Authentication error

Try one or more of the following:

Increase the printer timeout

If you are using Identity Service as a card validation method, then the printer may need more time to communicate to the Identity Service Provider.

1. From the Embedded Web Server, click Settings > Device.

2. Do the following:

   Adjust the screen timeout

   1. Click Preferences.

   2. Increase the value of Screen Timeout.

   3. Click Save.

   Adjust the Sleep Mode timeout

   1. Click Power Management.

   2. Increase the value of Sleep Mode.

   3. Click Save.

Make sure that the printer is connected to the network

For more information, see the printer User's Guide.

Make sure that the security server is online and is not busy

For more information, contact your system administrator.