Configuring Cloud Print Management

Use the Cloud Print Management web portal to do the following:

• Configure organizational policies.

• Define and assign quotas.

• Manage print queues.

• Delegate print jobs.

• Create a custom Lexmark Print Management Client package.

• Download the Lexmark Cloud Print Management for Chrome web browser extension

The Print Management web portal also works with the following applications:

• Print Release (eSF application)—An enterprise-grade printing solution for managing print jobs from the printer. For more information, see the Print Release Administrator’s Guide.

• Lexmark Mobile Print—An application for sending documents directly to network-connected Lexmark printers and servers from a mobile device running on the Android platform or iOS operating system. For more information, see the Lexmark Mobile Print User’s Guide for your mobile device.

• Lexmark Cloud Print Management for Chrome—A browser extension that lets users send print jobs to Cloud Print Management using the Chrome OS^TM operating system.

Accessing the Print Management web portal

Open a web browser, access the Lexmark Cloud Services dashboard, and then do either of the following:

• From the dashboard, click Print Management.

  Note: If the card is not available in the dashboard, then add the card. For more information, see Managing the dashboard.

• From your current web portal, click on the upper-right corner of the page, and then click Print Management.

Configuring organizational policies

1. From the Print Management web portal, click Administration > Organizational Policy.

2. From the General section, do any of the following:

   • Enable print job delegation

     This feature lets users delegate their print jobs to other users. The delegate is allowed to release jobs by another user. For more information, see Managing delegates.

   • Enable e-mail submission

     This feature lets users e-mail their documents to Lexmark Cloud for release. For more information, see Sending print jobs using e-mail.

   • Enable print quotas

     This feature lets you set printing quota limits. You can define the default quota for the organization, or set a custom quota.

     Select one of the following:

     • Cost center or personal—Lets you define quotas, and then assign them to cost centers or individual users.

     • Department or personal—Lets you define quotas, and then assign them to departments or individual users.

     • Personal only—Lets you define quotas, and then assign them to individual users.

     For more information on defining the quotas, see Defining quotas.

     For more information on assigning the quotas, see Assigning quotas.

3. From the Print Job Retention section, specify the length of time before released and unreleased jobs are deleted.

4. From the Print Job History section, specify the period of the print job history.

   Notes:

   • You can view the print job history information from the Print Job History tab. For more information, see Viewing the print job history.
   • This setting determines the included dates when generating the history of submitted print jobs. The specified period has no association with the Analytics web portal.

5. Click Save Changes.

Defining quotas

You can create quota definitions, and then assign them to specific departments, cost centers, or select users.

This feature is available only when quota assignment is enabled in the organizational policies. For more information, see Configuring organizational policies.

1. From the Print Management web portal, click Administration > Quota Definitions.

2. Do any of the following:

   Set a fixed quota

   1. Click Create, and then type a unique quota definition name.

   2. In the Specify quota limits menu, select Same limits for each month.

   3. Specify the total quota for each month.

      • Allow unlimited printing

      • Set custom quota—Specify a printing limit.

      • Disable all printing

      Notes:

      • You can also allow, disallow, or set a color printing limit.
      • The color printing limit is part of the total quota limit. If the color printing limit is reached, then users can no longer print in color but can still use the remaining total quota for black and white printing.

   4. Click Create Quota Definition.

   Set a custom quota for each month

   1. In the Specify quota limits menu, select Custom limits for each month.

   2. Select one or more months.

   3. Click Set Quota Limits, and then specify the quota.

      • Allow unlimited printing

      • Set custom quota—Specify a printing limit.

      • Disable all printing

      Notes:

      • You can also allow, disallow, or set a color printing limit.
      • The color printing limit is part of the total quota limit. If the color printing limit is reached, then users can no longer print in color but can still use the remaining total quota for black and white printing.

   4. Click Create Quota Definition.

   Setting the default quota for the organization

   The default quota applies to all users in the organization, unless a custom quota is assigned to the department, cost center, or individual user. The custom quota overrides the default quota.

   1. Click beside Default Quota.

   2. Set a fixed quota or a custom quota for each month.

Assigning quotas

This feature is available only when quota assignment is enabled in the organizational policies. For more information, see Configuring organizational policies.

1. From the Print Management web portal, click Administration > Quota Assignments.

2. Do any of the following:

   Note: The available tabs may vary depending on the organizational policy. If the policy is only allowing quota assignments by Personal only, then no other tabs are available. For more information, see Configuring organizational policies.

   Assign a cost center quota

   1. From the Cost Center tab, click Assign Quota.

   2. Type the cost center name.

      Note: The cost center name must match a cost center found in Account Management for the organization.

   3. Select a quota definition.

   4. Click Assign Quota.

   Assign a department quota

   1. From the Department tab, click Assign Quota.

   2. Type the department name.

      Note: The cost center name must match a cost center found in Account Management for the organization.

   3. Select a quota definition.

   4. Click Assign Quota.

   Assign a user quota

   1. From the Personal tab, click Assign Quota.

      Note: The Personal tab is available only when the policy is set to assign quotas by Cost center or personal or Department or personal.

   2. Type the user e-mail address.

   3. Select a quota definition.

   4. Click Assign Quota.

Managing print queues

The print queue shows the print jobs submitted to Cloud Print Management using the following submission methods:

• Cloud Print Management—The print jobs are submitted to the Lexmark Cloud print queue.

  Users can send print jobs using the following sources:

  • Web—The file is uploaded directly to the Print Management web portal.

  • LPMC—The print job is sent from the user's workstation using the Lexmark Print Management Client configured for Cloud Print Management.

  • Chrome Print Extension—The print job is submitted from the Google Chrome web browser.

  • Mobile—The print job is submitted from the Lexmark Mobile Print mobile application.

  • E-mail—The print job is e-mailed to Cloudprint@lexmark.com or Cloudprint.eu@lexmark.com.

• Hybrid Print Management—The print jobs are held locally on the user’s workstation rather than being submitted to the Lexmark Cloud print queue. The print queue shows the print jobs being held for release on the workstation. The workstation uses the Lexmark Print Management Client that is installed in Hybrid mode to communicate with Cloud Print Management.

1. From the Print Management web portal, click Print Queue.

2. Click the Print Queue header.

3. Search for or select a user.

4. Do any of the following:

   Upload files

   1. Click Upload File.

   2. Drag one or more files, or click Choose Files, and then browse to them.

   3. Click Done.

   Delete print jobs

   1. Select one or more jobs.

   2. Click Delete > Delete Print Jobs.

   Set print settings for a specific print job

   1. Click a print job.

   2. If necessary, from the General section, type a description for the print job.

   3. Do any of the following:

      Note: Depending on the submission method, print driver settings, and document processor settings, some layout, paper, and finishing options may not be available.

      Adjust the layout

      • Copies—The number of copies to be printed.

      • Collate—Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.

      • Two-sided printing—When you print on both sides of the paper, the paper flips either on the short-edge or on the long-edge side. To use the printer default setting, select Use printer setting.

      • Pages per side—Multiple pages of the document are printed on one side of the paper.

      • Orientation - Pages per side—The orientation of the pages when printing multiple pages per side (N-up).

      Adjust the paper and finishing options

      • Paper size—The size of the paper.

      • Paper type—The type of the paper.

      • Output bin—The collection point for paper that has exited from the printer.

      • Staple—The stapling position in the paper.

      • Hole punch—The number of holes to be punched.

      • Fold—The way the paper is folded.

      Change the quality

      Select a color mode.

   4. Click Save Changes.

   Set default print settings for all incoming print jobs

   1. Click Set Default Print Settings.

   2. Do any of the following:

      Note: Depending on the submission method, print driver settings, and document processor settings, some layout, paper, and finishing options may not be available.

      Adjust the layout

      • Copies—The number of copies to be printed.

      • Collate—Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.

      • Two-sided printing—When you print on both sides of the paper, the paper flips either on the short-edge or on the long-edge side. To use the printer default setting, select Use printer setting.

      • Pages per side—Multiple pages of the document are printed on one side of the paper.

      • Orientation - Pages per side—The orientation of the pages when printing multiple pages per side (N-up).

      Adjust the paper and finishing options

      • Paper size—The size of the paper.

      • Paper type—The type of the paper.

      • Output bin—The collection point for paper that has exited from the printer.

      • Staple—The stapling position in the paper.

      • Hole punch—The number of holes to be punched.

      • Fold—The way the paper is folded.

      Change the quality

      Select a color mode.

   3. Click Save Changes.

Uploading files to the Print Management web portal

1. From the Print Management web portal, click Print Queue.

2. Click Upload File, and then drag one or more files or browse to them.

3. Click Done.

Managing delegates

View and manage user delegates.

A delegate is a user who is allowed to print jobs by another user. For example, an administrative assistant may print jobs submitted by an executive.

This feature is available only when print job delegation is enabled in the organizational policies. For more information, see Configuring organizational policies.

1. From the Print Management web portal, click Delegates.

2. Click the Delegates header.

3. Search for or select a user.

4. Do either of the following:

   Add delegates

   1. Click Add.

   2. Select a user.

   3. Click Add Delegate.

   Remove delegates

   1. Select one or more delegates.

   2. Click Remove.

Viewing the print job history

From the Print Management web portal, click Print Job History.

The print job history contains the following information:

• Impressions—A side of a sheet of paper that contains toner.

• Released From—Shows the printer IP address where the print job is released.

• Job Name

• Color Mode—Shows whether the print job is monochrome or color.

• Two-Sided Printing—Shows whether the print job is printed on both sides of the paper.

• Released—Shows when the print job is released.

Downloading the Lexmark Print Management Client

The Lexmark Print Management Client is a software package deployed to computers to provide secure releasing of print jobs.

You can download the Lexmark Print Management Client package configured for any of the following environments:

• Cloud Print Management—Print jobs are stored on the Lexmark Cloud print queue until they are released from a printer installed with the Print Release application.

• Hybrid Print Management—Print jobs are stored on the user’s workstation until they are released from a printer installed with the Print Release application.

1. From the Print Management web portal, click Client Download.

2. Do either of the following:

   • Download the default package for your operating system

     1. Select a package type for your operating system.

     2. Click Download.

   • Create a custom package

     1. Click Create custom package for your operating system.

     2. From the Global Configuration Settings section, specify the following options:

        • Whether to show the print submission status notification

        • Whether to delete unused client folders after a specified number of days

     3. If you have a Lexmark Cloud Print Management environment, then from the Cloud Print Management section, select Enable Cloud Print Management.

     4. If you have a Lexmark Hybrid Print Management environment, then do the following:

        1. From the Hybrid Print Management section, select Enable Hybrid Print Management.

        2. Specify the following options:

           • When to delete unprinted and printed jobs

           • Whether to let users change the print settings when releasing jobs at the printer

     5. From the Print Driver Type section, select a print driver to include in the package.

     6. From the Set Default Printer section, select which environment to use by default.

     7. Click Create.

     8. Download the package.

Installing the Lexmark Print Management Client

For Microsoft Windows operating system

1. From your computer, run the package.

2. Follow the instructions on the screen.

   Notes:

   • The executable files are saved in the Program Files folder.
   • For the custom package, the configuration file is included in the downloaded compressed file. Make sure that the installer and the configuration file are in the same folder.
   • The configuration and the log files are saved in the %allusersprofile%\LPMC folder after installation.
   • Make sure that you have installed Microsoft® .NET Framework 4.6.2 (full version) or later.

After the installation, a Lexmark Cloud Print Management or Lexmark Hybrid Print Management printer is available.

For Mac OS operating system software

1. From your computer, run the package.

2. Follow the instructions on the screen.

   Notes:

   • The executable files, the configuration file, and the SSL certificates are saved in the /Library/Lexmark/LPMC folder.
   • The log file is saved in /var/tmp as lpmc.log.
   • For the custom package, the configuration file is included in the downloaded compressed file. Make sure that the installer and the configuration file are in the same folder.

Logging out from the Lexmark Print Management Client

This feature lets you log out from Cloud Print Management and Hybrid Print Management. All Hybrid print jobs stored on your computer are deleted and are no longer available for release. However, the print jobs that are already sent to the Lexmark Cloud print queue remain available.

For Microsoft Windows operating system

1. From your computer, in the system tray, right-click the Lexmark Print Management Client icon.

2. Click Log out from Print Management.

For Mac OS operating system software

1. From your computer, in the status menu, right-click the Lexmark Print Management Client icon.

2. Click Log out from Print Management.

Sending print jobs from your computer

1. Open a file or image.

2. Select the print option, and then select the Lexmark Cloud Services print release queue.

3. Click Print.

4. If prompted, type your e-mail address and password.

Sending print jobs using e-mail

This feature is available only when e-mail submission is enabled in the organizational policies. For more information, see Configuring organizational policies.

From your e-mail client, send the e-mail or attachment to:

• For users in the North American data center, Cloudprint@lexmark.com

• For users in the European data center, Cloudprint.eu@lexmark.com

Downloading the Lexmark Cloud Print Management for Chrome extension

The Lexmark Cloud Print Management for Chrome extension must be added before you can send print jobs to Cloud Print Management using the Chrome OS operating system.

1. From the Print Management web portal, click Client Download.

2. From the Chrome OS section, click Available in the Chrome Web Store.

3. Click Leave Site.

4. Using the Google Chrome browser, from the Chrome Web Store, add the Lexmark Cloud Print Management for Chrome extension.

Sending print jobs from the Chrome OS operating system

1. From the Google Chrome browser, open a file, image, or web page.

2. Select a print option, and then select Lexmark Cloud Print Management for Chrome.

3. If necessary, change the print settings.

4. Click Print.

Adding a Lexmark Cloud Print Management server using a mobile device

This feature lets you send print jobs to the Lexmark Cloud Print Management using the Lexmark Mobile Print application. For more information on sending print jobs using the Lexmark Mobile Print application, see Sending print jobs using a mobile device.

1. From your mobile device, launch the Lexmark Mobile Print application.

2. From the application home screen, tap Settings.

3. Tap Lexmark Cloud Print Management, and then enable Access to Lexmark Cloud Print Management.

4. To set the data center, tap Data Center, and then select one of the following:

   • Default—To set your data center automatically as determined by your location.

   • Americas—To use the North American data center as determined by your Lexmark Cloud Services agreement.

   • Europe—To use the European data center as determined by your Lexmark Cloud Services agreement.

Sending print jobs using a mobile device

For more information on the Lexmark Mobile Print application, see the Lexmark Mobile Print User’s Guide for your mobile device.

For devices using the Android platform

1. Launch the Lexmark Mobile Print application.

2. From the Print From section of the application home screen, tap a source, and then follow the instructions on the screen.

   Note: If prompted, allow the application to access the camera and the storage.

3. Select the Lexmark Cloud Services queue.

   Note: If prompted, log in to the server.

4. If necessary, change the print settings.

5. Tap .

For devices using the iOS operating system

1. Launch the Lexmark Mobile Print application.

2. From the PRINT FROM section of the application home screen, tap a source, and then follow the instructions on the screen.

   Note: If prompted, allow the application to access the camera and the photos.

3. Select the Lexmark Cloud Services queue.

   Note: If prompted, log in to the server.

4. If necessary, change the print settings.

5. Tap Print.

Sharing documents to the print queue server using your mobile device

For more information on the Lexmark Mobile Print application, see the Lexmark Mobile Print User’s Guide for your mobile device.

For devices using the Android platform

1. From your mobile device, open a document, or select a document from your file manager.

   Notes:

   • Make sure that the mobile device supports the document file type.
   • Make sure that the printer supports the file type. For the list of supported file types, see the printer User’s Guide.

2. Share the document to Lexmark Mobile Print.

3. Select the Lexmark Cloud Services queue, and if necessary, change the print settings.

4. Tap .

For devices using the iOS operating system

1. From your mobile device, open a document, or select a document from your file manager.

   Notes:

   • Make sure that the mobile device supports the document file type.
   • Make sure that the printer supports the file type. For the list of supported file types, see the printer User’s Guide.

2. Tap > Lexmark Mobile Print.

3. Select the Lexmark Cloud Services queue, and if necessary, change the print settings.

4. Tap Print.

Printing documents from your mobile device

For more information on the Lexmark Mobile Print application, see the Lexmark Mobile Print User’s Guide for your mobile device.

For devices using the Android platform

1. Launch the Lexmark Mobile Print application.

2. From the Print Release section, select the server.

   Note: If you are prompted to log in to the server, then type your credentials, and then tap LOGIN.

3. Select the user with jobs to print.

4. Select one or more jobs.

   Note: To select all jobs, tap .

5. Tap .

6. Select the Lexmark Cloud Services queue, and if necessary, change the print settings.

7. Tap .

Notes:

• You can add a printer to the list.
• To delete the selected jobs after printing, select Delete this Document after Printing.

For devices using the iOS operating system

1. Launch the Lexmark Mobile Print application.

2. From the Print Release section, select the server.

   Note: If you are prompted to log in to the server, then type your credentials, and then tap OK.

3. Select the user with jobs to print.

4. Select one or more jobs.

5. Tap .

6. Select the Lexmark Cloud Services queue, and if necessary, change the print settings.

7. Tap Print.

Notes:

• You can add a printer to the list.
• To select all jobs, tap .
• To delete the selected jobs after printing, select Delete from queue after printing.

Releasing print jobs using the printer

Use the Print Release eSF application to release print jobs from the printer. For more information, see the Print Release Administrator's Guide.

1. From the printer home screen, touch the icon for the Print Release application.

2. Select one or more print jobs.

   Note: To print the jobs that are delegated to you, touch if necessary, select a user name, and then select the print jobs.

3. If necessary, change the print settings. Select a job, touch beside the Print button, touch Change Print Settings, and then do any of the following:

   Note:  Depending on the submission method, print driver settings, and document processor settings, some layout, paper, and finishing options may not be available.

   • Touch Settings, and then adjust one or more of the following:

     • Number of copies

     • Color

       Note: You cannot change black-and-white print jobs to color at the printer for some file formats.

     • Sides—Specify whether the print jobs are printed on one side only or on both sides of the paper.

   • Touch Finishing Options, and then adjust either of the following:

     • Staple—Specify whether to staple the printed jobs.

     • Hole punch—Specify whether to punch holes on the printed jobs.

4. Touch Print.