User is unable to print

Try one or more of the following:

Make sure that the user enters the correct credentials

The user ID and password used to authenticate to the printer are case-sensitive.

Check if the user is printing through an FTP or Port 9100

If the user is printing through an FTP or Port 9100, then clear Restrict non-authenticated printing in Application Settings in the administrator home screen.

Make sure that the user is still far from the quota

Nearing, reaching, or exceeding the quota may restrict the user from printing. Configure the user quota from User Accounts in the administrator home screen. For more information, see Managing individual users.

Make sure that the user can access the printer using an internal account

The user may not have an internal account that is allowed to access the printer. For more information on adding a user, see Managing individual users.

Make sure that the correct print driver is installed and properly configured

Use the default PostScript print driver that came with the printer or the Universal Print Driver.

Make sure that Job Accounting is enabled in the print driver

Enable Job Accounting before using the application. For more information, see the Print Driver Help. If your print driver does not support Job Accounting, then download the Universal Print Driver from http://support.lexmark.com.