Managing the LDD system
To perform system tasks, such as creating reports on the overall performance of the system, setting servers offline, changing the administrative user name and password, or viewing the overall job schedule, use the System tab in Lexmark Management Console.
Viewing and changing server status
To view server status, click the System tab, and then select System Status from the System list.
A table is displayed with information about each server in the system. The Status column indicates whether the server is online, offline, or has a communication problem. A yellow exclamation mark icon appears beside the status when the server is offline, and a red X icon appears to indicate a communication problem.
| Note: Multiple non-communicating servers may impact system performance. If you do not expect a non-communicating server to quickly reestablish communication, you should remove it. |
The server on which the current LMC session is running is indicated by a green arrow beside the Server Address.
You can perform the following tasks:
To change the online status of a server, select the check box of a server from the table, and then click Set Online or Set Offline.
To export all system status information and component version information, click Export Report.
To remove a server that is not communicating, select the check box beside it in the table, and then click Remove Server(s). If the server later reestablishes communication, it automatically reappears in the server list.
Viewing and managing scheduled tasks
To access a list of all scheduled discovery, policy update, and script tasks for all device groups and software client groups, select Schedule from the System list on the System tab.
From this list, you can perform the following actions:
Add a new task—Click Add.
Edit an existing task—Select the existing scheduled task you want to edit, and then click Edit.
| Note: You cannot change the task type for an existing task. |
Delete an existing task—Select the existing scheduled task you want to delete, and then click Delete.
Do the following when adding or editing a task:
If you are adding a new task, then select a task to schedule.
Edit the description of the task, and then click Next.
If you are adding or editing a script task, then select whether to associate the scheduled script with a device group or software client group to access the local solution settings of that group:
To associate the script with a device group, click DeviceGroup, and then click Next.
To associate the script with a software client group, click SftClientGroup, and then click Next.
To schedule the script without associating it with a device group or software client group, click None, and then click Next.
Continue configuring the selected task:
If you are adding or editing a discovery or policy update task, then select the device groups for which the task is performed, and then click Next.
If you are adding or editing a script task, then do the following:
Select the device group or software client group for which the task is performed, and then click Next.
| Note: You can only select one device group or software client group for a script task. |
Select the solution that contains the script you want to run.
Select the script to run, and then click Next.
If you are adding or editing a report task, then select and configure the report to run, and then click Next.
If you are adding or editing a backup and restore task, then type the Backup Share Path and the credentials required to access the specified share, and then click Next.
Configure the date, time, and frequency information for the task.
Click Finish.
Configuring the confirmation page
When a job is completed, a confirmation is automatically delivered through a printout or e-mail message unless it is disabled within a particular solution. These settings determine the type of confirmation, how it appears, and, if it is an e-mail message, to whom it is sent.
Click the Services tab.
Select Confirm from the Services list.
Select Parameters from the Tasks list.
Select the lowest level of messages to include in confirmations:
debug—This includes detailed messages used to diagnose problems, as well as other lower message levels than this level.
info—This includes messages that indicate successful job activities, as well as other lower message levels than this level.
warn—This includes messages that indicate potential problems, as well as other lower message levels than this level.
error—This includes messages that indicate unsuccessful job activities, as well as other lower message levels than this level.
fatal—This includes only messages that indicate complete failure of jobs.
Select a task from the “Task used to deliver confirmation page” list:
confirm.printPS—This prints a confirmation page in PostScript format.
confirm.printPDF—This prints a confirmation page in PDF format.
confirm.emailAdmin—This sends a message to the administrator e-mail address with a PDF confirmation page attached.
confirm.emailAdminTextOnly—This sends a message containing the confirmation information to the administrator e-mail address with no attachments.
| Note: The e-mail service must be correctly configured to use confirm.emailAdmin or confirm.emailAdminTextOnly. |
If you are using e-mail confirmations, then type the address where e-mail confirmations are sent in the “Admin email address” field.
Type a page title to appear on the confirmation page or message.
Edit the remaining parameters to determine the font settings for the title and page text.
Click Apply.
Adding servers to the system after initial installation
New servers may be added to an existing system to increase capacity, or servers may be replaced without reinstalling other components. When a new server is installed on a system that already has solutions, the solutions and all associated settings are added to the new server. However, any third-party services used with existing solutions must be installed manually. If the new server is left without the same services as existing servers, any jobs that use the solution that is missing services on the new server will fail.
Add the computer where the server will be installed on the network, and make sure the time is synchronized using an NTP server.
Install the server. For more information, see Installing servers.
Install any third-party services required by existing solutions on the new server.
From the System tab in LMC, set the new server online. For more information, see Viewing and changing server status.
Changing the IP address on a configuration 1 system
If an incorrect IP address or fully qualified domain name is used when installing a configuration 1 system, or the IP address of the computer on which the components of a configuration 1 system are installed changes for any reason, then the IP address of the components can be changed without reinstallation.
From the command line on the computer where all components are installed, navigate to the Lexmark\Solutions\InstallHelper folder in the location where the components are installed. (The default is C:\Program Files\Lexmark\Solutions\InstallHelper.)
Type update-addr.bat -hostname to use the fully qualified domain name of the local computer, and then press Enter
or
Type update-addr.bat -ip to use the IP address of the local computer, and then press Enter.
The desktop shortcut must be changed to the new address manually:
On the desktop of the computer where the components are installed, right click the Lexmark Management Console (LMC) icon, and then click Properties.
Click Find Target.
In the folder that appears, right click the shortcut lmc, and then click Properties.
Change the IP address or host name part of the URL to the new IP address or host name of the local computer. The complete URL should be http://hostname:9780/lmc/, where hostname is the host name or IP address of the computer where the components are installed.
Rebooting the LDD system
Click the System tab.
Set all servers offline. For more information, see Viewing and changing server status.
Shut down all server computers, load balancer computers, and database computers.
Boot the database computers, load balancer computers, and server computers.
| Note: You can boot the server components in any order. |
From the System tab in LMC, set all servers online. For more information, see Viewing and changing server status.
| Note: It may take several minutes to start all services when the LDD system is first booted. If LMC cannot be accessed immediately after booting the system, then wait a few minutes, and then try again. |
Restarting the Lexmark Solutions Application Server
If you install a workflow solution that includes a component, then you may need to restart the Lexmark Solutions Application Server for the solution to fully function.
Before restarting the Lexmark Solutions Application Server, set the server offline on the System tab in LMC. Make sure the server is offline before proceeding. Click Refresh, and then make sure offline is reported in the Status column for the server.
You can restart the Lexmark Solutions Application Server from the Windows Services control panel.
| Note: When you restart the Lexmark Solutions Application Server service, any solution-related file in the \Lexmark\Solutions\apps\wf-ldss\ or \Lexmark\Solutions\apps\wf-ldss\solutions folders, such as a property file for a solution, is reverted to the version stored with the solution package as it was initially installed or upgraded, and any manual changes are lost. |
Uninstalling LDD components
Click the System tab.
Set all servers offline. For more information, see Viewing and changing server status.
| Note: Make sure that all jobs are completed before the server goes offline. |
If the database or load balancer is installed on a failover cluster, then do the following:
On the primary node in each cluster, close all unnecessary applications. Make sure that no applications are using the shared drive where LDD components are installed.
From Failover Cluster Manager, move all cluster resources to the primary node where the LDD components are originally installed.
Stop the cluster service on standby nodes.
Wait for confirmation that the standby nodes are disabled before continuing the upgrade.
From the computer where the components are installed, in the Start menu or Apps list, open the Lexmark folder, and then launch Uninstall Lexmark Document Distributor.
| Note: If a database or a load balancer is installed on a failover cluster, then use the node where the component is originally installed. |
Follow the instructions on the screen.
Updating the AP Bundle
The AP Bundle is an eSF application that LDD installs on e-Task 2, e-Task 2+, e-Task 3, e-Task 4, and e-Task 5 MFPs and SFPs, and X642 printers. This application is required for LDD support and provides prompting capabilities, app profiles or held jobs support, and security support for printers with LDD.
Click the System tab > AP Bundle.
Beside AP Bundle Application File, click Browse, and then locate the file ap-x.x.x.x.fls.
Beside AP Bundle Descriptor File, click Browse, and then locate the file ap-x.x.x.x_desc.xml.
Notes:
- The descriptor file is required in order to update the AP Bundle.
- You can change the default settings of the AP Bundle application on e-Task 2+ printers by editing the value attributes of the property elements in the descriptor file. Adding or removing settings in the descriptor file does not affect the application.
Click Upload.
During the next policy update, LDD updates the AP Bundle application on printers where it has not been installed or when an older version is installed.
| Note: If a printer already has a newer version of the AP Bundle application installed, then the version specified for the update is not installed. |
