Cannot install the Lexmark Print Management Client

Try one or more of the following:

Uninstall the previous versions of the Lexmark Universal Print Driver

Contact your administrator

Cannot access the Print Management web portal

Try one or more of the following:

Make sure that the user roles are assigned appropriately

For more information, contact your organization administrator.

Contact the Lexmark Customer Support Center

Printing error

Try one or more of the following:

Make sure that the user exists in the Account Management web portal

For more information, see Managing users.

Make sure that the Print Release Management User role is granted to the user

For more information, see Assigning organization roles.

Make sure that the Lexmark Print Management Client is configured correctly

For more information, see Downloading the Lexmark Print Management Client.

Some settings are unavailable on the Print Management web portal

Make sure that you have sufficient permission

For more information on assigning roles, see Account Management.

Cannot send e-mail to the print queue server

Try one or more of the following:

Make sure that the e-mail address is correct

Make sure that you have sufficient permission

For more information on assigning roles, see Account Management.

An error appears when sending print jobs using the Lexmark Cloud Print Management for Chrome extension

Make sure that your credentials are correct

In Microsoft 365, use Ctrl + P instead

Sending print jobs using is not supported in Microsoft 365. Use Ctrl + P to print instead.

A warning appears when downloading the Lexmark Print Management Client

Try one or more of the following:

Accept the warning

Some browsers warn users of the risk associated with downloading EXE files.

For Windows 10, disable the SmartScreen® feature temporarily

For more information, see the documentation for your operating system.

CSV-formatted reports show incorrect UTF-8 or have missing non-ASCII characters

Try one or more of the following:

For Microsoft Excel, import the file to a new document, and then specify its file origin to UTF-8

For more information, see the documentation for the application.

For Notepad, save the document as a new file, and then specify the encoding menu to UTF-8

For more information, see the documentation for the application.

Custom settings from a LPMC installation do not appear

Try one or more of the following:

Make sure that you have created an configuration.xml file

Make sure that the installer and the configuration files are in the same folder

• Download the installer (EXE) file from the Print Management portal.

Custom print driver settings do not appear

Try one or more of the following:

Make sure that you have created an external LDC file

Create the LDC file from the Printer Driver Configuration Utility.

Make sure that the installer and the configuration files are in the same folder

1. Download the installer (EXE) file from the Print Management portal.

2. Make sure that the installer and the LDC files are in the same directory.

Lexmark Cloud Print Management print queues do not appear on client workstations

Try one or more of the following:

Make sure that the C:\ProgramData\LPMC\configuration.xml file has the correct modes

Uninstall, and then install the package

Lexmark Print Management Client only enables modes defined in the configuration file during installation.

Installation with an LDC file is not working (Windows only)

Try one or more of the following:

Make sure to use the correct file names

During installation, the system looks for specific file names for the LDC files.

Use the following file names:

LPMSaaSPrintQueueConfiguration.ldc for the Cloud Print Management print queue

LPMServerlessPrintQueueConfiguration.ldc for the Hybrid Print Management print queue

Make sure to use the correct names for the print queue

The LDC configuration must use the following value for the print queue:

<PrinterObject value="Cloud Print Management - PCLXL"></PrinterObject>

You can also use the following generic values for the printer profile and printer model:

<PrinterProfile name="Lexmark Universal v2" version="1.0">
<PrinterModel value="Lexmark Universal v2"></PrinterModel>