Understanding data collector statuses

• Provisioned—The data collector is ready to enroll to the server.

• Running—The data collector is enrolled and ready to send data to the Fleet Tracker server.

• Stopped—The data collector service is stopped from the machine where it is installed.

• Unenrolled—The data collector is no longer enrolled from the Fleet Tracker server and no data is sent to the server.

• Uninstalled—The data collector application is uninstalled.

• Pending Deletion—The data collector is removed from the Fleet Tracker server. This status applies to only data collectors that were previously in Running state. If the rollup connection is set to HTTP, then the data collector is deleted automatically in the next job schedule. If the rollup connection is set to e-mail, then the user must delete the database collector manually by clicking Force Delete.

• Unresponsive—The data collector cannot communicate with the Fleet Tracker server for more than 24 hours. This status appears only if the rollup connection is set to HTTP or HTTPS.

Provisioning the data collector

• Other data collectors are stopped when installing in a group that uses another data collector.

• Devices rolled up by other data collectors are rolled up again using the Embedded Lexmark Remote Asset Manager.

1. From the Fleet Tracker web page, click Fleet Tracker.

2. In the Groups pane, select a client or site location.

3. Click Data Collectors > New.

4. From the General Information tab, type the name of the data collector, and then specify the contact details.

5. If necessary, enable privacy from the Settings tab.

   Note: This setting prevents the data collector from sending sensitive information, such as IP address, MAC address, contact name, and contact location.

6. Click Create.

7. Note the enrollment code or send it as e-mail.

   Note: Use the enrollment code to configure the rollup settings on remote asset manager data collectors. For more information, see the Lexmark Remote Asset Manager Administrator’s Guide or the Embedded Lexmark Remote Asset Manager Administrator's Guide.

E-mailing the enrollment code

1. From the Fleet Tracker web page, click Fleet Tracker.

2. In the Groups pane, select a client that contains either of the following data collectors:

   • Lexmark Remote Asset Manager

   • Embedded Lexmark Remote Asset Manager

3. Click Data Collectors, then locate the data collector, and click Provisioned in the Status column.

4. Click Send as Email.

5. In the E-mail Enrollment Code dialog box, do any of the following:

   • In the Find Users field, type the name of a user that has an e-mail address registered in the Fleet Tracker.

   • In the Other Recipients field, type one or more e-mail addresses. Use a semicolon to separate multiple e-mail addresses.

6. Click Send.

Reprovisioning the data collector

1. From the Fleet Tracker web page, click Fleet Tracker > Data Collectors.

2. Locate the data collector, and then click Uninstalled or Unenrolled in the Status column.

3. Expand Environment to check the last enrollment details.

4. Note the enrollment code or send it as e-mail.

   Note: Use the enrollment code to configure the rollup settings on remote asset manager data collectors. For more information, see the Lexmark Remote Asset Manager Administrator’s Guide or the Embedded Lexmark Remote Asset Manager Administrator's Guide.

Importing data

Before you begin, make sure that:

• The remote asset manager data collectors are in a Running status.

• The remote asset manager data is in JavaScript Object Notation (JSON) format.

1. From the Fleet Tracker web page, click Fleet Tracker.

2. In the Groups pane, click All Groups.

3. Click Data Collectors > Import Data.

4. In the Import Remote Asset Manager Data dialog box, browse to the JSON file.

5. Click Import.

6. When the validation is complete, click Yes to continue.

7. When the upload is complete, click Close.

Editing the remote asset manager data collector settings

To enable this feature, make sure that:

• Only one remote asset manager data collector is selected at a time. You can select either of the following:

  • Lexmark Remote Asset Manager

  • Embedded Lexmark Remote Asset Manager

• The data collector is connected using HTTP or HTTPS.

  Note:  When using the Lexmark Remote Asset Manager, if the rollup method is manual or e-mail, then only the General Information tab is available.

1. From the Fleet Tracker web page, click Fleet Tracker.

2. In the Groups pane, select a group or client.

3. Click Data Collectors, select a data collector, and then click Edit.

4. From the General Information tab, update the information.

5. From the Remote Asset Manager tab, do any of the following:

   Note: Only super administrators can edit all the settings. Administrators can edit only the Enable Auto Update and the LPMA Aggregator settings.

   Update the device support automatically

   From the Device Support Update section, select Enable Auto Update.

   Prevent the data collector from sending sensitive information

   From the Hide Confidential Information section, select Enable Privacy.

   Note: Sensitive information includes printer DNS host name, IP address, MAC address, contact name, and contact location.

   Aggregate Lexmark Print Management Agent

   Create a single point of communication to the Fleet Tracker server for all Local Printer Management Agent using the Lexmark Remote Asset Manager.

   Note: This feature is available only on Lexmark Remote Asset Manager.

   From the LPMA Aggregator section, select Enable LPMA Aggregation

   Notes:

   • Make sure that the Lexmark Remote Asset Manager server address is set in the Local Printer Management Agent configuration file. For more information, see the Local Printer Management Agent Administrator’s Guide.
   • Lexmark Remote Asset Manager starts collecting rolled up data and sending them to the Fleet Tracker server every hour automatically. For more information, see the Lexmark Remote Asset Manager Administrator’s Guide.

   Configure the log levels

   1. From the Log Level section, set the log level.

      Note: This feature is available only on Lexmark Remote Asset Manager.

   2. Specify the job poll interval in minutes.

      Note: The job poll interval must range from 5 to 60 minutes. The default value is 15 minutes.

6. Click Save.

Checking the LPMA Aggregation

1. From the Fleet Tracker web page, click Fleet Tracker.

2. In the Groups pane, select a group or client.

3. Click Data Collectors.

4. Check the following columns:

   • From the Aggregation Enabled column, the value Yes appears.

   • From the Rollup Host, the value name:host appears, where name is the Lexmark Remote Asset Manager name and host is the host of the Lexmark Remote Asset Manager. For example, myserver:myhost.

Accessing the asset manager information

To enable this feature, make sure that:

• The data collector type is either of the following remote asset manager data collectors:

  • Lexmark Remote Asset Manager

  • Embedded Lexmark Remote Asset Manager

• Only one remote asset manager data collector is selected at a time.

• The data collector is in a running, unresponsive, stopped, or pending deletion state.

1. From the Fleet Tracker web page, click Fleet Tracker.

2. In the Groups pane, select a client that contains a remote asset manager data collector.

3. Click Data Collectors, and then click the status of the data collector.

4. In the Asset Manager Information window, do any of the following:

   Note: Only super administrators can access all tabs. Administrators can access only the Remote Asset Manager Environment and the Task Details tabs.

   • From the Remote Asset Manager Environment tab, view the data collector information.

   • From the Task Details tab, view the list of tasks and their details created in the last 30 days. Information is shown in the Schedule column only when the task status is Undelivered.

   • From the Remote Management tab, do any of the following:

     • To remove the password requirement to access the Lexmark Remote Asset Manager, click Clear Password.

       Note: This feature is available only on Lexmark Remote Asset Manager.

       To enable the Clear Password feature, make sure that:

       • The data collector is connected using HTTP or HTTPS.

       • The access mode is either PASSWORD or LOCALHOST_PASSWORD.

     • To run a full collection for the fleet, click Execute Full Collection.

     • To collect diagnostic data, click Collect Diagnostic Data.

     • To download the diagnostic data after collection, click Download.

5. Click Close.