User is unable to send faxes

Try one or more of the following:

Make sure that the user enters the correct credentials

The user ID and password used to authenticate to the printer are case-sensitive.

Make sure that the user can access the printer using an internal account

The user may not have an internal account that is allowed to access the printer. For information on adding a user, see Managing individual users.

Make sure that the fax module is installed and correctly configured

For more information on attaching and setting up fax, see the printer User’s Guide.