Configuring user access

Add or remove users, update user information, and set up group-level access.

From the Fleet Tracker web portal, click the settings icon > Users.

Click Create.

Note: You can also search, edit, or delete users.

From the General Information section, specify the appropriate information.

From the Contact Information section, specify the appropriate information.

From the Group Access section, select the groups that you want the user to have access to.

Click Create User.

Assigning user roles

You can assign one of the following roles to a user:

Super Administrator—Super administrators have full access of the Fleet Tracker web portal, but cannot change their own group access or delete their user account. Super administrators can also manage logging levels, export and archive logs, and download diagnostics for the remote asset manager data collectors.

Administrator—Administrators can update user information for groups that they have access to, but cannot add or delete super administrator accounts.

Customer Manager—Customer managers can view data and create tickets. They can also create new historical data views and generate and schedule reports, but cannot archive the reports or share the historical views.

Customer Viewer—Customer viewers can view the data for the groups that they have access to, but cannot make any configuration changes. They also cannot create any historical views, reports, or tickets.

Technician—Technicians can view data and manage tickets for any groups that they have access to. They can also edit their own general and contact information, but cannot perform any configuration tasks from the Fleet Tracker web portal.

API—API users can only make calls to the Fleet Tracker Open API REST interface; other users cannot do the same. Calls made to the API by API users only return the data for groups that they have access to. API users cannot access the Fleet Tracker web portal.

The table illustrates the permissions of each user role.

Feature		Super Administrator	Administrator	Technician	Customer Manager	Customer Viewer
Dashboard tab
Manage tab	Fleet (view)
Manage tab	Groups and Clients
Reports tab
Devices list Note: To navigate, click Manage > Fleet > Devices.	Create
	Edit
	Delete
	Export
	Copy
	Move
	Remove from group
	Default Views
	Create and manage Views
Data Collectors list Note: To navigate, click Manage > Fleet > Data Collectors.	Create
	Edit
	Delete
	Export
	Import data
	Default Views
	Create and manage Views
Print Users Note: To navigate, click Manage > Fleet > Print Users.	Export
Print Queues Note: To navigate, click Manage > Fleet > Print Queues.	Export
Policies Note: To navigate, click Manage > Fleet > Policies.	Create
	Delete
Tickets Note: To navigate, click Manage > Fleet > Tickets.	Delete
	Export
Historical Data Note: To navigate, click Reports > Historical Data.
Settings () page	Server
	Dashboard
	Vendors
	Email Notification
	Rollup by E-mail
	System Integration
	Users

Notes:

Users of all roles are prohibited from changing their own user ID and role.

Users of all roles can view only the data or configuration tasks for groups to which they have been given access by a super administrator.