You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Use only a supported toner cartridge and imaging unit.
Note: For a list of supported supplies, go to www.lexmark.com. |
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Try one or more of the following:
Load the correct size and type of paper in the tray, specify the paper size and type in the Paper menu on the control panel, and then touch Finished changing paper.
Touch Use current [paper source] to use the available paper size and type in the tray.
Touch Reset active bin to reset the active bin for a linked set of bins.
Cancel the print job.
Try one or more of the following:
Load the correct size and type of paper in the tray or feeder, specify the size and type of paper in the Paper menu on the control panel, and then touch Finished changing paper.
Touch Use current [paper source] to use the available size and type of paper in the current tray or feeder.
Touch Reset active bin to reset the active bin for a linked set of bins.
Cancel the print job.
Try one or more of the following:
Load the correct size and type of paper in the tray or feeder, specify the size and type of paper in the Paper menu on the control panel, and then touch Finished changing paper.
Touch Use current [paper source] to use the available size and type of paper in the current tray or feeder.
Touch Reset active bin to reset the active bin for a linked set of bins.
Cancel the print job.
Try one or more of the following:
Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then touch Finished changing paper.
Touch Use current [paper source] to use the available paper size and type in the tray.
Touch Reset active bin to reset the active bin for a linked set of bins.
Cancel the print job.
Try one or more of the following:
Turn off the printer, and then turn it back on.
If the error occurs a second time, then:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the indicated tray.
Reattach the tray.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
If the error occurs again, then:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the tray.
Contact customer support.
From the printer control panel, touch Continue to clear the message and resume the job.
The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and covers.
Try one or more of the following:
Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job.
Touch Scan from flatbed to continue scanning from the scanner glass immediately after the last successful scan job.
Touch Finish job without further scanning to end the last successful scan job.
Note: This does not cancel the scan job. All successfully scanned pages will be processed further for copying, faxing, or e-mailing. |
Touch Cancel job to clear the message and cancel the scan job.
Try one or more of the following:
From the printer control panel, touch Continue to ignore the message and continue printing.
Cancel current print job.
Install additional printer memory.
Held jobs are invalidated because of the following possible changes in the printer:
The printer firmware has been updated.
The tray for the print job has been removed.
The print job is sent from a flash drive that is no longer attached to the USB port.
The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model.
From the printer control panel, touch Continue to clear the message.
Try one or more of the following:
Replace the defective flash memory card.
From the printer control panel, touch Continue to ignore the message and continue printing.
Cancel the current print job.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message and continue processing.
Delete fonts, macros, and other data stored in the printer hard disk.
Install a printer hard disk with larger capacity.
Try one or more of the following:
Touch Continue to clear the message and continue scanning.
Delete fonts, macros, and other data stored in the printer hard disk.
Install a hard disk with higher capacity.
From the printer control panel, touch Format disk to format the printer hard disk and clear the message.
Note: Formatting deletes all the files stored in the printer hard disk. |
Try one or more of the following:
Touch Continue to clear the message and continue printing.
Delete fonts, macros, and other data stored on the printer hard disk.
Install a hard disk with higher capacity.
Try one or more of the following:
Empty the hole punch box.
Select Continue on the printer control panel to clear the message and continue printing.
Cancel the print job.
An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.
An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.
From the control panel, touch Continue to clear the message and cancel the fax job.
Do the following:
Reduce the fax resolution.
Reduce the number of pages.
Send the fax job.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Turn off the printer, and then turn it back on. If the message appears again, then contact your system support person.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Complete the Fax Server setup. If the message appears again, then contact your system support person.
Try either of the following:
From the printer control panel, touch Continue to clear the message.
Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person.
You may need to order a replacement imaging unit. If necessary, select Continue on the printer control panel to clear the message and continue printing.
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Try one or more of the following:
Remove the indicated bin.
From the printer control panel, touch Continue to clear the message and continue printing without using the indicated bin.
Try one or more of the following:
Remove the indicated tray.
From the printer control panel, touch Continue to clear the message and continue printing without using the indicated tray.
Try one or more of the following:
Load the correct size and type of paper in the tray, and then specify the paper size and type in the Paper menu on the printer control panel.
Make sure the correct paper size and type are specified in Print Properties or the Print dialog settings.
Check if the paper size is correctly set. For example, if MP Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed.
Check the length and width guides and make sure the paper is loaded properly in the tray.
From the printer control panel, touch Continue to clear the message and print using a different tray.
Cancel the print job.
Insert the hole punch box into the finisher, and then touch Continue to clear the message.
Try one or more of the following:
Insert a staple cartridge.
Touch Continue to clear the message and print without using the staple finisher.
Try one or more of the following:
Install the specified bin:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Install the specified bin.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
Cancel the print job.
Reset active bin
Try one or more of the following:
Install the specified tray:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Install the specified tray.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
Cancel the print job.
Reset the active bin.
Try one or more of the following:
From the printer control panel, touch Continue to print the part of the job already stored and begin collating the rest of the print job.
Cancel the current print job.
Install additional printer memory or touch Continue to disable Resource Save, clear the message, and continue printing.
From the printer control panel, touch Continue to clear the message.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Delete other held jobs to free up additional printer memory.
Try one or more of the following:
Load the tray or feeder with the correct size and type of paper, and then touch Finished loading paper on the control panel.
Touch Reset active bin to reset the active bin for a linked set of bins.
Cancel the current job.
Try one or more of the following:
Load the tray or feeder with the correct size and type of paper, and then touch Finished loading paper on the control panel.
Touch Reset active bin to reset the active bin for a linked set of bins.
Cancel the print job.
Try one or more of the following:
Load the tray or feeder with the correct size of paper, and then touch Finished loading paper on the control panel.
Touch Reset active bin to reset the active bin for a linked set of bins.
Cancel the current job.
Try one or more of the following:
Load the specified tray or feeder with the correct size and type of paper, and then touch Finished loading paper on the control panel.
Touch Reset active bin to reset the active bin for a linked set of bins.
Cancel the current job.
Try one or more of the following:
Load the feeder with the correct size and type of paper.
From the printer control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
From the control panel, touch Automatically select paper to use the paper loaded in the tray.
Cancel the print job.
Try one or more of the following:
Load the feeder with the correct size and type of paper.
From the control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
From the control panel, touch Automatically select paper to use the paper loaded in the tray.
Cancel the print job.
Try one or more of the following:
Load the feeder with the correct size of paper.
From the control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
From the control panel, touch Automatically select paper to use the paper loaded in the tray.
Cancel the print job.
Try one or more of the following:
Load the feeder with the correct size and type of paper.
From the control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
From the control panel, touch Automatically select paper to use the paper loaded in the tray.
Cancel the print job.
Try one or more of the following:
Replace or insert the staple cartridge in the finisher.
For instructions on inserting or replacing a staple cartridge in the finisher, touch More information on the printer control panel.
From the printer control panel, touch Continue to clear the message and continue printing.
From the printer control panel, touch Cancel job to cancel the print job.
You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
If necessary, touch Continue to clear the message and continue printing.
For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
If necessary, touch Continue to clear the message and continue printing.
You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
If necessary, touch Continue to clear the message and continue printing.
Try one or more of the following:
From the printer control panel, touch Cancel job to clear the message.
Install additional printer memory.
From the control panel, do either of the following:
Touch Continue holding faxes without printing to clear the message.
Touch Attempt to print to restart the printer and continue printing.
Select Continue on the printer control panel to clear the message and continue printing.
Note: To reduce misfeeds, make sure that media is fanned and loaded properly. |
Connect the printer to an analog phone line.
Try one or more of the following:
From the printer control panel, touch Continue to continue printing.
Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com.
Note: The supply type can be toner cartridge or imaging unit. |
The printer has detected a non-Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. For more information, see Using genuine Lexmark parts and supplies.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty. |
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press and hold and the # button on the control panel simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part.
Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com. |
Try one or more of the following:
From the printer control panel, touch Continue to clear the message and continue printing.
Delete fonts, macros, and other data stored in the flash memory.
Install a flash memory card with larger capacity.
Note: Downloaded fonts and macros not previously stored in the flash memory are deleted. |
Try one or more of the following:
Touch Use current supplies to clear the message and continue printing.
Cancel the current print job.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Enable the parallel port. From the printer control panel, navigate to:
Network/Ports > Parallel [x] > Parallel Buffer > Auto
Note: The printer discards any data received through the parallel port. |
From the printer control panel, touch Continue to clear the message and continue printing.
For more information, visit http://support.lexmark.com or contact customer support.
Try one or more of the following:
Turn off the printer, and then turn it back on.
Reattach the indicated bin.
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the indicated bin.
Reattach the bin.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
Remove the indicated bin:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the indicated bin.
Contact customer support at http://support.lexmark.com or your service representative.
From the printer control panel, touch Continue to clear the message and print without using the specified bin.
Try one or more of the following:
Turn off the printer, and then turn it back on.
Reattach the indicated bins:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the indicated bins.
Reattach the bins.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
Remove the indicated bins:
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the indicated bins.
Contact customer support at http://support.lexmark.com or your service representative.
From the printer control panel, touch Continue to clear the message and print without using the indicated bins.
Try one or more of the following:
Check if the toner cartridge is missing. If missing, then install the toner cartridge.
For information on installing the toner cartridge, see the “Replacing supplies” section.
If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.
Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non-genuine Lexmark supply. For more information, see Using genuine Lexmark parts and supplies. |
Remove any remaining packaging material from the specified location.
Remove the paper from all of the bins. The printer automatically senses paper removal and resumes printing.
If removing the paper does not clear the message, then touch Continue.
Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing.
If removing the paper does not clear the message, then touch Continue.
Remove paper from the specified bin. The printer automatically detects paper removal and resumes printing.
If removing the paper does not clear the message, then touch Continue.
Try one or more of the following:
Touch Cancel job to clear the message and cancel the scan job.
Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job.
Touch Scan from flatbed to continue scanning from the scanner immediately after the last successful scan job.
Touch Finish job without further scanning to end the last successful scan job.
Touch Restart job to restart the scan job with the same settings from the previous scan job.
Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. |
Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:
Notes:
Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that came with the supply.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. |
Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. |
Try one or more of the following:
Touch Cancel job to clear the message and cancel the scan job.
Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job.
Touch Scan from flatbed to continue scanning from the scanner immediately after the last successful scan job.
Touch Finish job without further scanning to end the last successful scan job.
Touch Restart job to restart the scan job with the same settings from the previous scan job.
Try one or more of the following:
Touch Cancel job to clear the message and cancel the scan job.
Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job.
Touch Scan from flatbed to continue scanning from the scanner immediately after the last successful scan job.
Touch Finish job without further scanning to end the last successful scan job.
Touch Restart job to restart the scan job with the same settings from the previous scan job.
The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or contact your service representative.
The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or contact your service representative.
Install the missing cartridge to clear the message. For more information, see Replacing the toner cartridge.
Install the missing fuser. For more information, see the instruction sheet that came with the replacement part.
From the control panel, touch Supply replaced to clear the message.
Install the missing imaging unit. For more information, see the instruction sheet that came with the supply.
Try one or more of the following:
Replace the roller kit. For more information, see the instruction sheet that came with the part.
From the printer control panel, select Continue to clear the message and continue printing.
Try one or more of the following:
Replace the separator pad. For more information, see the instruction sheet that came with the supply.
From the printer control panel, touch Ignore to clear the message.
Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product.
The following error codes indicate that a non-genuine Lexmark toner cartridge is installed:
32.13
32.16
32.19
32.22
32.25
32.28
32.31
32.34
32.37
For more information, see Using genuine Lexmark parts and supplies.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to www.lexmark.com. |
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.
The following error codes indicate that a non-genuine Lexmark imaging unit is installed:
32.14
32.17
32.20
32.23
32.26
32.29
32.32
32.35
32.38
For more information, see Using genuine Lexmark parts and supplies.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section or go to www.lexmark.com. |
Try one or more of the following:
Replace the fuser wiper in the printer.
Touch Continue to clear the message and continue printing.
Try one or more of the following:
From the printer control panel, touch Restore to restore all held jobs stored in the printer hard disk.
From the printer control panel, touch Do not restore if you do not want to restore any of the print jobs.
The scan job exceeds the maximum number of pages. Touch Cancel job to clear the message and cancel the scan job.
Try one or more of the following:
Touch Continue with scanner disabled to return to the home screen, and then contact your system support person.
Touch Reboot and automatically enable scanner to cancel the job.
Note: This attempts to enable the scanner. |
Remove the jammed paper from the ADF cover.
Remove the jammed paper from the scanner.
Remove the jammed paper from the scanner.
Contact customer support, and then report the message. The printer is scheduled for maintenance.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
The printer discards any data received through the specified serial port.
Make sure Serial Buffer is not set to Disabled.
From the printer control panel, set Serial Buffer to Auto in the Serial [x] menu.
From the printer control panel, touch Continue to clear the message.
Note: If the message appears again, then contact your system support person. |
From the printer control panel, touch Continue to delete the indicated job.
Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. |
Try one or more of the following:
From the printer control panel, touch Continue to continue printing.
Turn off the printer, and then turn it back on.
Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Try one or more of the following:
From the printer control panel, touch Continue to clear the message.
Enable the USB port. From the printer control panel, navigate to:
Network/Ports > USB Buffer > Auto
Note: The printer discards any data received through the USB port. |
Do either of the following:
Install the missing supply to complete the job.
Cancel the current job.
Touch Continue to clear the message.
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the extra bins.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the extra printer hard disks.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the extra flash memory.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the extra trays.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.
Try one or more of the following:
From the printer control panel, touch Continue to stop the defragmentation and continue printing.
Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and needs to be replaced. |
Turn off the printer.
Unplug the power cord from the electrical outlet.
Remove the unsupported option card from the printer controller board, and then replace it with a supported card.
Connect the power cord to a properly grounded electrical outlet.
Turn the printer back on.