Report shows no data available

No data is available when the Analytics web portal has not received any data for the selected organization, group, department, cost center, or user for the selected date range.

Try one or more of the following:

Change the date range to include more days

Select a different group, department, cost center, or user

Release a print job from the Lexmark Cloud Services queue, and then generate the report for the last 30 days

Bookmarked reports do not show

Try one or more of the following:

Make sure that you are logged in to Lexmark Cloud Services

Make sure that you have access to the reports

Depending on your user role, some reports may not be available. For more information, contact your organization administrator.

See the documentation that came with your web browser

Reports do not show properly when printed

Depending on your web browser, the printed reports may be formatted differently.

Try one or more of the following:

Make sure that the paper size used is either Letter or A4

Make sure that the page orientation is set to portrait

Cannot find users

Try one or more of the following:

Make sure that the user is not deleted

Use the user name when searching

Cannot remove departments and cost centers from the reports

After a department or cost center is created and has reportable activity, that department or cost center becomes available in the Analytics web portal. Deleting the department and cost center in the Account Management web portal does not remove them from the reports.

Select another date range where the department or cost center is not included

Reports do not show the correct period

Make sure that the specified period is based on local time

The reports are generated on a 24-hour midnight to midnight frequency in local time. The local time is based on the date and time settings of the web browser and operating system.

Report does not show the correct file name

On uploading files with non-English names to the print queue, the file names may appear as garbage characters in the PRINTJOBNAME column in the full data export report. The error also depends on the software application used to open the CSV file.

Select Notepad++ to open the CSV file

Select Microsoft Excel to open the CSV file

To open the file correctly using Microsoft Excel, do the following:

1. From Microsoft Excel, click Data > From Text/CSV.

2. Browse to the CSV file.

3. Click Open.

Report shows invalid date range

Select a start date not preceding 2 years from the current date

Direct Print A4 submissions reported as Letter in Analytics

A4-size print jobs are reported as letter-size jobs in Analytics.

Change the Scale Content settings in Microsoft Word

To report the correct paper size, do the following:

1. Open Microsoft Word, and then click File > Options > Advanced.

2. In the Print section, disable the Scale content for A4 or 8.5 x 11” paper sizes option.

   Note: By default, the Scale content for A4 or 8.5 x 11” paper sizes is enabled.

3. Click OK.