Accessing the aggregate printer data view

The aggregate view shows all the enrolled printers of the Lexmark partner and all printers of the partner’s customers. This feature is available only to partner administrators who are members of a Child Organization Access group which has the Fleet Management Administrator role.

1. From the Fleet Management web portal, in the Select Organization page, click All organizations (view only).

2. Do any of the following:

   • Export the printer data. For more information, see Exporting fleet information.

   • Customize printer data shown using the left pane filters or the Views feature.

   • View and manage printers of the individual child organizations. From the Organization column, click the organization name. This link redirects you to the individual organization’s Fleet Management web portal.

Changing the printer listing view

For more information, see Managing views.

1. From the Fleet Management web portal, click Printers.

2. Click Views, and then select a view.

   Note: The selected view becomes the default view, and does not change when you log out from Lexmark Cloud Services.

Using Quick View

1. From the Fleet Management web portal, click Printers.

2. Click Views.

3. From the Quick View tab, in the Column 1 (printer identification) menu, select the identifier column.

4. From the Additional columns section, select the information that you want to show as a column.

5. Click Apply.

Note: Quick views are not saved. The default view is applied when the user logs in again in Lexmark Cloud Services.

Managing views

You can customize the information that appears in the printer listing page.

The following views are system generated. These views can be copied, but cannot be edited or deleted.

• Configurations—Shows configuration-related information such as last configuration, availability of firmware update, current firmware version, and last communication.

• Meters—Shows the Days to Replace column for supply items, which is calculated based on usage and predicts when the supply item must be replaced.

• Operations—Shows the serial number, model information, manufacturer, agent version, communication status and task related details for the printers.

• Standard—Shows standard information like model number, attached tags, asset tags, and supply alerts.

• Supplies—Shows the scan, copy, and fax counts. If you are using a color printer, then the copy count also distinguishes between mono and color counts.

• Supplies coverage—Shows supply-related information like lifetime coverage of each of the cartridge colors.

• Managed—Shows the printers that are managed by Lexmark, the supplies delivery contacts, and the business names.

1. From the Fleet Management web portal, click Printers.

2. Click Views, and then do any of the following:

   Create a view

   1. Click Create view.

   2. Type a unique view name.

   3. In the Column 1 (printer identification) menu, select the identification type.

   4. From the Available columns section, select the information that you want to show as a column, and then click >.

      • To remove a column, from the Selected columns section, select the information, and then click <.

        Note: You can also add or remove columns from the Selected columns list by clicking and dragging the column into or out of the list.

      • To rearrange the column order, click ˄ or ˅

   5. Click Create View.

      Note: The created view is applied automatically, and becomes the default view.

   Edit a view

   1. Click Manage views.

   2. Click a view name, and then configure the settings.

   3. Click Save Changes.

   Notes:

   • You cannot edit system-generated views.
   • The view that is created from this page does not become the default view.

   Delete views

   1. Click Manage views.

   2. Select one or more views, and then click Delete.

   3. Click Delete Views.

   Notes:

   • You cannot delete system-generated views.
   • If the current view is deleted, then the Standard system-generated view becomes the default view.
   • Views are shared across child organizations, and a default view is stored for each user. If user A uses a view and user B deletes the view, then user A defaults back to the Standard system-generated view.

   Copy a view

   1. Click Manage views.

   2. Select a view, and then click Copy.

   3. Configure the settings.

   4. Click Create View.

Viewing printer information

1. From the Fleet Management web portal, click Printers.

2. From the printers list, click the printer identifier.

   Notes:

   • In the default view, the IP address is the printer identifier. For more information on setting the printer identifier, see Managing views.
   • To update the printer information, click Refresh Information.
   • To view the report on printer hardware statistics, click View Report.
   • To restart the printer, click Restart.
   • To show a notification on the printer control panel, click Notifications. For more information, see Sending notifications to the printer control panel.
   • To remove the printer from your organization, click Unenroll.

3. View the following printer information:

   • The date and time of the last poll or sync

   • The date and time that the printer was last restarted

   • The current printer status

   • Scan, copy, and fax counts

     Notes:

     • The Meters section of the printer details page includes information related to scan, copy, and fax page counts.
     • In the printer listing page, you can include columns on color and mono copy count, total copy count, total scan count, and total printed fax count.

   • The current supplies status

     Notes:

     • You can create and customize the dashboard to view printer alerts and printer status by adding the Printer Communication Status card. Click the links on this card to access Cloud Fleet Management. You can view details about printers that are not communicating, agents that are not communicating, and agents that need credentials.
     • The Supplies section of the printer details page features a Days to Replace column for supply items. The values in the Days to Replace column are calculated based on usage and predicts when the supply item must be replaced. The prediction is available for all assets managed by Printer Agent, Fleet Agent, Native IoT Agent, and Local Agent in the Cloud Fleet Management.
     • The printer listing page features several important information related to Days to Replace.
     • Predictions are available for toner cartridges, and photoconductors.
     • The prediction is available for devices that are sending their data to Lexmark Cloud Services. The prediction date is based on the last data that were uploaded to the cloud.
     • No prediction data appears if there is no communication between the printer and Lexmark Cloud Services or if the Printer Agent version is outdated. Make sure that you update the Printer Agent to version 3.0 or later for this feature to work. If your device is enrolled with Native IoT Agent, make sure that you update to the latest firmware version.
     • Prediction for Days to Replace runs once a day, and is supported for Lexmark printers only. For a newly enrolled printer, it may take up to 48 hours for a prediction to be available.

   • The printer identification information

     Notes:

     • To view and configure the printer using the Embedded Web Server, click Open the printer’s Embedded Web Server (EWS).
     • To change the asset tag, location, contact information, printer name, and description, click Edit.

   • The printer lifetime page counts

     Note: Printers reporting through a Fleet Agent now include blank pages in their mono page counts.​

   • The printer firmware version

     Note: To update the firmware version, click Update available. This option appears only when a firmware update is available. For more information, see Updating the printer firmware.

   • The installed applications

     Note: You can start, stop, or uninstall applications. For more information, see Managing applications.

   • The agent information

   • The printer logs

     Notes:

     • To generate a log, click Request > Request Log.
     • You can request History Log, Embedded Solutions Log, Security Log, Fax Log, Last 10 Fax Logs, Last 10 Fax Error Logs, GZIP Logs, and MIB Walk.
     • Use MIB Walk for investigating missing data from non-Lexmark printers.​This option is available only for printers reporting through a Fleet Agent.

   • The event history information, such as the event type, date, time, duration, and status

Understanding diagnostic events

When the diagnostics events functionality is enabled for a partner fleet, Cloud Fleet Management services start collecting health data from printers regularly. This data is used to predict future failure and service actions to avoid printer downtime and avoid end-customer impact.

Notes:

• Diagnostic events are generated when there is a printer-related or supply-related alert. Even if the alert that triggered the event is resolved, the diagnostic event appears in the Cloud Fleet Management portal until expiry. If the alert is not resolved until the expiry, a new diagnostic event is triggered for the same alert.
• The printer listing page features a Diagnostic event column with warning links to the details.
• The printer details page also lists all the diagnostic events generated by the alerts. You can view the details about the diagnostic events in the Status section of the printer details page.

Viewing supplies and printer alerts

View errors and warnings about the printers and their supplies from the printer listing page.

1. From the Fleet Management web portal, click Printers.

2. From the printer listing page, view the supplies and printer alerts using the following:

   • Supply Alerts and Printer Alerts filters on the left navigation pane

   • Supplies view

   • Custom view containing the Supply Alerts and Printer Alerts columns

Note: To view more information about the alert, click the error or the warning from the Supply Alerts and Printer Alerts columns.

Sending notifications to the printer control panel

You can set any of the following notifications to appear on the printer control panel:

• Service has been scheduled

• Toner cartridge delivered

• Toner cartridge ordered

• Toner cartridge shipped

The notification appears on the printer control panel for 48 hours, or until the user clears it or another notification is sent.

1. From the Fleet Management web portal, click Printers.

2. Select one or more printers.

   Note: You can also configure individual printers using the printer information page. For more information, see Viewing printer information.

3. Click Printer > Send notification to panel.

4. Select a notification.

5. Click Send Notification.

Clearing notifications

1. From the Fleet Management web portal, click Printers.

2. Select one or more printers.

3. Click Printer > Clear notification.

4. Click Clear Notification.

Note: Clearing notifications only clears the messages sent from Cloud Fleet Management.

Creating tags

A tag is a custom text that you can assign to printers. When you filter a search using a tag, only printers with that tag are shown.

1. From the Fleet Management web portal, click Printers > Tags > Create tag.

2. Type a unique tag name.

3. Click Save.

Assigning tags to printers

1. From the Fleet Management web portal, click Printers, and then select one or more printers.

2. Click Tags, and then select one or more tags.

   Note: If no devices are selected, then the available tags are disabled.

3. Click Apply.

Using file import to tag printers

Users can import multiple IP addresses or serial numbers of associated printers in an organization and assign single or multiple tags to them. This feature helps users later identify and group devices in the portal based on customer requirements.

1. From the Fleet Management web portal, click Printers.

2. From the Tags menu, select Tag printers using file import.

3. From the Tag Printers Using File Import dialog box, do the following:

   • Type the name of the tag in the Search text box, or select one or more tags from the list.

   • Click Choose File to browse to the file that contains the printer serial numbers or IP addresses.

     Notes:

     • The file size must not exceed 200KB.
     • The file must be in TXT or CSV format.
     • The file must have either IP Address or Serial Number as the header. The headers are not case-sensitive.
     • The file must have relevant data along with the required header.
     • The file must have valid IP addresses.
     • The file must not have blank lines.

     Sample data for IP Address header

     IP Address
     10.195.2.10
     10.4.5.100
     10.194.8.182

     Sample data for Serial Number header

     Serial Number
     50621094752gk
     502706946HRCD
     DUNES104SRL23

4. Click Tag Printers.

   Notes:

   • If the list of IP addresses contains printers from both inside and outside the organization, then the Tag Printers Results Summary dialog box appears. The dialog box shows the number of printers that are tagged (inside the organization) and not tagged (outside the organization).
   • If the list of IP address contains printers only from the organization, then the Tag Printers Results Summary dialog box does not appear.
   • Even if a printer is already tagged, you can still add more tags to it.

Removing assigned tags

1. From the Fleet Management web portal, click Printers.

2. Select one or more printers.

3. Click Tags, and then clear one or more tags.

4. Click Apply.

Managing tags

1. From the Fleet Management web portal, click Printers.

2. Click Tags > Manage tags.

3. Do either of the following:

   • To delete tags, select one or more tags, and then click Delete.

   • To edit a tag, click a tag name, edit the tag, and then click Save.

Updating agent access credentials

If the enrolled printer communication status is Agent needs credentials, then update the agent access credentials.

The following steps are only applicable for Fleet Agent.

1. From the Fleet Management web portal, select a printer.

2. Click Printer > Update agent access credentials.

3. Select the authentication type for the printer administrator account, and then provide the credentials.

4. Click Update Credentials.

Deploying files to printers

You can upload VCC bundles (.zip), UCF settings files (.ucf), and eSF application files (.fls) to printers.

The Virtual Configuration Center (VCC) is a feature component of the device firmware that assists in managing device settings. It allows users to export settings from one device and then import that settings package into a different device. A user can also export a settings bundle, edit that package, and then import the modified settings bundle to a new device.

You can export or import a UCF file using the application interface.

Notes:

• The file size must not exceed 50MB. For VCC bundles, the file size must not exceed 32MB.
• Firmware flash files are not supported.
• File and configuration deployment are not supported in some printer models. For more information, see Supported printer models.

1. From the Fleet Management web portal, click Printers.

2. Select one or more printers.

3. Click Configure > Deploy apps and settings file, and then browse to the file.

4. Click Done.

   Notes:

   • To cancel the file upload, click Cancel.
   • VCC bundles support settings files, certificates, licenses, and eSF applications. However, we do not recommend deploying eSF applications through VCC bundles.
   • If the deployment of a VCC bundle fails, then update the printer information to make sure that Lexmark Cloud Services contains the latest information. From the printers list, select one or more printers, and then click Printer > Refresh printer information.
   • After configuring a device, you can export the configuration file (VCC or UCF files) and then import it in Lexmark Cloud Services to deploy it to printers. The passwords which are part of the configuration file get stripped during export. You must edit the configuration file manually to add the passwords before importing them to Lexmark Cloud Services.

Managing applications

The Fleet Management web portal lets you manage the applications that are installed on the printers. Applications can be started, stopped, updated, or uninstalled.

Managing applications from the printer details page

1. From the Fleet Management web portal, click Printers.

2. From the printers list, click the printer identifier.

   Note: For more information on setting the printer identifier, see Managing views.

3. From the Installed Applications section, select one or more applications.

4. Do any of the following:

   • To start the applications, click Start > Start App.

   • To stop the applications, click Stop > Stop App.

   • To remove the applications, click Uninstall > Uninstall App.

   • To update the applications, click Update > Update.

   Notes:

   • Build-in application, or applications that came with the printer, cannot be removed or uninstalled using Lexmark Cloud Services.
   • Only started applications can be stopped, and only stopped applications can be started.

Managing applications from the printer listing page

1. From the Fleet Management web portals, select two or more printers.

2. Click Apps, and then do any of the following:

   Start applications

   1. Click Start > Continue.

   2. From the Start Apps window, select one or more applications.

   3. Click Start Apps.

   Stop applications

   1. Click Stop > Continue.

   2. From the Stop Apps window, select one or more applications.

   3. Click Stop Apps.

   Update applications

   1. Click Update > Continue.

   2. From the Update Apps window, select one or more applications.

   3. Click Update Apps.

   Uninstall applications

   1. Click Uninstall > Other apps > Continue.

   2. Do either of the following:

      • To uninstall Cloud Print Management applications, click Cloud Print Management.

      • To uninstall specific applications, click Other apps, and then select one or more applications.

   3. From the Uninstall Apps window, select one or more applications.

   4. Click Uninstall Apps.

   Notes:

   • Build-in application, or applications that came with the printer, cannot be removed or uninstalled using Lexmark Cloud Services.
   • Depending on the printer model, applications may have different names but perform the same function.

Configuring the printer proxy settings

If the organization is using an authenticated proxy server for communication, then configure the proxy server settings and credentials in the printer Embedded Web Server.

1. From the Embedded Web Server, do either of the following:

   Note: For more information on identifying the printer eSF version, see Viewing the Embedded Solutions Framework (eSF) version.

   For printers with eSF version 5.0 or later

   1. Click Apps > App Framework Configuration.

   2. From the Framework Configuration section, clear Use printer’s proxy settings.

   3. From the HTTPS: section, type the proxy server host name or IP address.

   4. From the Proxy Credentials section, type the user name and password.

   For printers with eSF version 4.0 or earlier

   1. Depending on your printer model, do any of the following:

      • Click Settings > Apps > Apps Management > System > Configure.

      • Click Settings > Device Solutions > Solutions (eSF) > System > Configure.

      • Click Settings > Embedded Solutions > System > Configure.

   2. Clear Use printer’s proxy settings.

   3. From the HTTPS section, type the proxy server host name or IP address.

   4. From the Proxy Credentials section, type the user name and password.

2. Save the settings.

Customizing the printer home screen

1. From the Fleet Management web portal, click Printers.

2. Click the printer IP address, and then from the Home Screen section, do one or more of the following.

   • To view the current application arrangement, click View home screen.

   • To restore the default home screen view, click Restore.

   • To customize the home screen applications, do the following:

     1. Click Customize, and then do one or more of the following:

        • To add an application, click , select an application, and then click Add.

          Note: To search for an application, in the Search field, type the application name.

        • To move up an application, select an application, and then click .

        • To move an application as first in the list, select an application, and then click .

        • To move down an application, select an application, and then click .

        • To move an application as last in the list, select an application, and then click .

        • To move an application to another page, select an application, and then click .

          Note: When the application is moved to another page, the application is added at the bottom of the destination page.

        • To add a space between two applications, click > -BLANK SPACE- > Add, and then move the space to its location.

          Notes:

          • You can move the space the same way you move the applications.
          • While using Solution Composer in older Lexmark models, some workflows may appear at the end of the eSF applications list in the printer home screen. The home screen has the correct placement of the workflow, but Customize Home Screen and View Home Screen show the workflows at the end of the list. This issue is due to a firmware limitation so currently, there is no solution.

        • To hide an application from the home screen, select an application, and then click .

        • To manage the application on the succeeding page, click Other Pages.

        • To restore the default home screen, click > Reset.

     2. Click Save Home Screen.

     Notes:

     • Depending on your printer model, each home screen page can have up to 4, 8, 10, or 15 items. An item can be an application or a space.
     • If the number of items exceeds the limit, then the items are added on the succeeding page.
     • You can add -BLANK SPACES- to fill in a page, and have an application move to the succeeding page.

Updating the printer firmware

You can update the firmware version of the printers in your organization. The Fleet Management web portal uses a product service that communicates with Lexmark Cloud Services to check for new firmware releases. The system checks for firmware updates daily. When a new firmware version is found, it is compared against the actual firmware installed on the printers, and then the firmware status is updated.

Using the printer listing page

1. From the Fleet Management web portal, click Printers.

2. Select one or more printers.

3. Click Configure > Update firmware.

4. In the Update Firmware dialog, do either of the following:

   Note: The Update Firmware dialog shows the number of printers that have firmware updates available.

   • Select Now.

   • Select Specific date and time.

     1. Make sure that Specific date and time is selected.

     2. In the Scheduled task name field, type the name of the task.

     3. Configure the start date and start time.

     4. Select the time zone.

     5. In the Task window section, configure the time window for starting the task of all the selected printers.

5. Click Update Firmware.

Notes:

• The task window guarantees that no new firmware update jobs are submitted after the window expires. However, if an existing firmware update job started before the end of the window, then it will not be stopped and will be allowed to complete.
• Any firmware update job that gets launched in the specified window will expire.
• If you are updating firmware for many printers, then make sure that the task window is large enough.
• When you schedule a firmware update, a task is created. You can view the details of the task in the Tasks section.

Using the printer details page

1. From the Fleet Management web portal, click Printers.

2. Click the printer IP address.

3. From the Firmware section, click Update available.

   Note: This setting is available only when a firmware update is available.

4. Click Update Firmware

Exporting eSF application versions

Using this feature, administrators can export a report listing all the eSF applications installed and corresponding versions for a fleet. The fleet can be from a single organization or all organizations.​ Customers can determine eSF application version for an entire fleet and use Cloud Fleet Management to update the eSF applications or bundle.

1. From the Fleet Management web portal, click Printers.

2. From the Export to CSV menu, select Export the installed application versions.

Note: You can open the CSV file in Microsoft Excel. The sheet contains static columns listing the versions of the various applications installed in the fleet. The report contains all the applications that the device reported to the Lexmark Cloud Services.

Unenrolling printers

1. From the Fleet Management web portal, click Printers.

2. Select one or more printers, and then click Printer > Unenroll printers.

3. Click Unenroll printers.

Notes:

• Unenrolled printers are removed from the Fleet Management web portal printer listing.
• If the printer is enrolled using the Fleet Agent and is online, then unenrolling the printer removes it from the printer listing page. On the next scheduled Fleet Agent discovery, the printer is enrolled again. To remove the printer from the printer listing page permanently, delete the printer from the Include tab or exclude the printer from the discovery criteria.
• If the printer is enrolled using the Local Agent, then unenrolling the printer removes it from the printer listing page. On the next scheduled polling, the printer is enrolled again. To remove the printer permanently, unenroll the printer from the printer listing page or printer details page. Also, unplug the device from the Local Agent host computer.
• If the printers are enrolled using the Printer Agent, then the Printer Agent remains installed on the unenrolled printers.
• Any configuration that is deployed remains installed after unenrolling the printers.
• If Cloud Print Management applications are installed, then they remain installed and continue to work after the printer is unenrolled.
• Unenrolling of printers cannot be stopped. For more information, see Managing tasks.

Exporting fleet information

1. From the Fleet Management web portal, select a view, or filter the printer information.

2. Click Export to CSV.

Note: This feature exports all information present in the current view and current filters that are applied.