Implementation outline

The following workflow shows the general process for setting up printers in the Fleet Management web portal:

Using the Printer Enrollment Tool

1. Log in to the Lexmark Cloud Services website.

2. Download and run the Printer Enrollment Tool.

3. Discover the printers in your network.

4. Enroll the printers.

5. The printers are shown in the Fleet Management web portal.

Notes:

• For printers with firmware version 074.xx or earlier, the system installs the Printer Agent application in the printer. The Printer Agent polls the Lexmark Cloud Services website regularly to monitor configuration changes or other requests.
• For printers with firmware version 075.xx or later, the system uses the Native Agent to communicate with Lexmark Cloud Services.
• For more information on the firmware version, see Viewing the printer firmware version.

Using the Fleet Agent

1. Log in to the Lexmark Cloud Services website.

2. Create a Fleet Agent, and then download it.

3. Run and activate the Fleet Agent.

4. Discover and enroll printers.

Note: The Fleet Agent uses an open connection to Lexmark Cloud Services.

Using the Native Agent

1. Log in to the Lexmark Cloud Services website.

2. Pre-enroll the printers.

3. From the Embedded Web Server or the printer control panel, enter the enrollment code to complete the enrollment.

Notes:

• One enrollment code per organization is assigned for all supported printers.
• To skip the pre-enrollment process, obtain the enrollment code from the Embedded Web Server. For more information, see Enrolling printers from the Embedded Web Server.

Using the Local Agent

1. Log in to the Lexmark Cloud Services website.

2. Download the Local Agent.

3. Run and install the Local Agent.

4. Get the activation code from the Lexmark Cloud Services website and activate the Local Agent.

Note: When installed and activated, the Local Agent automatically enrolls the printers connected through USB.

After enrollment, the enrolled printers are listed on the Fleet Management web portal home page. The IP addresses appearing on the Fleet Management home page are the IP addresses of the host computers.

From the Fleet Management web portal, you can create and deploy printer configurations, view printer information, and request printer logs.

Downloading the Printer Enrollment Tool

Use the Printer Enrollment Tool (PET) to discover and enroll printers in the Lexmark Cloud Services website. Depending on the printer firmware version, the PET installs the Printer Agent application in the printer or uses the Native Agent.

1. From the Fleet Management web portal, do one of the following:

   If you are enrolling devices in Lexmark Cloud Services for the first time, then you can download the PET by following the steps:

   • Click Use Printer Agent > Download PET.

     

   • Click Agents > Printer Agents > Download Printer Enrollment Tool.

     

   • Click Agents > Native Agents > Enroll Printer > use the Printer Enrollment Tool.

     

   If you already have some devices enrolled, then you can download the PET by following the steps:

   • Click Printer > Enroll printer using > Printer agent > Download PET.

     

   • Click Printer > Enroll printer using > Native agent > Enrollment > Download PET.

     

   • Click Agents > Printer Agents > Download PET.

     

   • Click Agents > Native Agents > Enrollment > Download PET.

     

2. Accept the End-User License Agreement (EULA).

3. Extract the zipped folder, and then locate the Printer Enrollment Tool launcher.

Configuring the Printer Enrollment Tool settings

The Printer Enrollment Tool is configured with the default settings. In some instances, there may be differences in the customer environment that require changes to the default configuration.

1. Run the Printer Enrollment Tool launcher.

2. Type the same e-mail address and password used to connect to the Lexmark Cloud Services website, and then click Log In.

   Note: If there is any update available for the Printer Enrollment Tool, you have to update before proceeding further. For more information on updating the Printer Enrollment Tool, see Updating the Printer Enrollment Tool.

3. Click on the upper-right corner of the page.

4. From the Discover and enroll native agent-capable printers using menu, select either Printer agent or Native agent.

   Notes:

   • Native agent is selected by default.
   • Use Native agent to enroll IoT-capable printers, when enrolling printers of different models.
   • Use the Printer agent to enroll eSF-capable printers, which are not IoT-capable.

5. Specify the printer discovery and printer enrollment timeouts.

6. From the Logging detail section, select either Summary or Detailed.

   Note: Click View current log to view the current log details.

7. In the SNMP Settings menu, select a version.

   Note: The Printer Enrollment Tool uses mDNS for discovery. The SNMP settings are applied only when mDNS is disabled on the devices that are being discovered.

   • For Versions 1 and 2c, select a community string type. To set a custom community string, select Custom value, and then type the string.

   • For Version 3, select a security level, an authentication mode, and a privacy type.

8. From the Community String section, select ‘public’ or Custom value.

   Note: Enter the strings in the Custom value field.

9. Click Save Settings.

Updating the Printer Enrollment Tool

1. Run the Printer Enrollment Tool launcher.

2. Type the same e-mail address and password used to connect to the Lexmark Cloud Services website, and then click Log In.

3. On the Update Available window, click Download New Version.

   Note: The Update Available window appears only if there is a new version available.

4. On the Downloading Update window, click Close Application.

   Note: The update is downloaded in ZIP format.

5. Locate the ZIP folder, and extract the zipped folder.

6. Run the Printer Enrollment Tool launcher.

7. Type the same e-mail address and password used to connect to the Lexmark Cloud Services website, and then click Log In.

Enrolling printers using the Printer Enrollment Tool

The printers must be enrolled in the Lexmark Cloud Services website before you can manage them.

1. Run the Printer Enrollment Tool launcher.

   Note: For more information, see Downloading the Printer Enrollment Tool.

2. Type the same e-mail address and password used to connect to the Lexmark Cloud Services website, and then click Log In.

3. If you are managing multiple child organizations, then select an organization.

   Note: If only one organization is assigned to your account, then it is preselected.

4. Click Next, and then from the Printer Discovery section, select a discovery type.

   • To search for all printers in your local network, select Search local network.

   • To search for a specific IP address, subnet, range, or fully qualified domain name (FQDN), select Advanced search.

     Notes:

     • The entries are not saved after the Printer Enrollment Tool is closed. To save your advanced search list, click Export. The list is saved in a CSV format.
     • To use an existing CSV file, click Import.

5. Click Discover Printers.

   Notes:

   • If the settings are configured with SNMP v3 with authentication, then you are prompted for the SNMP credentials
   • If a firewall prompt appears, then click Allow access.

6. View the information, and then close the Printer Discovery dialog box.

7. From the Printer Enrollment section, select one or more printers.

   Notes:

   • Printers from the Enrolled tab can be re-enrolled. Re-enroll the printer when it is not responding, or when the printer must be unenrolled from a different organization and enrolled in the current organization.
   • The Printer Enrollment Tool discovers Fleet Agent–managed printers, but they cannot be selected for enrollment.
   • The Printer Enrollment Tool discovers Native Agent–managed printers, but Native devices, enrolled in the current organization, cannot be selected for enrollment.
   • Depending on the firmware version, the printer may be enrolled using either the Printer Agent or Native Agent. For more information, see the Agent Type column.
   • We recommend using Lexmark Cloud Services to unenroll printers from their current organization before enrolling them in a new organization.

8. Click Enroll Printers.

9. In the Authentication for Secured Printers dialog box, do either of the following:

   • For secured printers, select the authentication type, enter the printer credentials, and then click Apply Credentials.

   • For unsecured printers, click Skip This Step.

   Note: Some printer models may have different authentication credentials configurations. Make sure that the authentication type set during enrollment in the Printer Enrollment Tool matches the authentication type configured in the printer. If the authentication types do not match, then the printer is not enrolled.

10. Close the Printer Enrollment Tool.

Notes:

• Printers that have down-level firmware cannot be enrolled. The firmware on those printers must be updated manually. For more information, see Updating printer firmware from the Embedded Web Server.
• The enrollment process may take a few minutes to complete.
• The enrolled printers are added to the printer list on the main page of the Fleet Management web portal.
• It may take a few minutes for the enrolled printers to appear in the Fleet Management web portal.
• For more information on the unenrolled printers, click .

Accessing the Printer Agent

The Printer Agent can be accessed from the printer’s Embedded Web Server. You can view the enrollment status of the printer and poll for new events immediately without waiting for the polling interval to elapse.

1. From the Fleet Management web portal, click Printers.

2. From the printers list, click the printer identifier.

   Note: For more information on setting the printer identifier, see Managing views.

3. From the Identification section, click Open the printer’s Embedded Web Server (EWS).

4. Depending on your printer model, from the Embedded Web Server, click Applications or Apps.

5. Click Printer Configuration Agent.

6. Do either of the following:

   • Click Poll Now to poll for new updates.

   • Click Test Agent Connection to check the following:

     • Network connectivity between the Printer Agent and Lexmark Cloud Services

     • Login access to the printer

     • Function access controls and permissions

   • Click Update Credentials to provide login credentials for secured printers.

   Note: We recommend running the Test Agent Connection to make sure that the agent can communicate to the Lexmark Cloud Services. If a connectivity issue is encountered, then see the Troubleshooting section.

Editing a printer agent

1. From the Fleet Management web portal, click Agents > Printer Agents.

2. Select one or more agents, and then click Edit Settings.

3. Set the polling interval and the log level.

4. Click Save Settings.

Updating the Printer Agent

Make sure that the printer has no unresolved errors, has no pending jobs, is in ready state, and is not being used.

1. From the Fleet Management web portal, click Agents > Printer Agents.

2. Select one or more agents, and then click Update > Update agent version.

3. Click Continue.

Creating a Fleet Agent

The Fleet Agent discovers and enrolls printers in the Lexmark Cloud Services website.

1. From the Fleet Management web portal, do either of the following:

   • Click Use Fleet Agent > Create Fleet Agent.

     

   • Click Agents > Fleet Agents > Create Fleet Agent.

     

2. Type a unique name and description.

3. From the Discovery Criteria tab, do one or more of the following:

   • To prevent the Fleet Agent from taking over the management of enrolled printers, disable Transfer management of discovered printers that are already enrolled through another agent.

     Notes:

     • If the setting is enabled, then polling information from the Printer Agent is stopped.
     • The Printer Agent application remains in the printer.

   • To search for all printers in your local network, set Search Type to Search Local Network.

   • To search for or exclude a specific IP address, subnet, range, or fully qualified domain name (FQDN), set Search Type to Advanced search. Do one or more of the following:

     • From the Include tab, click Add Discovery Criteria to Include, and then type the printer information.

     • From the Include tab, click Import, and then browse to the csv or txt file.

       Notes:

       • To view a sample file, click Download sample file.
       • To overwrite the existing IP address, subnet, range, or FQDN in the discovery criteria, enable Overwrite existing "included" discovery criteria.

     • From the Exclude tab, click Add Discovery Criteria to Exclude, and then type the printer information.

     • From the Exclude tab, click Import, and then browse to the csv or txt file.

       Notes:

       • To view a sample file, click Download sample file.
       • To overwrite the existing IP address, subnet, range, or FQDNs in the discovery criteria, enable Overwrite existing "excluded" discovery criteria.

     You can also export or delete discovery criteria. From either Export or Import tab, select one or more addresses, and then click either Export or Delete.

   • Select an SNMP profile.

4. From the SNMP Profile tab, create an SNMP profile. Do the following:

   1. Click Create, and then type a unique profile name.

   2. Select an SNMP version.

      Notes:

      • For Versions 1 and 2c, type a community name.
      • For Version 3, select a security level, an authentication mode, and a privacy type.

   3. Set the discovery timeout and number of retries.

   4. Click Create SNMP Profile.

5. From the Scheduled Tasks tab, set the Printer Discovery Task and Refresh Printer Information Task intervals.

   Notes:

   • The Fleet Agent discovers and enrolls printers based on the Printer Discovery Task interval
   • The Fleet Agent scans the printers according to the interval set in the Refresh Printer Information Task setting of the Scheduled Tasks section. The data is sent to the Lexmark Cloud Services server only if there is an alert change or toner level decrement. The data is not to sent to the cloud server if there is only page count change. However, even if there are no alert changes or page count changes, the data is sent to the cloud server once every 24 hours.

6. From the Other Settings tab, configure the Log level and Network utilization delay settings.

   Notes:

   • Setting the Network utilization delay value below 250 (default) may impact the network performance. We do not recommend setting the value to zero.
   • The larger the delay, the longer the discovery takes to complete.

7. Click Create Agent.

Downloading the Fleet Agent

Before you begin, make sure that you have created a Fleet Agent. For more information, see Creating a Fleet Agent.

1. From the Fleet Management web portal, click Agents > Fleet Agents.

2. Click the Fleet Agent name, and then click Installation Package > Download.

   Note: To send the installation package link using e-mail, click Installation Package > Email, and then type an e-mail address.

3. Select an installation package type, and then click Download Package.

   Notes:

   • Take note of the activation code.
   • The activation code is valid for 72 hours. If it expires before activating the agent, then generate a new activation code. From the Fleet Management portal, click Agents > Fleet Agents > select a Fleet Agent  > Generate activation code.

Installing the Fleet Agent

Make sure that the Fleet Agent server and the printers are on the same network. The Fleet Agent also requires a server or host computer with high availability.

1. From a server or host computer, run the Fleet Agent installation package.

2. Accept the End-User License Agreement (EULA).

3. Enter the port number.

   Notes:

   • The default port number is 80.
   • If port 80 is not available, then enter any available port, such as 8080 or 8088.

4. Click Finish to close the installation window, and launch the Fleet Agent on a web browser.

   Note: The Launch Lexmark Fleet Agent in Your Browser option is selected by default.

5. From the Fleet Agent page in the browser, enter the activation code.

6. If necessary, select Use Proxy Settings, and then provide the proxy information.

7. Click Continue, and then, if necessary, type an agent password.

   Note: If you provided an agent password, then the password is required to access the installed Fleet Agent.

8. Select Discover and enroll printers immediately after activating this agent.

   Note: The printers are automatically discovered and enrolled after activating the agent.

9. Click Activate Agent.

Note: You can change the security setting, proxy settings, or agent password later by clicking on the upper-right corner of the Fleet Agent home screen. For more information, see Configuring the Fleet Agent server settings.

Configuring the Fleet Agent server settings

1. From a server or host computer, open the Fleet Agent. Do either of the following:

   • Click the Fleet Agent shortcut.

   • Open a web browser, and then type localhost.

     Note: If the Fleet Agent uses a port other than port 80, then type localhost:x, where x is the port number.

2. From the home screen, do one or more of the following:

   • To configure the proxy settings, click > Proxy Configuration.

   • To protect the Fleet Agent with a password, click > Create Password.

   • To allow remote access to this Fleet Agent, click > Update Security Setting.

     Note: In the security setting, the Allow local host access only (Recommended) option is selected by default. This option prevents other computers on the network from accessing the Fleet Agent. Clear the option to grant access to other computers on the network.

Managing a Fleet Agent

1. From the Fleet Management web portal, click Agents > Fleet Agents.

2. Click a Fleet Agent, and then do one or more of the following:

   • To edit the Fleet Agent, click Edit Agent. For more information, see Editing the Fleet Agent.

   • To initiate printer discovery and enrollment, click Discover & Enroll Printers.

   • To download the installation package, click Installation Package > Download.

   • To refresh all printer information before the scheduled refresh task, click More > Refresh all printer information.

   • To deactivate the Fleet Agent, click More > Deactivate Agent.

   • To delete the Fleet Agent, click More > Delete Agent.

   • To request Fleet Agent logs, from the Log section, click Request.

     Note: It may take time for the logs to generate and make them available for download.

Editing the Fleet Agent

If there are changes to your discovery criteria, task schedule, log level, or server delay settings, then edit the Fleet Agent.

1. From the Fleet Management web portal, click Agents > Fleet Agents.

2. Click the agent name, and then click Edit Agent.

3. Configure the settings, and then click Save Changes.

Updating the Fleet Agent

1. From the Fleet Management web portal, click Agents > Fleet Agents.

2. Select one or more Fleet Agents, and then click Update > Fleet Agent.

3. Click Continue.

Pre-enrolling printers

These instructions apply only to printers with firmware version is 075.xx or later preinstalled in the factory.

1. From the Fleet Management web portal, do one of the following:

   If no devices are enrolled:

   • Click Agents > Native Agents > Pre-enroll Printers.

     

   If devices are already enrolled:

   • Click Agents > Native Agents > Enrollment > Pre-enroll > Pre-enroll printers.

     

2. From the Pre-enroll Printers dialog, do one of the following:

   • Select Manually input serial number, type the printer serial number, and then press Enter.

   • Select Import printer serial number from file, and then browse to the CSV or TXT file.

   Note: To receive the enrollment code and the complete enrollment instructions using e-mail, type your e-mail address.

3. Click Pre-enroll Printers > Enrollment > Pre-enroll.

4. Copy the organization’s enrollment code.

Completing the printer enrollment from the Embedded Web Server

1. From the Embedded Web Server, do one of the following:

   • Click Settings > Cloud Services > Cloud Services Enrollment.

   • Click Settings > Lexmark Cloud Services > Cloud Fleet Management.

   Note: Make sure that Enable communication with Lexmark Cloud Services is selected.

2. In the Enrollment Code field, enter the enrollment code, and then click Enroll Printer.

Completing the printer enrollment from printer control panel

1. From the printer home screen, do one of the following:

   • Touch Settings > Cloud Services > Cloud Services Enrollment.

   • Touch Settings > Lexmark Cloud Services > Cloud Fleet Management.

2. From the Enable communication with Lexmark Cloud Services menu, touch On.

3. In the Enroll Printer field, enter the enrollment code, and then touch OK.

Enrolling printers from the printer control panel

These instructions apply only to the following conditions:

• You have not pre-enrolled the printer.

• You have not enrolled the printer using the Native Agent.

• The printer is manufactured and shipped with firmware 075.001 or later.

• The recommended firmware is 081.215 or later.

  Note: To determine the printer firmware version, see Viewing the printer firmware version.

1. From the printer home screen, do one of the following:

   • Touch Settings > Cloud Services > Cloud Services Enrollment.

   • Touch Settings > Lexmark Cloud Services > Cloud Fleet Management.

   Note: To make the Cloud Services Enrollment option available, click Security > Device Management > Cloud Services Enrollment.

2. From the Enable communication with Lexmark Cloud Services menu, touch On.

3. From the Get Enrollment Code menu, touch Get Code, copy the enrollment code, and then touch OK.

4. From the Fleet Management web portal, do one of the following:

   • Click Use Native Agent, enter the enrollment code, and then click Enroll Printer.

     

   • Click Agents > Native Agents > Enroll Printer, enter the enrollment code, and then click Enroll Printer.

     

Enrolling printers from the Embedded Web Server

These instructions apply only to the following conditions:

• You have not pre-enrolled the printer.

• You have not enrolled the printer using the Native Agent.

• The printer is manufactured and shipped with firmware 075.001 or later.

• The recommended firmware is 081.215 or later.

  Note: To determine the printer firmware version, see Viewing the printer firmware version.

1. From the Embedded Web Server, do one of the following:

   • Click Settings > Cloud Services > Cloud Services Enrollment.

   • Click Settings > Lexmark Cloud Services > Cloud Fleet Management.

   Note: To make the Cloud Services Enrollment option available, click Security > Device Management > Cloud Services Enrollment.

2. Select Enable communication with Lexmark Cloud Services, and then click Refresh.

3. Click Get Enrollment Code, and then take note of the code.

4. From the Fleet Management web portal, do one of the following:

   • Click Use Native Agent > Enroll Printer, enter the enrollment code, and then click Enroll Printer.

     

   • Click Agents > Native Agents > Enroll Printer, enter the enrollment code, and then click Enroll Printer.

     

Removing pre-enrolled printers

1. From the Fleet Management web portal, do either of the following:

   • Click Agents > Native Agents > Enrollment > Pre-enroll > Remove pre-enrolled printers.

   • Click Printers > Select a specific printer > Remove pre-enrolled printers.

2. Click Remove.

   Note: To remove an enrolled printer, see Unenrolling printers.

Downloading the Local Agent

1. From the Fleet Management web portal, do either of the following:

   • Click Use Local Agent.

     

   • Click Agents > Local Agents.

     

2. Click Download Agent.

3. Select an installation package type.

   Note: You can select either the Windows x64 installer package type or the Windows x86 installer package type.

4. Select Generate activation code.

   Notes:

   • Take note of the activation code.
   • The activation code is valid for 72 hours. If it expires before activating the agent, then generate a new activation code. From the Fleet Management portal, click Agents > Local Agents > Activation Code > Generate activation code.
   • You can set the number of agents to be activated by the code.

5. Click Download Agent.

6. To accept the End User License Agreement (EULA), click Accept and Download.

Installing the Local Agent

1. Unzip the installation package.

2. From the host computer, run the Local Agent installation package.

3. Accept the End-User License Agreement (EULA).

4. Click Finish to close the installation window.

5. From the Start menu, launch the Lexmark Local Agent application, and then enter the activation code.

6. Click Activate Agent.

Note: After activation, the Local Agent starts collecting the details about the USB-connected printers. These printers get automatically enrolled in the Lexmark Cloud Services web portal.

Silent activation for Local Agent

Silent activation is used for mass installation of Local Agent.

1. Unzip the installation package.

2. Open the LocalAgentConfig.ini file.

3. Under the [IOT_HUB] block, add the CS_ACTIVATION_CODE parameter.

4. Enter the activation code generated from Lexmark Cloud Services as the value of the parameter.

   Sample code:

   [IOT_HUB]
      CS_ACTIVATION_CODE=ab23ftcd-12dt-edte-123hdtdk-ttrbd

5. Perform the installation steps. For more information, see Installing the Local Agent.

Refreshing printer information using the Local Agent

You can refresh printer information using the Local Agent. The printer must be communicating with the Local Agent through USB, and the Local Agent must be sending the printer information to Lexmark Cloud Services.

1. From the Fleet Management web portal, select the Printers tab.

2. From the Filters menu, click Agent Type > Local.

3. Select a printer.

4. Click Printer > Refresh printer information.

Notes:

• Clicking Refresh printer information creates a task. To view the status of the task, click Tasks > Status.
• To know the details about a failed task, click the task ID, and then click the Failed hyperlink under the Status column.

Editing the Local Agent

You can edit the local agent to configure it, deactivate it, or delete it.

1. From the Fleet Management web portal, click Agents > Local Agents.

2. Click the name of the local agent, and then do any of the following:

   Edit an agent

   1. To edit a local agent, click Edit Agent.

   2. From the Log Level menu, select either Summary or Detailed.

   3. From the Polling interval menu, set the interval at which the Local Agent sends data to the cloud server.

   4. Click Save Changes.

   Note: A task is created in the Task inventory. The Local Agent must be connected to the cloud server to complete this task.

   Deactivate an agent

   1. To deactivate a local agent, click Deactivate Agent.

   2. Click Deactivate Agent.

      Note: Click Cancel to cancel the deactivation.

   Delete an agent

   1. To delete a local agent, click Delete Agent.

   2. Click Continue.

Editing multiple local agent settings from the Local Agents tab

1. From the Fleet Management web portal, click Agents > Local Agents.

2. Select one or more local agents.

3. Click Edit Settings.

   Note: If any of the selected local agents is not communicating, then a warning appears. Click Continue to apply the settings for the communicating agents only.

4. From the Log Level menu, select either Summary or Detailed.

5. From the Polling interval menu, set the interval at which the Local Agent sends data to the cloud server.

   Note: If you select multiple local agents, then by default, the log level value is Detailed and the polling interval value is 180.

6. Click Save Changes.

Notes:

• A task is created in the Task inventory. The Local Agent must be connected to the cloud server to complete this task.
• If any of the local agents is not communicating, then the task gets completed with errors. The configuration settings apply to the communicating agents only.

Updating the Local Agent

1. From the Fleet Management web portal, click Agents > Local Agents.

2. From the Updates Available menu, select Yes.

3. From the list that appears, select one or more Local Agents, and then click Update.

   Notes:

   • You can also update the agent by clicking the agent name and then Update agent version in the Identification section.
   • A task is created in the Task inventory. The Local Agent must be connected to the cloud server to complete this task.

Requesting log collection for a Local Agent

1. From the Fleet Management web portal, select the Agents tab.

2. Click an activated Local Agent.

3. From the Log section, click Request.

   Note: An Upload local agent logs task is created.

4. Click Download to download the log file.

   Notes:

   • The log file is downloaded in ZIP format.
   • The information included in the log files depends on the settings of the Local Agent.

   Sample log file:

   Thursday,January27 06:20:02 : tid=6936 : UninstallLPMAService(139) : error=1060
   Thursday,January27 06:21:13 : tid=10636 : LPMAMain(352) : Lexmark Local Agent Service is started 
   Thursday,January27 06:24:57 : tid=10636 : LPMAMain(360) : Lexmark Local Agent Service is stopped 
   Thursday,January27 06:25:51 : tid=7024 : LPMAMain(352) : Lexmark Local Agent Service is started 
   Thursday,January27 06:27:06 : tid=7024 : LPMAMain(360) : Lexmark Local Agent Service is stopped 
   Thursday,January27 06:27:11 : tid=14108 : LPMAMain(352) : Lexmark Local Agent Service is started 
   Thursday,January27 11:41:08 : tid=3984 : LPMAMain(352) : Lexmark Local Agent Service is started 
   Saturday,January29 01:45:02 : tid=4100 : LPMAMain(352) : Lexmark Local Agent Service is started