Cannot create a Lexmark Document Server port

Try one or more of the following:

Make sure that the Lexmark Document Server port is configured with administrative privileges

Make sure that the Lexmark Document Server port is configured correctly

For more information, see Configuring a Lexmark Document Server port.

Make sure that at least one server is online

For more information, see Viewing and changing server status.

Make sure that a license is installed for the software clients, and is not expired

For more information, see Adding licenses to an existing server.

Make sure that the software client group is configured correctly

For more information, see Adding software clients to a software client group.

Make sure that all communication is allowed for the load balancer

Check the proxy, firewall, and other network settings on the client computer.

Contact your Lexmark representative

System processes terminate unexpectedly when creating a Lexmark Document Server port

Try one or more of the following:

Make sure that the profile that is assigned to the Lexmark Document Server port has a name of 14 characters or fewer

Make sure that the port name has 75 characters or fewer

Restart the computer where you added the port

Contact your Lexmark representative

LDD printers cannot send jobs to the LDD system

Try one or more of the following:

Make sure that a Lexmark Document Server port is created and assigned a print queue by using an existing print driver

For more information, see Adding LDD printers on a client workstation or print server.

Make sure that a license is installed for the software clients, and is not expired

For more information, see Adding licenses to an existing server.

Make sure that a solution is deployed correctly to a software client group that is containing the software client

For more information, see Assigning solutions to a software client group.

Make sure that all communication is allowed for the load balancer

Check the proxy, firewall, and other network settings on the client computer.

Run Windows Update

Updating the Windows system ensures that the latest updates for the .NET framework are installed.

Contact your Lexmark representative

Cannot send files to the LDD system by using Microsoft Windows application software Select'N'Send

Try one or more of the following:

Make sure that a license is installed for the software clients, and is not expired

For more information, see Adding licenses to an existing server.

Make sure that a solution is deployed correctly to a software client group that is containing the software client

For more information, see Assigning solutions to a software client group.

Make sure that all communication is allowed for the load balancer

Check the proxy, firewall, and other network settings on the client computer.

Contact your Lexmark representative

Solutions are receiving inaccurate page counts

Try one or more of the following:

Make sure that jobs are not sent until they are finished spooling

1. From the Windows Control Panel, go to Devices and Printers, then right-click the printer, and then click Properties.

2. Click the Advanced tab.

3. Select Spool print documents so program finishes printing faster and Start printing after last page is spooled.

4. Click OK.

Make sure that you have the latest Office service pack installed

If you are using Microsoft Word, then see the Microsoft Knowledge Base article KB919736 (support.microsoft.com/kb/919736).

Contact your Lexmark representative

LDAP table field length is not increased in Microsoft SQL Server database

This error may occur after upgrading to LDD version 5.1. Try one or more of the following:

Increase the field length in the LDAP table manually

Contact your Lexmark representative