Contact your telephone company to check if your telephone line is subscribed to the caller ID service.

Notes:

• If your region supports multiple caller ID patterns, then you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2).
• The availability of these settings in the Fax menu depends on whether your country or region supports multiple caller ID patterns.
• Contact your telephone company to determine which pattern or switch setting to use.

Does the caller ID appear?

The problem is solved.

Contact customer support.

Step 1

Check if an error or status message appears on the display.

Is there an error or status message on the display?

Clear the error or status message.

Go to step 2.

Step 2

Check if the power cord is plugged into the printer and a properly grounded electrical outlet.

Is the power cord plugged into the printer and a properly grounded electrical outlet?

Go to step 3.

Connect the power cord to the printer and a properly grounded electrical outlet.

Step 3

Check the power.

Check if the printer is plugged in and turned on, and if Ready appears on the display.

Is the printer turned on, and does Ready appear on the display?

Go to step 4.

Turn on the printer, and then wait until Ready appears on the display.

Step 4

Check the printer connections.

If applicable, check if the cable connections for the following equipment are secure:

• Telephone

• Handset

• Answering machine

Are the cable connections secure?

Go to step 5.

Securely connect the cables.

Step 5

1. Check the telephone wall jack.

   1. Plug the telephone cable into the wall jack.

   2. Listen for a dial tone.

   3. If you do not hear a dial tone, then plug a different telephone cable into the wall jack.

   4. If you still do not hear a dial tone, then plug the telephone cable into a different wall jack.

   5. If you hear a dial tone, then connect the printer to that wall jack.

2. Try sending or receiving a fax.

Can you send or receive a fax?

The problem is solved.

Go to step 6.

Step 6

Check if the printer is connected to an analog phone service or the correct digital connector.

The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.

• If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider.

• If you are using DSL, then connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider.

• If you are using a PBX telephone service, then make sure you are connecting to an analog connection on the PBX. If none exists, then consider installing an analog telephone line for the fax machine.

Is the printer connected to an analog phone service or the correct digital connector?

Go to step 7.

Connect the printer to an analog phone service or the correct digital connector.

Step 7

Check for a dial tone.

Did you hear a dial tone?

Go to step 8.

• Try calling the fax number to make sure that it is working properly.

• If the telephone line is being used by another device, then wait until the other device is finished before sending a fax.

• If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone.

Step 8

Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax.

Can you send or receive a fax?

The problem is solved.

Go to step 9.

Step 9

1. Temporarily disable call waiting. Contact your telephone company to obtain the keypad sequence for temporarily disabling call waiting.

2. Try sending or receiving a fax.

Can you send or receive a fax?

The problem is solved.

Go to step 10.

Step 10

1. Temporarily disable voice mail service. For more information, contact your telephone company.

   Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer.

2. Try sending or receiving a fax.

Can you send or receive a fax?

The problem is solved.

Go to step 11.

Step 11

Scan the original document one page at a time.

1. Dial the fax number.

2. Scan the document one page at a time.

Can you send or receive a fax?

The problem is solved.

Contact customer support.

Step 1

Check if the printer is in Fax mode.

From the home screen, touch Fax to put the printer in Fax mode, and then send the fax.

Note: The Multi Send application does not support the XPS output type. To use XPS, use the regular faxing method.

Can you send faxes?

The problem is solved.

Go to step 2.

Step 2

Load the original document properly.

Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner.

Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass.

Can you send faxes?

The problem is solved.

Go to step 3.

Step 3

Set up the shortcut number properly.

• Check if the shortcut number has been set for the telephone number that you want to dial.

• Dial the telephone number manually.

Can you send faxes?

The problem is solved.

Contact customer support.

Step 1

Check the tray or feeder.

If empty, then load paper in the tray or feeder.

Can you receive faxes?

The problem is solved.

Go to step 2.

Step 2

Check the ring count delay settings.

1. Open a Web browser, and then type the printer IP address in the address field.

   Notes:

   • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
   • If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2. Click Settings > Fax Settings > Analog Fax Setup.

3. In the “Rings to Answer” field, enter the number of times you want the phone to ring before the printer answers.

4. Click Submit.

Can you receive faxes?

The problem is solved.

Go to step 3.

Step 3

Replace the toner cartridge. For more information, see the instruction sheet that came with the supply.

Can you receive faxes?

The problem is solved.

Contact customer support.

1. From the home screen, navigate to:

   > Settings > General Settings > Run initial setup > Yes > Submit

2. Turn off the printer, and then turn it back on.

   The “Select your language” screen appears on the printer display.

3. Select a language, and then touch .

4. Select a country or region, and then touch Next.

5. Select a time zone, and then touch Next.

6. Select Fax and E-mail, and then touch Next.

Are fax and e-mail functions set up?

The problem is solved.

Contact customer support.