Accessing the Cloud Fleet Management portal

You may access the portal using one of the following supported mobile web browsers:

• Apple Safari version 13 or later

• Google Chrome version 83 or later

• Samsung Internet version 9.2 or later

1. From your mobile device, open a supported web browser.

2. Access the Lexmark Cloud Services website.

3. Type your e-mail address and password.

   Note: If the system is configured to have federated access, then you are redirected to the login page of your organization.

4. Tap Fleet Management, and then, if necessary, select an organization.

Navigating the home page

• To change the organization, depending on the screen size, tap either Select Organization or > Select Organization.

  Note: This feature is available to Partner Administrators and Organization Administrators that manage multiple organizations.

• To view all managed printers, do one of the following:

  • Tap Managed Printers.

  • Depending on the screen size, tap either Printers or > Printers.

• To view printers with communication errors, tap Communication Errors.

• To view printers with alerts, tap Printer Alerts.

• To view printers with supply alerts, tap Supply Alerts.

• To view printers that require firmware updates, tap Firmware Updates.

• To send your comments or suggestions, depending on the screen size, tap either Feedback or > Feedback.

• To view the desktop version of the portal, depending on your web browser, do one of the following:

  • On the upper-left corner of the display, tap > Request Desktop Website.

  • On the lower-right corner of the display, tap > Request Desktop Site.

Managing printers

1. From the Cloud Fleet Management portal, tap Managed Printers.

   Notes:

   • The mobile device screen resolution determines the number of columns shown.
   • Rotating your mobile to landscape, depending on the screen size, shows up to eight columns.
   • To sort the printer list, tap the column name.
   • To configure the information to show for each column, tap .

2. Tap a printer, and then tap Details.

   To narrow down the list, do one of the following:

   • In the Search field, type a printer IP address, and then tap .

   • Tap , and then select one or more filters.

3. Do one or more of the following:

   • View printer identification, communication status, page counts, and event history.

   • Refresh the printer information.

   • Reboot a printer.

   • View printer and supply alerts.

   • Send a panel notification. From the Panel Notifications section, select a notification, and then tap Send Notification.

   • Clear panel notifications.

   • View agent information. For printers that are managed using a Fleet Agent, tap Go to Fleet Agent to manage the Fleet Agent. For more information, see Managing Fleet Agents.

Managing Fleet Agents

1. From the Cloud Fleet Management portal, tap > Fleet Agents.

   To narrow down the list, do one of the following:

   • In the Search field, type a Fleet Agent name, and then tap .

   • Tap , and then select one or more filters.

2. Tap a Fleet Agent, and then tap Details.

3. Do one or more of the following:

   • View agent status, version information, agent settings, and system host.

   • To initiate printer discovery and enrollment, tap Discover & Enroll Printers.

   • To update the Fleet Agent or the printer support library, from Version Information section, tap Update Available  > OK.

     Note: The Update Available button shows only if an update is available.

   • View printer discovery schedule.

   • View event history.

Updating the firmware

1. From the Cloud Fleet Management portal, tap Firmware Updates.

2. Tap the printer, and then tap Details.

3. From the Identification section, tap Update Firmware > Update Firmware.