Settings chosen from the software program or application can change or override settings chosen from the printer control panel. If an option is not functioning, then make sure it is selected in the software as well as the printer control panel.
These are possible solutions. Try one or more of the following:
Turn the printer off, wait about 10 seconds, and then turn the printer on.
Turn the printer off.
Unplug the power cord from the wall outlet.
Check the connection between the option and the printer.
Connect the power cord to a properly grounded wall outlet.
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, then reinstall it. For more information, see the hardware setup documentation that came with the option.
From the computer you are printing from, select the option. For more information, see Updating available options in the printer driver.
These are possible solutions. Try one or more of the following:
Open the paper tray.
Check for paper jams or misfeeds.
Make sure paper guides are aligned against the edges of the paper.
Make sure the paper tray closes properly.
Turn the printer off, wait about 10 seconds, and then turn the printer on.
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or see the latest comprehensive User's Guide available on our Web site at www.lexmark.com/publications.
From the computer you are printing from, verify that the paper tray is among the options listed in the printer driver. For more information, see Updating available options in the printer driver.
These are possible solutions. Try one or more of the following:
Make sure the printer is properly connected to the 2000-sheet tray.
Make sure the printer is turned on.
Make sure the printer is properly connected to the 2000-sheet tray.
Make sure the printer is turned on.
These are possible solutions. Try one or more of the following:
Turn the printer off, wait about 10 seconds, and then turn the printer on.
Adjust the envelope support for the length of envelope you are using.
For more information, see Loading the envelope feeder.
Make sure the paper type and paper size settings match the envelopes you are using:
From the printer control panel, check the settings for the envelope feeder from the Paper menu.
Before sending the job to print, specify the correct settings from the computer:
For Windows users, specify the settings from Print Properties.
For Macintosh users, specify the settings from the Print dialog.
If the envelope feeder is listed on the menu settings page, but an envelope jams when it enters or exits the feeder, then it may not be properly installed. Reinstall the envelope feeder. For more information, see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to view the envelope feeder instruction sheet.
If the duplex unit is listed on the menu settings page, but paper jams when it enters or exits the duplex unit, then it may not be properly installed. Reinstall the duplex unit. For more information, see the hardware setup documentation that came with the duplex unit, or go to www.lexmark.com/publications to view the duplex unit instruction sheet.
If the 5-bin mailbox is listed on the menu settings page, but paper jams when it exits the printer and enters the mailbox, then it may not be properly installed. Reinstall the 5-bin mailbox. For more information, see the hardware setup documentation that came with the 5-bin mailbox, or go to www.lexmark.com/publications to view the 5-bin mailbox instruction sheet.
If the Output Expander, High Capacity Output Expander, or StapleSmart II Finisher is listed on the menu settings page, but paper jams when it exits the printer or enters the output option, then it may not be properly installed. Reinstall the option. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet.
If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following:
Make sure the ISP is securely attached to the printer system board.
Make sure the cable is securely connected to the correct connector.
Make sure you are using the correct cable and that it is securely connected.
For information about installing software for network printing, see the Networking Guide on the Software and Documentation CD