Application does not scan cards properly

Try one or more of the following:

Leave at least 30-mm (about 1-inch) space between the cards when placing them on the scanner glass

For more information, see Loading cards on the scanner glass.

Clean the scanner glass

For more information, see the printer User’s Guide.

Increase the printer screen timeout

If you are scanning cards to a network, then make sure that the printer screen timeout is set to 300 seconds. The application scans and saves the cards to the network folder before the printer display returns to the ready state. You cannot perform any subsequent scan jobs until all the scanned output are saved on the network folder.