Admin user has forgotten the password

Create another Admin user, and then delete the previous account

You can use the Markvision Enterprise Password Utility to create another Admin user.

1. Browse to the folder where Markvision Enterprise is installed.

   For example, C:\Program Files\

2. Launch the mvepwdutility-windows.exe file in the Lexmark\Markvision Enterprise\ directory.

3. Select a language, and then click OK > Next.

4. Select Add User Account > Next.

5. Enter the user credentials.

6. Click Next.

7. Access MVE, and then delete the previous Admin user.

   Note: For more information, see Managing users.