Upgrading the LDD system

1. From LMC, click the System tab.

2. From the System menu, select System Status.

3. Set all servers offline. For more information, see Viewing and changing server status.

   Note: Make sure that all jobs are completed before the server goes offline.

4. If the database or load balancer is installed on a failover cluster, then do the following:

   1. On the primary node of each cluster, close all applications that are using the shared drive where LDD components are installed.

   2. From Failover Cluster Manager, move all cluster resources to the primary node where the LDD components are originally installed.

   3. Stop the cluster service on standby nodes.

      Before continuing the upgrade, wait for confirmation that the standby nodes are disabled.

   4. Set all Lexmark resources offline.

5. From the LDD database and load balancer servers, run the LDD installer, click Update, and then follow the instructions on the screen.

   Notes:

   • If you are using Microsoft SQL Server database, then do not upgrade the database component.
   • To allow the domain account to access the Microsoft SQL Server database, enable integrated security when installing the database. Make sure that the domain account is granted access to the Microsoft SQL Server database. It must also have full control privileges to the LDD install path on the application servers and all its subfolders.

6. If the database or load balancer is installed on a failover cluster, then do the following:

   1. From Failover Cluster Manager, set all Lexmark resources online.

   2. On the primary node of each cluster, run the LexmarkSolutionsClusterConfigScript.vbs script from the Install\Cluster_Config_Script folder of the LDD installation package. Follow the instructions on the screen.

      Note: During an upgrade, the clustering script may fail the first time it is run. Run the script again.

   3. Start all Lexmark cluster resources.

   4. Start the cluster service on standby nodes.

7. In all LDD servers, run the LDD installer, click Update, and then follow the instructions on the screen.

8. Reinstall custom components on the servers.

9. Reinstall all previously installed solutions, including those solutions that were automatically added during a previous installation.

   Note: Make sure that device groups, software client groups, solutions, and all settings are correct.

10. From LMC, set all servers online. For more information, see Viewing and changing server status.