Cannot access the Scan Management web portal

Try one or more of the following:

Make sure that the user roles are assigned correctly

For more information, contact your organization administrator.

Contact the Lexmark Customer Support Center

Some settings are unavailable on the Scan Management web portal

Make sure that you have sufficient permission

For more information on assigning roles, see Account Management.

Cannot save Scan Management settings

Make sure that the user roles are assigned correctly

For more information on assigning roles, see Account Management.

Refresh your web browser

Contact the Lexmark Customer Support Center

Cannot communicate with Lexmark Cloud Services

This problem occurs when the token used for communicating with Lexmark Cloud Services has expired.

Sign in to your Microsoft account again

Contact your system administrator

Cannot connect to your Microsoft account

Make sure that your Microsoft account domain is supported in your organization

For more information, see Configuring the Scan Management settings

Refresh your web browser

Make sure that you have a stable network connection

Contact the Lexmark Customer Support Center

Cannot access the Cloud Scan application

Make sure that the user roles are assigned correctly

For more information on assigning roles, see Account Management.

Make sure that you have a stable network connection

Contact the Lexmark Customer Support Center

Error in scanning documents

Make sure that the file size of your scanned documents does not exceed 20MB

Cloud Authentication settings do not reflect after deploying Cloud Scan Management

If Cloud Scan Management and Cloud Print Management are deployed together, then two Cloud Authentication settings appear. Make sure that the two configurations are the same.

If Cloud Print Management is already deployed, then make sure that you follow the same Cloud Authentication settings for Cloud Scan Management.

Printer shows Invalid user error

Make sure that the Device Quotas application is uninstalled or disabled

If the Device Quotas application is already installed in a printer, then you cannot install the Cloud Scan and Translation Assistant applications.