Frequently asked questions

Markvision Enterprise FAQ

Why can I not choose multiple printers in the supported models list when creating a configuration?

Configuration settings and commands differ between printer models.

Can other users access my saved searches?

Yes. All users can access saved searches.

Where can I find the log files?

You can find the installation log files in the hidden directory of the user installing MVE. For example, C:\Users\Administrator\AppData\Local\Temp\mveLexmark-install.log .

You can find the *.log application log files in the installation_dir \Lexmark\Markvision Enterprise\tomcat\logs folder, where installation_dir is the installation folder of MVE.

What is the difference between host name and reverse DNS lookup?

A host name is a unique name assigned to a printer on a network. Each host name corresponds to an IP address. Reverse DNS lookup is used to determine the designated host name and domain name of a given IP address.

Where can I find reverse DNS lookup in MVE?

Reverse DNS lookup can be found in the general settings. For more information, see Configuring general settings .

How do I manually add rules to the Windows firewall?

Run the command prompt as an administrator, and then type the following:

firewall add allowedprogram " installation_dir /Lexmark/Markvision Enterprise/tomcat/bin/tomcat9.exe" "Markvision Enterprise Tomcat"

firewall add portopening UDP 9187 "Markvision Enterprise NPA UDP"

firewall add portopening UDP 6100 "Markvision Enterprise LST UDP"

Where installation_dir is the installation folder of MVE.

How do I set up MVE to use a different port than port 443?

  1. Stop the Markvision Enterprise service.

    1. Open the Run dialog box, and then type services.msc .

    2. Right-click Markvision Enterprise , and then click Stop .

  2. Open the installation_dir \Lexmark\Markvision Enterprise\tomcat\conf\server.xml file.

    Where installation_dir is the installation folder of MVE.

  3. Change the Connector port value to another unused port. 

    <Connector port="443" protocol="org.apache.coyote.http11.Http11NioProtocol" 
sslImplementationName="org.apache.tomcat.util.net.jsse.JSSEImplementation" 
SSLEnabled="true" scheme="https" secure="true" clientAuth="false" 
compression="on" compressableMimeType="text/html,text/xml,text/plain,text/css,
text/javascript,application/javascript,application/json" maxThreads="150" 
maxHttpHeaderSize="16384" minSpareThreads="25" enableLookups="false" 
acceptCount="100" connectionTimeout="120000" disableUploadTimeout="true" 
URIEncoding="UTF-8" server="Apache" sslEnabledProtocols="TLSv1,TLSv1.1,TLSv1.2" 
sslProtocol="TLS" keystoreFile="C:/Program Files/Lexmark/Markvision Enterprise/
../mve_truststore.p12" keystorePass="markvision" keyAlias="mve" keyPass="markvision" 
keystoreType="PKCS12" ciphers="TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,
TLS_RSA_WITH_AES_128_CBC_SHA"/>

  4. Change the redirectPort value to the same port number used as the connector port. 

    <Connector port="9788" maxHttpHeaderSize="16384" maxThreads="150" minSpareThreads="25" 
enableLookups="false" redirectPort="443" acceptCount="100" connectionTimeout="120000" 
disableUploadTimeout="true" compression="on" compressableMimeType="text/html,text/xml,
text/plain,text/css,text/javascript,application/javascript,application/json" 
URIEncoding="UTF-8" server="Apache"/>

  5. Restart the Markvision Enterprise service.

    1. Open the Run dialog box, and then type services.msc .

    2. Right-click Markvision Enterprise , and then click Restart .

  6. Access MVE using the new port.

    For example, open a web browser, and then type https:// MVE_SERVER : port /mve .

    Where MVE_SERVER is the host name or IP address of the server hosting MVE, and port is the connector port number.

How do I customize the ciphers and TLS versions that MVE uses?

  1. Stop the Markvision Enterprise service.

    1. Open the Run dialog box, and then type services.msc .

    2. Right-click Markvision Enterprise , and then click Stop .

  2. Open the installation_dir \Lexmark\Markvision Enterprise\tomcat\conf\server.xml file.

    Where installation_dir is the installation folder of MVE.

  3. Configure the ciphers and TLS versions.

    For more information on the configuration, see the Apache Tomcat SSL/TLS configuration instructions .

    For more information on the protocols and cipher values, see the Apache Tomcat SSL support information documentation .

  4. Restart the Markvision Enterprise service.

    1. Open the Run dialog box, and then type services.msc .

    2. Right-click Markvision Enterprise , and then click Restart .

How do I manage CRL files when using Microsoft CA Enterprise?

  1. Obtain the CRL file from the CA server.

    Notes:

    • For Microsoft CA Enterprise, the CRL is not automatically downloaded through SCEP.
    • For more information, see the Microsoft Certificate Authority Configuration Guide .

  2. Save the CRL file in the installation_dir \Lexmark\Markvision Enterprise\apps\library\crl folder, where installation_dir is the installation folder of MVE.

  3. Configure the certificate authority in MVE.

Note:  This process is only applicable SCEP protocol is used.