Understanding the printer messages
Cartridge low [88.xy]
You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Cartridge, imaging unit mismatch [41.xy]
Use only a supported toner cartridge and imaging unit.
Cartridge nearly low [88.xy]
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Cartridge very low, [x] estimated pages remain [88.xy]
You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following:
Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then touch Finished changing paper.
Touch Use current [paper source] to use the available size and type of paper in the current tray or feeder.
Cancel the print job.
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:
Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then touch Finished changing paper.
Touch Use current [paper source] to use the available paper size and type in the tray.
Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then touch Finished changing paper.
Touch Use current [paper source] to use the available size and type of paper in the current tray or feeder.
Cancel the print job.
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then touch Finished changing paper.
Touch Use current [paper source] to use the available size and type of paper in the current tray or feeder.
Cancel the print job.
Check tray [x] connection
Try one or more of the following:
Turn off the printer, and then turn it back on.
If the error occurs a second time, then:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the indicated tray.
Reattach the tray.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
If the error occurs again, then:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the tray.
Contact customer support.
From the printer control panel, touch Continue to clear the message and resume the job.
Close rear door
Close the rear door of the printer.
Close finisher rear door
Close the rear door of the finisher.
Close front door
Close the front door of the printer.
Close flatbed cover and load originals if restarting job [2yy.xx]
Try one or more of the following:
Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job.
Touch Scan from flatbed to continue scanning from the scanner glass immediately after the last successful scan job.
Touch Finish job without further scanning to end the last successful scan job.
| Note: This does not cancel the scan job. All successfully scanned pages will be processed further for copying, faxing, or e-mailing. |
Touch Cancel job to clear the message and cancel the scan job.
Complex page, some data may not have printed [39]
Try one or more of the following:
From the printer control panel, touch Continue to ignore the message and continue printing.
Cancel current print job.
Install additional printer memory.
Configuration change, some held jobs were not restored [57]
Held jobs are invalidated because of the following possible changes in the printer:
The printer firmware has been updated.
The tray for the print job has been removed.
The print job is sent from a flash drive that is no longer attached to the USB port.
The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model.
From the printer control panel, touch Continue to clear the message.
Defective flash detected [51]
Try one or more of the following:
Replace the defective flash memory card.
From the printer control panel, touch Continue to ignore the message and continue printing.
Cancel the current print job.
Disk full [62]
Try one or more of the following:
From the printer control panel, touch Continue to clear the message and continue processing.
Delete fonts, macros, and other data stored in the printer hard disk.
Install a printer hard disk with larger capacity.
Disk must be formatted for use in this device
From the printer control panel, touch Format disk to format the printer hard disk and clear the message.
| Note: Formatting deletes all the files stored in the printer hard disk. |
Disk near full. Securely clearing disk space.
Try one or more of the following:
Touch Continue to clear the message and continue printing.
Delete fonts, macros, and other data stored on the printer hard disk.
Install a hard disk with higher capacity.
Error reading USB drive. Remove USB.
An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.
Error reading USB hub. Remove hub.
An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.
Fax memory full
From the control panel, touch Continue to clear the message and cancel the fax job.
Do the following:
Send the fax job.
Fax partition inoperative. Contact system administrator.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Turn off the printer, and then turn it back on. If the message appears again, then contact your system support person.
Fax server 'To Format' not set up. Contact system administrator.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Complete the Fax Server setup. If the message appears again, then contact your system support person.
Fax Station Name not set up. Contact system administrator.
Try either of the following:
From the printer control panel, touch Continue to clear the message.
Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person.
Fax Station Number not set up. Contact system administrator.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person.
Imaging unit low [84.xy]
You may need to order a replacement imaging unit. If necessary, select Continue on the printer control panel to clear the message and continue printing.
Imaging unit nearly low [84.xy]
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Imaging unit very low, [x] estimated pages remain [84.xy]
You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Incompatible tray [x] [59]
Try one or more of the following:
Remove the indicated tray.
From the printer control panel, touch Continue to clear the message and continue printing without using the indicated tray.
Incorrect paper size, open [paper source] [34]
Try one or more of the following:
Load the correct size and type of paper in the tray, and then specify the paper size and type in the Paper menu on the printer control panel.
Make sure the correct paper size and type are specified in Print Properties or the Print dialog settings.
Check if the paper size is correctly set. For example, if MP Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed.
Check the length and width guides and make sure the paper is loaded properly in the tray.
From the printer control panel, touch Continue to clear the message and print using a different tray.
Cancel the print job.
Insert Tray [x]
Insert the indicated tray into the printer.
Insufficient memory to collate job [37]
Try one or more of the following:
From the printer control panel, touch Continue to print the part of the job already stored and begin collating the rest of the print job.
Cancel the current print job.
Insufficient memory, some Held Jobs were deleted [37]
From the printer control panel, touch Continue to clear the message.
Insufficient memory, some held jobs will not be restored [37]
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Delete other held jobs to free up additional printer memory.
Insufficient memory to support Resource Save feature [35]
Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing.
Load [paper source] with [custom type name] [paper orientation]
Try one or more of the following:
Load the tray or feeder with the correct size and type of paper.
To use the tray with the correct paper size or type, touch Finished loading paper on the printer control panel.
| Note: If the printer detects a tray that has the correct paper size and type, then it feeds from that tray. If the printer cannot detect a tray that has the correct paper size and type, then it prints from the default paper source. |
Cancel the current job.
Load [paper source] with [custom string] [paper orientation]
Try one or more of the following:
Load the indicated tray or feeder with the correct size and type of paper.
To use the tray with the correct paper size or type, touch Finished loading paper on the printer control panel.
| Note: If the printer finds a tray that has the correct paper size and type, then it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, then it prints from the default paper source. |
Cancel the current job.
Load [paper source] with [paper size] [paper orientation]
Try one or more of the following:
Load the specified tray or feeder with the correct size of paper.
To use the tray or feeder with the correct size of paper, touch Finished loading paper on the printer control panel.
| Note: If the printer finds a tray or feeder that has the correct size of paper, then it feeds from that tray or feeder. If the printer cannot find a tray or feeder with the correct size of paper, then it prints from the default paper source. |
Cancel the current job.
Load [paper source] with [paper type] [paper size] [paper orientation]
Try one or more of the following:
Load the specified tray or feeder with the correct size and type of paper.
To use the tray or feeder with the correct size and type of paper, touch Finished loading paper on the printer control panel.
| Note: If the printer finds a tray or feeder that has the correct size and type of paper, then it feeds from that tray or feeder. If the printer cannot find a tray or feeder with the correct size and type of paper, then it prints from the default paper source. |
Cancel the current job.
Load multipurpose feeder with [custom type name] [paper orientation]
Try one or more of the following:
Load the feeder with the correct size and type of paper.
From the control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
From the control panel, touch Automatically select paper to use the paper loaded in the tray.
Cancel the print job.
Load multipurpose feeder with [custom string] [paper orientation]
Try one or more of the following:
Load the feeder with the correct size and type of paper.
From the printer control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
From the control panel, touch Automatically select paper to use the paper loaded in the tray.
Cancel the print job.
Load multipurpose feeder with [paper size] [paper orientation]
Try one or more of the following:
Load the feeder with the correct size of paper.
From the control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
From the control panel, touch Automatically select paper to use the paper loaded in the tray.
Cancel the print job.
Load multipurpose feeder with [paper type] [paper size] [paper orientation]
Try one or more of the following:
Load the feeder with the correct size and type of paper.
From the control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
From the control panel, touch Automatically select paper to use the paper loaded in the tray.
Cancel the print job.
Maintenance kit low [80.xy]
You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
If necessary, touch Continue to clear the message and continue printing.
Maintenance kit nearly low [80.xy]
For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
If necessary, touch Continue to clear the message and continue printing.
Maintenance kit very low, [x] estimated pages remain [80.xy]
You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
If necessary, touch Continue to clear the message and continue printing.
Memory full [38]
Try one or more of the following:
From the printer control panel, touch Cancel job to clear the message.
Install additional printer memory.
Memory full, cannot print faxes
From the control panel, do either of the following:
Network [x] software error [54]
Try one or more of the following:
From the printer control panel, touch Continue to continue printing.
Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com.
No analog phone line connected to modem, fax is disabled.
Connect the printer to an analog phone line.
Non-Lexmark [supply type], see User’s Guide [33.xy]
| Note: The supply type can be toner cartridge or imaging unit. |
The printer has detected a non-Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. For more information, see Using genuine Lexmark parts and supplies.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.
| Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty. |
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press and hold 
and the # button on the control panel simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part.
| Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com. |
Not enough free space in flash memory for resources [52]
Try one or more of the following:
From the printer control panel, touch Continue to clear the message and continue printing.
Delete fonts, macros, and other data stored in the flash memory.
Install a flash memory card with larger capacity.
| Note: Downloaded fonts and macros not previously stored in the flash memory are deleted. |
Paper changes needed
Try one or more of the following:
From the printer control panel, touch Prompt for each page to continue printing.
Touch Use current supplies to continue printing using the paper loaded in the tray.
Cancel the current print job.
Parallel port [x] disabled [56]
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Enable the parallel port. From the printer control panel, navigate to:
Network/Ports > Parallel [x] > Parallel Buffer > Auto
| Note: The printer discards any data received through the parallel port. |
Printer had to restart. Last job may be incomplete.
From the printer control panel, touch Continue to clear the message and continue printing.
For more information, visit http://support.lexmark.com or contact customer support.
Remove defective disk [61]
Remove and replace the defective printer hard disk.
Remove paper from standard output bin
Remove the paper stack from the standard bin.
Replace all originals if restarting job.
Try one or more of the following:
Touch Cancel job to clear the message and cancel the scan job.
Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job.
Touch Scan from flatbed to continue scanning from the scanner immediately after the last successful scan job.
Touch Finish job without further scanning to end the last successful scan job.
Touch Restart job to restart the scan job with the same settings from the previous scan job.
Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
| Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. |
Replace defective imaging unit [31.xy]
Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that came with the supply.
| Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. |
Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
| Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. |
Replace jammed originals if restarting job.
Try one or more of the following:
Touch Cancel job to clear the message and cancel the scan job.
Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job.
Touch Scan from flatbed to continue scanning from the scanner immediately after the last successful scan job.
Touch Finish job without further scanning to end the last successful scan job.
Touch Restart job to restart the scan job with the same settings from the previous scan job.
Replace maintenance kit [80.xy]
The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or contact your service representative, and then report the message.
Replace missing imaging unit [31.xy]
Install the missing imaging unit. For more information, see the instruction sheet that came with the supply.
Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:
Check if the toner cartridge is missing. If missing, then install the toner cartridge.
For information on installing the toner cartridge, see the “Replacing supplies” section.
If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.
| Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non-genuine Lexmark supply. For more information, see Using genuine Lexmark parts and supplies. |
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product.
The following error codes indicate that a non-genuine Lexmark toner cartridge is installed:
32.13
32.16
32.19
32.22
32.25
32.28
32.31
32.34
32.37
For more information, see Using genuine Lexmark parts and supplies.
| Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to www.lexmark.com. |
Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.
The following error codes indicate that a non-genuine Lexmark imaging unit is installed:
32.14
32.17
32.20
32.23
32.26
32.29
32.32
32.35
32.38
For more information, see Using genuine Lexmark parts and supplies.
| Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section or go to www.lexmark.com. |
Restore held jobs?
Try one or more of the following:
From the printer control panel, touch Restore to restore all held jobs stored in the printer hard disk.
From the printer control panel, touch Do not restore if you do not want to restore any of the print jobs.
Scanner automatic feeder cover open
Close the ADF cover.
Scanner disabled by admin [840.01]
Print without the scanner, or contact your system support person.
Scanner disabled. Contact system administrator if problem persists. [840.02]
Try one or more of the following:
Touch Continue with scanner disabled to return to the home screen, and then contact your system support person.
Touch Reboot and automatically enable scanner to cancel the job.
| Note: This attempts to enable the scanner. |
Scanner jam, remove all originals from the scanner [2yy.xx]
Remove the jammed paper from the scanner.
Scanner jam, remove jammed originals from the scanner [2yy.xx]
Remove the jammed paper from the scanner.
Serial port [x] disabled [56]
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
The printer discards any data received through the specified serial port.
Make sure Serial Buffer is not set to Disabled.
From the printer control panel, set Serial Buffer to Auto in the Serial [x] menu.
SMTP server not set up. Contact system administrator.
From the printer control panel, touch Continue to clear the message.
| Note: If the message appears again, then contact your system support person. |
Some held jobs were not restored
From the printer control panel, touch Continue to delete the indicated job.
| Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. |
Standard network software error [54]
Try one or more of the following:
From the printer control panel, touch Continue to continue printing.
Turn off the printer, and then turn it back on.
Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Standard USB port disabled [56]
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Enable the USB port. From the printer control panel, navigate to:
Network/Ports > USB Buffer > Auto
| Note: The printer discards any data received through the USB port. |
Supply needed to complete job
Do either of the following:
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.
Touch Continue to clear the message.
Too many flash options installed [58]
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the extra flash memory.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
Too many trays attached [58]
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the extra trays.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
Unformatted flash detected [53]
Try one or more of the following:
Unsupported disk
Remove the unsupported printer hard disk, and then insert a supported one.
Unsupported option in slot [x] [55]
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the unsupported option card from the printer controller board, and then replace it with a supported card.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
USB port [x] disabled [56]
From the printer control panel, touch Continue to clear the message.
Notes:
- The printer discards any data received through the USB port.
- Make sure the USB Buffer menu is not set to Disabled.
Weblink server not set up. Contact system administrator.
From the printer control panel, touch Continue to clear the message.
| Note: If the message appears again, then contact your system support person. |