the default SSID. Are you connecting to the correct Wi-Fi network? | Go to step 4. | Go to step 3. |
Step 3 Connect to the correct Wi-Fi network. For more information, see Connecting the printer to a Wi-Fi network. Can the printer connect to the Wi-Fi network? | The problem is solved. | Go to step 4. |
Step 4 Check the wireless security mode. From the home screen, touch Settings > Network/Ports > Wireless > Wireless Security Mode. Is the correct wireless security mode selected? | Go to step 6. | Go to step 5. |
Step 5 Select the correct wireless security mode. Can the printer connect to the Wi-Fi network? | The problem is solved. | Go to step 6. |
Step 6 Make sure that you entered the correct network password. Note: Take note of the spaces, numbers, and capitalization in the password. Can the printer connect to the Wi-Fi network? | The problem is solved. | Contact customer support. |
Action | Yes | No |
|---|---|---|
Step 1 Check if the printer is not busy processing another print, copy, scan, or fax job. Is the printer ready? | Go to step 2. | Wait for the printer to finish processing the other job. |
Step 2 Check if the flash drive is supported. For more information, see Supported flash drives and file types. Is the flash drive supported? | Go to step 3. | Insert a supported flash drive. |
Step 3 Remove, and then insert the flash drive. Does the printer recognize the flash drive? | The problem is solved. | Contact customer support. |
From the home screen, touch Settings > Reports > Network > Network Setup Page.
Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be malfunctioning. Contact your administrator for assistance.