Troubleshooting

The following table provides solutions to some common card stock and label problems. For more troubleshooting information, see your printer documentation.

Problem

Solution

Print on heavy stock is blurred or out of focus.

Make sure the Paper Type setting is correct for your print material.

Märkus.  Card stock in excess of 203 g/m 2 (54-lb bond) may not produce acceptable print results.

Print on five sheets of paper, wait for approximately five seconds, and then print five more sheets of paper to remove any toner that may have accumulated.

Toner rubs off the page.

Make sure the Paper Type setting is correct for your print material.

Use material that is lighter than 300 g/m 2 .

Print on five sheets of paper, wait for approximately five seconds, and then print five more sheets of paper to remove any toner that may have accumulated.

Printing shows voids.

Change the Paper Type to Plain Paper.

Print on five sheets of paper, wait for approximately five seconds, and then print five more sheets of paper to remove any toner that may have accumulated.