Paper jam in the front door

hot surface caution icon CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  1. Open the front door.

  2. Remove the toner cartridge.

  3. Remove the imaging unit.

    Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
    Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

  4. Remove the jammed paper.

    Note: Make sure that all paper fragments are removed.

  5. Insert the imaging unit.

    Note: Use the arrows inside the printer as guides.

  6. Insert the toner cartridge.

  7. Close the front door.