Troubleshooting

Application error

Try one or more of the following:

Check the diagnostic log

  1. Open a web browser, and then type IP/se, where IP is the printer IP address.

  2. Click Embedded Solutions, and then do the following:

    1. Clear the log file.

    2. Set the logging level to Yes.

    3. Generate the log file.

  3. Analyze the log, and then resolve the problem.

    Note: After resolving the problem, set the logging level to No.

If the printer is running on firmware level 4, then downgrade the application version

Note: This feature is available only in some printer models.

From the Embedded Web Server, do either of the following:

Check the printer firmware level

  1. Click Status.

  2. From the Printer section, check the firmware level.

    The firmware level must be at least yyyyy.04y.yyyy, where y is the printer details.

Downgrade the application version
Note: Downgrading the application version removes the existing application configurations.

  1. Click Apps.

  2. From the list, select the application, and then click Downgrade.

Contact your Lexmark representative