Understanding the printer messages

Cartridge very low, [x] estimated pages remain [88.xy]

You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.

If necessary, select Continue on the printer control panel to clear the message and continue printing. For non-touch-screen printer models, press the select button to confirm.

Change [paper source] to [custom string] load [paper orientation]

Try one or more of the following:

Load the correct size and type of paper in the tray, then verify that the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non-touch-screen printer models, press to confirm.
Cancel the print job.

Change [paper source] to [custom type name] load [orientation]

Try one or more of the following

Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non-touch-screen printer models, press to confirm.
Cancel the print job.

Change [paper source] to [paper size] load [orientation]

Try one or more of the following:

Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non-touch-screen printer models, press to confirm.
Cancel the print job.

Change [paper source] to [paper type] [paper size] load [orientation]

Try one or more of the following:

Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non-touch-screen printer models, press to confirm.
Cancel the print job.

Close flatbed cover and load originals if restarting job [2yy.xx]

From the printer control panel, try one or more of the following:

Select Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job.
Select Scan from flatbed to continue scanning from the scanner glass immediately after the last successful scan job.
Select Finish job without further scanning to end the last successful scan job.
Note: This does not cancel the scan job. All successfully scanned pages will be processed further for copying, faxing, or e-mailing.
Select Cancel job to clear the message and cancel the scan job.
For non-touch-screen printer models, press to confirm.

Configuration change, some held jobs were not restored [57]

Held jobs are invalidated because of any of the following possible changes in the printer:

The printer firmware has been updated.
The tray for the print job is removed.
The print job is sent from a flash drive that is no longer attached to the USB port.
The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model.

From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press the select button to confirm.

Complex page, some data may not have printed [39]

Try one or more of the following:

From the control panel, select Continue to ignore the message and continue printing. For non-touch-screen printer models, press to confirm.
Cancel the current print job.
Add printer memory.

Defective flash detected [51]

Try one or more of the following:

Replace the defective flash memory card.
From the printer control panel, select Continue to ignore the message and continue printing. For non-touch-screen printer models, press to confirm.
Cancel the current print job.

Disk full [62]

Try one or more of the following:

Select Continue to clear the message and continue printing. For non-touch-screen printer models, press to confirm.
Delete fonts, macros, and other data stored in the printer hard disk.
Install a printer hard disk with larger capacity.

Fax memory full

From the control panel, touch Continue to clear the message and cancel the fax job.
Do the following:
- Reduce the fax resolution.
- Reduce the number of pages.
Send the fax job.

Fax partition inoperative. Contact system administrator.

Try either of the following:

From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm.
Turn the printer off, and then turn it back on. If the message appears again, then contact your system support person or see the “Setting up the printer to fax” section of the User’s Guide.

Fax server 'To Format' not set up. Contact system administrator.

Try either of the following:

From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm.
Complete the Fax Server setup. If the message appears again, then contact your system support person.

Fax Station Name not set up. Contact system administrator.

Try either of the following:

From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm.
Complete the Analog Fax Setup. If the message appears again after completing the setup, then contact your system support person.

Fax Station Number not set up. Contact system administrator.

Try either of the following:

From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm.
Complete the Analog Fax Setup. If the message appears again after completing the setup, then contact your system support person.

Imaging unit very low, [x] estimated pages remain [84.xy]

You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User’s Guide.

If necessary, select Continue on the printer control panel to clear the message and continue printing. For non-touch-screen printer models, press the select button to confirm.

Incorrect paper size, open [paper source] [34]

Note: The paper source can be a tray or a feeder.

Try one or more of the following:

Load the correct size of paper in the paper source.
From the printer control panel, select Continue to clear the message and print using a different paper source. For non-touch-screen printer models, press to confirm.
Check the length and width guides of the paper source and make sure the paper is loaded properly.
Make sure the correct paper size and type are specified in the Printing Preferences or in the Print dialog.
Make sure the paper size and type are specified in the Paper menu on the printer control panel.
Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed.
Cancel the print job.

Insufficient memory, some held jobs will not be restored [37]

Try one or more of the following:

From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm.
Delete other held jobs to free up additional printer memory.

Insufficient memory to collate job [37]

Try one or more of the following:

From the printer control panel, select Continue to print the part of the job already stored and begin collating the rest of the print job. For non-touch-screen printer models, press to confirm.
Cancel the current print job.

Load multipurpose feeder with [custom string] [orientation]

Try one or more of the following:

Load the feeder with the correct paper size and type.
Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.

Load multipurpose feeder with [custom type name] [orientation]

Try one or more of the following:

Load the multipurpose feeder with the correct paper size and type.
Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.

Load multipurpose feeder with [paper size] [orientation]

Try one or more of the following:

Load the multipurpose feeder with the correct paper size.
Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.

Load multipurpose feeder with [paper type] [paper size] [orientation]

Try one or more of the following:

Load the multipurpose feeder with the correct paper size and type.
Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints from an automatically selected tray.
Cancel the current job.

Load [paper source] with [custom string] [paper orientation]

Try one or more of the following:

Load the tray or feeder with the correct size and type of paper.

To use the tray that has the correct size or type of paper, select Finished loading paper on the printer control panel. For non-touch-screen printer models, press the select button to confirm.

Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper source.

Cancel the current job.

Load [paper source] with [custom type name] [paper orientation]

Try one or more of the following:

Load the tray or feeder with the correct size and type of paper.

To use the tray that has the correct size or type of paper, select Finished loading paper on the printer control panel. For non-touch-screen printer models, press the select button to confirm.

Cancel the current job.

Load [paper source] with [paper size] [paper orientation]

Try one or more of the following:

Load the tray or feeder with the correct size of paper.

To use the tray or feeder that has the correct size of paper, select Finished loading paper on the printer control panel. For non-touch-screen printer models, press the select button to confirm.

Cancel the current job.

Load [paper source] with [paper type] [paper size] [paper orientation]

Try one or more of the following:

Load the tray or feeder with the correct size and type of paper.

To use the tray or feeder that has the correct size and type of paper, select Finished loading paper on the printer control panel. For non-touch-screen printer models, press the select button to confirm.

Cancel the current job.

Maintenance kit low [80.xy]

You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, select Continue to clear the message and continue printing. For non-touch-screen printer models, press the select button to confirm.

Maintenance kit nearly low [80.xy]

For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.

If necessary, select Continue to clear the message and continue printing. For non-touch-screen printer models, press the select button to confirm.

Maintenance kit very low [80.xy]

You may need to replace the maintenance kit very soon. For more information, contact customer support at http://support.lexmark.com or your service representative.

If necessary, select Continue on the printer control panel to clear the message and continue printing. For non-touch-screen printer models, press the select button to confirm.

Memory full [38]

Try one or more of the following:

From the printer control panel, select Cancel job to clear the message. For non-touch-screen printer models, press to confirm.
Install additional printer memory.

Memory full, cannot print faxes

From the control panel, do either of the following:

Touch Continue holding faxes without printing to clear the message.
Touch Attempt to print to restart the printer and continue printing.

Network [x] software error [54]

Try one or more of the following:

From the printer control panel, select Continue to continue printing. For non-touch-screen printer models, press to confirm.
Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com.

Non-Lexmark [supply type], see User’s Guide [33.xy]

Note: The supply type can be toner cartridge or imaging unit.

The printer has detected a non-Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. For more information, see Using genuine Lexmark parts and supplies.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press and hold the cancel button and the # button on the control panel simultaneously for 15 seconds.

For non-touch-screen printer models, press the select button and the cancel button on the control panel simultaneously for 15 seconds to clear the message and continue printing.

If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part.

Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com.

Not enough free space in flash memory for resources [52]

Try one or more of the following:

From the printer control panel, select Continue to clear the message and continue printing. For non-touch-screen printer models, press to confirm.
Delete fonts, macros, and other data stored in the flash memory.
Upgrade to a larger capacity flash memory card.

Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted.

Printer had to restart. Last job may be incomplete.

Select Continue on the control panel to clear the message and continue printing. For non-touch-screen printer models, press to confirm.

For more information, go to http://support.lexmark.com or contact customer support.

Reinstall missing or unresponsive cartridge [31.xy]

Try one or more of the following:

Check if the toner cartridge is missing. If missing, then install the toner cartridge.
For information on installing the toner cartridge, see the “Replacing supplies” section.

If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.

Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non-genuine Lexmark supply. For more information, see Using genuine Lexmark parts and supplies.

Remove paper from standard output bin

Remove the paper stack from the standard bin. The printer automatically detects paper removal and resumes printing.

If removing the paper does not clear the message, then select Continue on the printer control panel. For non-touch-screen printer models, press the select button to confirm.

Replace all originals if restarting job.

From the printer control panel, try one or more of the following:

Select Cancel job to clear the message and cancel the scan job.
Select Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job.
Select Scan from flatbed to continue scanning from the scanner immediately after the last successful scan job.
Select Finish job without further scanning to end the last successful scan job.
Select Restart job to restart the scan job with the same settings from the previous scan job.
For non-touch-screen printer models, press to confirm.

Replace cartridge, 0 estimated pages remain [88.xy]

Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace defective imaging unit [31.xy]

Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace imaging unit, 0 estimated pages remain [84.xy]

Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.

Replace jammed originals if restarting job.

From the printer control panel, try one or more of the following:

Select Cancel job to clear the message and cancel the scan job. For non-touch-screen printer models, press to confirm.
Select Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job. For non-touch-screen printer models, press to confirm.
Select Scan from flatbed to continue scanning from the scanner immediately after the last successful scan job. For non-touch-screen printer models, press to confirm.
Select Finish job without further scanning to end the last successful scan job. For non-touch-screen printer models, press to confirm.
Select Restart job to restart the scan job with the same settings from the previous scan job. For non-touch-screen printer models, press to confirm.

Replace unsupported cartridge [32.xy]

Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product.

The following error codes indicate that a non-genuine Lexmark toner cartridge is installed:

32.13
32.16
32.19
32.22
32.25
32.28
32.31
32.34
32.37

For more information, see Using genuine Lexmark parts and supplies.

Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to www.lexmark.com.

Replace unsupported imaging unit [32.xy]

Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.

This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.

The following error codes indicate that a non-genuine Lexmark imaging unit is installed:

32.14
32.17
32.20
32.23
32.26
32.29
32.32
32.35
32.38

For more information, see Using genuine Lexmark parts and supplies.

Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section or go to www.lexmark.com.

Restore held jobs?

Try one or more of the following:

From the printer control panel, select Restore to restore all held jobs stored in the printer hard disk. For non-touch-screen printer models, press to confirm.
From the printer control panel, select Do not restore if you do not want any print jobs to be restored. For non-touch-screen printer models, press to confirm.

Scanner disabled. Contact system administrator if problem persists. [840.02]

From the printer control panel, try one or more of the following:

Select Continue with scanner disabled to return to the home screen, and then contact your system support person.
Select Reboot and automatically enable scanner to cancel the job.
Note: This attempts to enable the scanner.
For non-touch-screen printer models, press to confirm.

Standard network software error [54]

Try one or more of the following:

From the printer control panel, select Continue to continue printing. For non-touch-screen printer models, press to confirm.
Turn off the printer and then turn it back on.
Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com.

Standard USB port disabled [56]

From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press the select button to confirm.

Notes:

The printer discards any data received through the USB port.
Make sure the USB Buffer menu is not set to Disabled.

Too many flash options installed [58]

Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the extra flash memory.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.

Too many trays attached [58]

Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the extra trays.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.

Unformatted flash detected [53]

Try one or more of the following:

From the printer control, select Continue to stop the defragmentation and continue printing. For non-touch-screen printer models, press to confirm.
Format the flash memory.

Note: If the error message remains, then the flash memory may be defective and need to be replaced.