Solving print problems

Printing problems

Print jobs do not print

Action

Yes

No

Step 1

  1. From the document you are trying to print, open the Print dialog and check if you have selected the correct printer.

    Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.

  2. Resend the print job.


Do the jobs print?

The problem is solved.

Go to step 2.

Step 2

  1. Check if the printer is plugged in and turned on, and if Ready appears on the printer display.

  2. Resend the print job.


Do the jobs print?

The problem is solved.

Go to step 3.

Step 3

If an error message appears on the printer display, then clear the message.

Note: The printer continues to print after clearing the message.


Do the jobs print?

The problem is solved.

Go to step 4.

Step 4

  1. Check if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer.

    Note: For more information, see the setup documentation that came with the printer.

  2. Resend the print job.


Do the jobs print?

The problem is solved.

Go to step 5.

Step 5

  1. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.

  2. Resend the print job.


Do the jobs print?

The problem is solved.

Go to step 6.

Step 6

  1. Remove, and then reinstall the printer software. For more information, see Installing the printer software.

    Note: The printer software is available at http://support.lexmark.com.

  2. Resend the print job.


Do the jobs print?

The problem is solved.

Contact customer support.


Printing slows down

Notes:

Action

Yes

No

Place letter- or A4-size paper in the tray, and then resend the print job.

Does the print speed increase?

The problem is solved.

Contact customer support.


Job prints from the wrong tray or on the wrong paper

Action

Yes

No

Step 1

  1. Check if you are printing on paper that is supported by the tray.

  2. Resend the print job.


Did the job print from the correct tray or on the correct paper?

The problem is solved.

Go to step 2.

Step 2

  1. From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray.

  2. Resend the print job.


Did the job print from the correct tray or on the correct paper?

The problem is solved.

Go to step 3.

Step 3

  1. Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type.

  2. Resend the print job.


Did the job print from the correct tray or on the correct paper?

The problem is solved.

Go to step 4.

Step 4

  1. Check if the trays are not linked.

  2. Resend the print job.


Did the job print from the correct tray or on the correct paper?

The problem is solved.

Contact customer support.


Incorrect characters print

Action

Yes

No

Step 1

Make sure the printer is not in Hex Trace mode.

Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.


Is the printer in Hex Trace mode?

Deactivate Hex Trace mode.

Go to step 2.

Step 2

  1. From the printer control panel, select Standard Network or Network [x], and then set SmartSwitch to On.

  2. Resend the print job.


Do incorrect characters print?

Contact customer support.

The problem is solved.


Tray linking does not work

Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from the Paper Size/Type menu.

Action

Yes

No

  1. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked.

    Note: The paper size and type must match for trays to be linked.

  2. Resend the print job.


Do the trays link correctly?

The problem is solved.

Contact customer support.


Large jobs do not collate

Action

Yes

No

Step 1

  1. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3).

  2. Resend the print job.


Did the job print and collate correctly?

The problem is solved.

Go to step 2.

Step 2

  1. From the printer software, set Collate to (1,2,3) (1,2,3).

    Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu.

  2. Resend the print job.


Did the job print and collate correctly?

The problem is solved.

Go to step 3.

Step 3

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.


Did the job print and collate correctly?

The problem is solved.

Contact customer support.


Unexpected page breaks occur

Action

Yes

No

Step 1

Adjust the print timeout settings.

  1. From the printer control panel, navigate to:

    Settings > General Settings > Timeouts > Print Timeout

  2. Select a higher setting and then, depending on your printer model, select the select button or Submit.

  3. Resend the print job.


Did the file print correctly?

The problem is solved.

Go to step 2.

Step 2

  1. Check the original file for manual page breaks.

  2. Resend the print job.


Did the file print correctly?

The problem is solved.

Contact customer support.


MS312 and MS317 printing problems

Print job takes longer than expected

Action

Yes

No

Step 1

Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job, and then resend the print job.


Does the print job still take long?

Go to step 2.

The problem is solved.

Step 2

Disable the Page Protect feature.

From the printer control panel, navigate to:

the menu button > Settings > the select button > General Settings > the select button > Print Recovery > the select button > Page Protect > the select button > Off > the select button


Does the print job still take long?

Go to step 3.

The problem is solved.

Step 3

Change the environmental settings.

From the printer control panel, navigate to:

the menu button > Settings > the select button > General Settings > the select button > Eco-Mode > select a setting  > the select button

Note: When using the Eco-Mode setting, you may notice a reduction in performance.


Does the print job still take long?

Install additional printer memory.

For more information, contact customer support.

The problem is solved.


MS315, MS415, and MS417 printing problems

Multiple-language PDF files do not print

Action

Yes

No

Step 1

  1. Check if the print options for the PDF output are set to embed all fonts.

  2. Generate a new PDF file, and then resend the print job.


Do the files print?

The problem is solved.

Go to step 2.

Step 2

  1. Open the document you want to print in Adobe Acrobat.

  2. Click File > Print > Advanced > Print As Image > OK > OK .


Do the files print?

The problem is solved.

Contact customer support.


Confidential and other held jobs do not print

Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.

Action

Yes

No

Step 1

Open the held jobs folder on the display, and then verify that your print job is listed.


Is your print job listed in the held jobs folder?

Go to step 2.

Select one of the Print and Hold options, and then resend the print job. For more information, see Storing print jobs in the printer.

Step 2

The print job may contain a formatting error or invalid data.

  • Delete the print job, and then send it again.

  • For PDF files, generate a new PDF, and then print it again.

If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one.

For Macintosh users

Save each print job, name each job differently, and then send the individual jobs to the printer.


Does the job print?

The problem is solved.

Go to step 3.

Step 3

Free up additional printer memory by deleting some of the held jobs.


Does the job print?

The problem is solved.

Add additional printer memory.


Print job takes longer than expected

Action

Yes

No

Step 1

Change the environmental settings of the printer.

  1. From the control panel, navigate to:

    Settings > General Settings

  2. Select Eco-Mode or Quiet Mode, and then select Off.

    Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.


Did the job print?

The problem is solved.

Go to step 2.

Step 2

Reduce the font size, the number and complexity of images, and the number of pages in the print job, and then resend the job


Did the job print?

The problem is solved.

Go to step 3.

Step 3

  1. Remove held jobs stored in the printer memory.

  2. Resend the print job.


Did the job print?

The problem is solved.

Go to step 4.

Step 4

  1. Disable the Page Protect feature.

    From the control panel, navigate to:

    Settings > General Settings > Print Recovery > Page Protect > Off

  2. Resend the print job.


Did the job print?

The problem is solved.

Go to step 5.

Step 5

Install additional printer memory, and then resend the print job.


Did the job print?

The problem is solved.

Contact customer support.


Print quality problems

Clipped pages or images

A clipped page and a page with a clipped image

Action

Yes

No

Step 1

  1. Move the width and length guides in the tray to the correct positions for the paper loaded.

  2. Resend the print job.


Is the page or image clipped?

Go to step 2.

The problem is solved.

Step 2

From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.


Do the paper size and type match the paper loaded in the tray?

Go to step 3.

Do one or more of the following:

  • Specify the paper size from the tray settings to match the paper loaded in the tray.

  • Change the paper loaded in the tray to match the paper size specified in the tray settings.

Step 3

  1. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog.

  2. Resend the print job.


Is the page or image clipped?

Go to step 4.

The problem is solved.

Step 4

  1. Reinstall the imaging unit.

    1. Remove the toner cartridge.

    2. Remove the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    3. Install the imaging unit, and then the cartridge.

  2. Resend the print job.


Is the page or image clipped?

Contact customer support.

The problem is solved.


Shadow images appear on prints

Prints with shadow images

Action

Yes

No

Step 1

Load paper with the correct paper type and weight in the tray.


Is paper with the correct paper type and weight loaded in the tray?

Go to step 2.

Load paper with the correct paper type and weight in the tray.

Step 2

From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.


Is the tray set to the type and weight of the paper loaded?

Go to step 3.

Change the paper loaded in the tray to match the paper type and weight specified in the tray settings.

Step 3

  1. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.

  2. Resend the print job.


Do shadow images still appear on prints?

Go to step 4.

The problem is solved.

Step 4

Replace the imaging unit, and then resend the print job.


Do shadow images still appear on prints?

Contact customer support.

The problem is solved.


Gray background on prints

Pages with gray background

Action

Yes

No

Step 1

  1. From the Quality Menu on the printer control panel, decrease the toner darkness.

    Note: 8 is the factory default setting.

  2. Resend the print job.


Did the gray background disappear from the prints?

The problem is solved.

Go to step 2.

Step 2

Reinstall the imaging unit and the toner cartridge.

  1. Remove the toner cartridge.

  2. Remove the imaging unit.

    Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

  3. Install the imaging unit, and then the cartridge.

  4. Resend the print job.


Did the gray background disappear from the prints?

The problem is solved.

Go to step 3.

Step 3

Replace the imaging unit, and then resend the print job.


Did the gray background disappear from the prints?

The problem is solved.

Contact customer support.


Incorrect margins on prints

A print with incorrect margins

Action

Yes

No

Step 1

  1. Move the width and length guides in the tray to the correct positions for the paper size loaded.

  2. Resend the print job.


Are the margins correct?

The problem is solved.

Go to step 2.

Step 2

From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray.


Does the paper size match the paper loaded in the tray?

Go to step 3.

Do one or more of the following:

  • Specify the paper size from the tray settings to match the paper loaded in the tray.

  • Change the paper loaded in the tray to match the paper size specified in the tray settings.

Step 3

  1. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog.

  2. Resend the print job.


Are the margins correct?

The problem is solved.

Contact customer support.


Paper curl

Action

Yes

No

Step 1

Move the width and length guides in the tray to the correct positions for the size of the paper loaded.


Are the width and length guides positioned correctly?

Go to step 2.

Adjust the width and length guides.

Step 2

From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.


Do the paper type and weight match the type and weight of the paper in the tray?

Go to step 3.

Specify the paper type and weight from the tray settings to match the paper loaded in the tray.

Step 3

  1. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.

  2. Resend the print job.


Is the paper still curled?

Go to step 4.

The problem is solved.

Step 4

  1. Remove the paper from the tray, and then turn it over.

  2. Resend the print job.


Is the paper still curled?

Go to step 5.

The problem is solved.

Step 5

  1. Load paper from a fresh package.

    Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

  2. Resend the print job.


Is the paper still curled?

Contact customer support.

The problem is solved.


Print irregularities

Pages with print irregularities

Action

Yes

No

Step 1

  1. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray.

  2. Resend the print job.


Do print irregularities still appear?

Go to step 2.

The problem is solved.

Step 2

From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.


Do the printer settings match the type and weight of the paper loaded in the tray?

Go to step 3.

Specify the paper size and type from the tray settings to match the paper loaded in the tray.

Step 3

  1. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog.

  2. Resend the print job.


Do print irregularities still appear?

Go to step 4.

The problem is solved.

Step 4

Check if the paper loaded in the tray has texture or rough finishes.


Are you printing on textured or rough paper?

From the printer control panel, set the paper texture in the Paper menu to match the paper loaded in the tray.

Go to step 5.

Step 5

  1. Load paper from a fresh package.

    Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

  2. Resend the print job.


Do print irregularities still appear?

Go to step 6.

The problem is solved.

Step 6

Replace the imaging unit, and then resend the print job.


Do print irregularities still appear?

Contact customer support at http://support.lexmark.com or your service representative.

The problem is solved.


Repeating defects appear on prints

A sample of a print job with repeating defects

Action

Yes

No

Step 1

Measure the distance between the defects.

Check for a distance between the defects that equals:

  • 97 mm (3.82 in.)

  • 47 mm (1.85 in.)

  • 38 mm (1.5 in.)


Is the distance between defects equal to one of the listed measurements?

Go to step 2.

  1. Check if the distance between the defects equal to 80 mm (3.15 in.)

  2. Take note of the distance, and then contact customer support at  http://support.lexmark.com or your service representative.

Step 2

Replace the imaging unit, and then resend the print job.


Do the repeating defects still appear?

Contact customer support at  http://support.lexmark.com or your service representative.

The problem is solved.


Print is too dark

A page with a print that is too dark

Action

Yes

No

Step 1

  1. From the Quality menu on the printer control panel, reduce the toner darkness.

    Note: 8 is the factory default setting.

  2. Resend the print job.


Is the print still too dark?

Go to step 2.

The problem is solved.

Step 2

  1. From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray.

  2. Resend the print job.


Is the tray set to the type, texture, and weight of the paper loaded?

Go to step 3.

Do one or more of the following:

  • Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.

  • Change the paper loaded in the tray to match the paper type, texture and weight specified in the tray settings.

Step 3

  1. Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog.

  2. Resend the print job.


Is the print still too dark?

Go to step 4.

The problem is solved.

Step 4

Check if the paper loaded in the tray has texture or rough finishes.


Are you printing on textured or rough paper?

From the printer control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on.

Go to step 5.

Step 5

  1. Load paper from a fresh package.

    Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

  2. Resend the print job.


Is the print still too dark?

Go to step 6.

The problem is solved.

Step 6

Replace the imaging unit, and then resend the print job.


Is the print still too dark?

Contact customer support.

The problem is solved.


Print is too light

A page with printed characters that are too light

Action

Yes

No

Step 1

  1. From the Quality menu on the printer control panel, increase the toner darkness.

    Note: 8 is the factory default setting.

  2. Resend the print job.


Is the print still too light?

Go to step 2.

The problem is solved.

Step 2

From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray.


Is the tray set to the type, texture, and weight of the paper loaded?

Go to step 3.

Change the paper type, texture, and weight to match the paper loaded in the tray.

Step 3

  1. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog.

  2. Resend the print job.


Is the print still too light?

Go to step 4.

The problem is solved.

Step 4

Make sure that the paper has no texture or rough finishes.


Are you printing on textured or rough paper?

From the printer control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on.

Go to step 5.

Step 5

  1. Load paper from a fresh package.

    Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

  2. Resend the print job.


Is the print still too light?

Go to step 6.

The problem is solved.

Step 6

  1. Redistribute the toner in the imaging unit.

    1. Remove the toner cartridge, and then the imaging unit.

    2. Firmly shake the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    3. Install the imaging unit, and then the cartridge.

  2. Resend the print job.


Is the print still too light?

Go to step 7.

The problem is solved.

Step 7

Replace the imaging unit, and then resend the print job.


Is the print still too light?

Contact customer support.

The problem is solved.


Printer is printing blank pages

A blank page

Action

Yes

No

Step 1

  1. Check if there is packing material left on the imaging unit.

    1. Remove the toner cartridge, and then the imaging unit.

    2. Check if the packing material is properly removed from the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    3. Reinstall the imaging unit, and then the cartridge.

  2. Resend the print job.


Is the printer still printing blank pages?

Go to step 2.

The problem is solved.

Step 2

  1. Redistribute the toner in the imaging unit.

    1. Remove the toner cartridge, and then the imaging unit.

    2. Firmly shake the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    3. Reinstall the imaging unit, and then the cartridge.

  2. Resend the print job.


Is the printer still printing blank pages?

Go to step 3.

The problem is solved.

Step 3

Replace the imaging unit, and then resend the print job.


Is the printer still printing blank pages?

Contact customer support.

The problem is solved.


Skewed print

A print with skewed characters

Action

Yes

No

Step 1

  1. Move the width and length guides in the tray to the correct positions for the size of the paper loaded.

  2. Resend the print job.


Is the print still skewed?

Go to step 2.

The problem is solved.

Step 2

  1. Check if you are printing on a paper that is supported by the tray.

  2. Resend the print job.


Is the print still skewed?

Contact customer support.

The problem is solved.


Printer is printing solid black pages

A print that is mostly black

Action

Yes

No

Step 1

  1. Reinstall the imaging unit.

    1. Remove the toner cartridge, and then the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    2. Install the imaging unit, and then the cartridge.

  2. Resend the print job.


Is the printer printing solid black pages?

Go to step 2.

The problem is solved.

Step 2

Replace the imaging unit, and then resend the print job.


Is the printer printing solid black pages?

Contact customer support.

The problem is solved.


Transparency print quality is poor

Action

Yes

No

Step 1

From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray.


Is the paper type for the tray set to Transparency?

Go to step 2.

Set the paper type to Transparency.

Step 2

  1. Check if you are using a recommended type of transparency.

  2. Resend the print job.


Is the print quality still poor?

Contact customer support.

The problem is solved.


Streaked horizontal lines appear on prints

A page with streaked horizontal lines

Action

Yes

No

Step 1

  1. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog.

  2. Resend the print job.


Do streaked horizontal lines appear on prints?

Go to step 2.

The problem is solved.

Step 2

From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.


Do the paper type and weight match the type and weight of the paper in the tray?

Go to step 3.

Change the paper type and weight to match the paper loaded in the tray.

Step 3

  1. Load paper from a fresh package.

    Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

  2. Resend the print job.


Do streaked horizontal lines appear on prints?

Go to step 4.

The problem is solved.

Step 4

  1. Reinstall the imaging unit.

    1. Remove the toner cartridge, and then the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    2. Install the imaging unit, and then the cartridge.

  2. Resend the print job.


Do streaked horizontal lines appear on prints?

Go to step 5.

The problem is solved.

Step 5

Replace the imaging unit, and then resend the print job.


Do streaked horizontal lines appear on prints?

Contact customer support.

The problem is solved.


Streaked vertical lines appear on prints

A page with vertical streaks

Action

Yes

No

Step 1

  1. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog.

  2. Resend the print job.


Do streaked vertical lines appear on prints?

Go to step 2.

The problem is solved.

Step 2

From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray.


Do the paper texture, type, and weight match the paper in the tray?

Go to step 3.

Do one or more of the following:

  • Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray.

  • Change the paper loaded in the tray to match the paper texture, type, and weight specified in the tray settings.

Step 3

  1. Load paper from a fresh package.

    Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

  2. Resend the print job.


Do streaked vertical lines appear on prints?

Go to step 4.

The problem is solved.

Step 4

  1. Reinstall the imaging unit.

    1. Remove the toner cartridge, and then the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    2. Install the imaging unit, and then the cartridge.

  2. Resend the print job.


Do streaked vertical lines appear on prints?

Go to step 5.

The problem is solved.

Step 5

Replace the imaging unit, and then resend the print job.


Do streaked vertical lines appear on prints?

Contact customer support at http://support.lexmark.com or your service representative.

The problem is solved.


Horizontal voids appear on prints

A page with horizontal voids

Action

Yes

No

Step 1

  1. Make sure your software program is using a correct fill pattern.

  2. Resend the print job.


Do horizontal voids appear on prints?

Go to step 2.

The problem is solved.

Step 2

  1. Load the specified tray or feeder with a recommended type of paper.

  2. Resend the print job.


Do horizontal voids appear on prints?

Go to step 3.

The problem is solved.

Step 3

  1. Redistribute the toner in the imaging unit.

    1. Remove the toner cartridge, and then the imaging unit.

    2. Firmly shake the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    3. Reinstall the imaging unit, and then the cartridge.

  2. Resend the print job.


Do horizontal voids appear on prints?

Go to step 4.

The problem is solved.

Step 4

Replace the imaging unit, and then resend the print job.


Do horizontal voids appear on prints?

Contact customer support.

The problem is solved.


Vertical voids appear on prints

Page with vertical voids

Action

Yes

No

Step 1

  1. Make sure your software program is using a correct fill pattern.

  2. Resend the print job.


Do vertical voids appear on prints?

Go to step 2.

The problem is solved.

Step 2

  1. From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.

  2. Resend the print job.


Do vertical voids appear on prints?

Go to step 3.

The problem is solved.

Step 3

Check if you are using a recommended type of paper.

  1. Load the indicated tray or feeder with a recommended type of paper.

  2. Resend the print job.


Do vertical voids appear on prints?

Go to step 4.

The problem is solved.

Step 4

  1. Redistribute the toner in the imaging unit.

    1. Remove the toner cartridge, and then the imaging unit.

    2. Firmly shake the imaging unit.

      Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    3. Reinstall the imaging unit, and then the cartridge.

  2. Resend the print job.


Do vertical voids appear on prints?

Contact customer support.

Note: The laser scanning unit may be defective.

The problem is solved.


Toner specks appear on prints

Action

Yes

No

Replace the imaging unit, and then resend the print job.


Do toner specks appear on prints?

Contact customer support.

The problem is solved.


Toner fog or background shading appears on prints

Paper with gray background

Action

Yes

No

Step 1

Reinstall the imaging unit.

  1. Remove, and then install the imaging unit.

  2. Resend the print job.


Does fog or shading appear on prints?

Go to step 2.

The problem is solved.

Step 2

Replace the imaging unit, and then resend the print job.


Does fog or shading appear on prints?

Contact customer support at http://support.lexmark.com  or your service representative.

The problem is solved.


Toner rubs off

Prints with toner smears

Action

Yes

No

Step 1

From the Paper menu on the printer control panel, check the paper type, texture, and weight.


Do the paper type, texture, and weight match the paper loaded in the tray?

Go to step 2.

Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray.

Step 2

Resend the print job.


Does the toner still rub off?

Contact customer support.

The problem is solved.


Uneven print density

A print with uneven density

Action

Yes

No

Replace the imaging unit, and then resend the print job.


Is the print density uneven?

Contact customer support.

The problem is solved.


MS312 and MS317 print quality problem

Characters have jagged or uneven edges

Page containing characters with jagged and uneven edges

Action

Yes

No

Step 1

  1. Print a font sample list to check if the fonts you are using are supported by the printer.

    1. From the printer control panel, navigate to:

      the menu button > Reports > the select button > Print Fonts > the select button

    2. Press the arrow buttons until PCL Fonts or PostScript Fonts appears, and then press the select button.

  2. Use a font that is supported by the printer or install the font that you want to use. For more information, contact your system support person.

  3. Resend the print job.


Do prints still contain characters that have jagged or uneven edges?

Go to step 2.

The problem is solved.

Step 2

  1. Use a font that is supported by the printer or install the font that you want to use in your computer. For more information, contact your system support person.

  2. Resend the print job.


Do prints still contain characters that have jagged or uneven edges?

Contact customer support.

The problem is solved.


MS315, MS415, and MS417 print quality problem

Characters have jagged or uneven edges

Graphic of page with with distorted text

Action

Yes

No

Step 1

  1. Print a font sample list to check if the fonts you are using are supported by the printer.

    1. From the control panel, navigate to:

      Menus > Reports > Print Fonts

    2. Select PCL Fonts or PostScript Fonts.

  2. Resend the print job.


Are you using fonts that are supported by the printer?

Go to step 2.

Select a font that is supported by the printer.

Step 2

Check if the fonts installed on the computer are supported by the printer.


Are the fonts installed on the computer supported by the printer?

The problem is solved.

Contact customer support.