Getting support

When requesting technical support, provide the following information:

• Description of the problem

• Steps to reproduce the problem, if possible

• Operating system, version, and service pack level

• JDK and JRE version

• Eclipse software version

• LDD SDK plug-in versions

  Note: To find the SDK plug-in versions, click Help > About Eclipse Platform > Plug-in Details. LDD SDK plug-ins list the provider as “Lexmark International Inc.”

• A ZIP file containing the source files in your solution project

• The current .solution file if the problem is with a built solution or installation

• The Eclipse error log

  Note: The Eclipse error log is the file “.log” in the .metadata folder within your workspace folder.