Using Markvision

The features and functions of Markvision are divided into four service areas, showing only the features and functions needed for a task. Each service area is accessible from the home screen and corresponds to a service life cycle stage in the ITIL version 3. The ITIL discipline is globally recognized for its compilation of best practices for managing IT resources within an organization.

Use

To

Assets

  • Locate, identify, catalog, organize, and track the physical assets that comprise the printer fleet.

  • Gather and maintain information on the fleet models, capabilities, installed options, and life cycle.

Note: In ITIL, this area fits into the Service Transition area. If your responsibilities include management of IT assets, then go to Managing assets.

Configurations

  • Define and manage configurations such as importing, exporting, or assigning configurations to selected devices.

  • Run a conformance check or enforce configurations to selected devices.

  • Deploy eSF apps, including licenses, to the printer fleet.

Note: In ITIL, this tab fits into the Service Transition area. If your responsibilities include administration and maintenance of configuration management tools, then go to Managing configurations.

Service Desk

  • Directly interact with a single device in the printer fleet.

  • Remotely manage the device, run a conformance check, enforce configurations, and customize configuration settings through the device Embedded Web Server.

Note: In ITIL, this tab fits into the Service Operation area. If your responsibilities include management or administration of customer IT support service, then go to Managing the service desk.

Event Manager

Create an automated event when a device sends an alert to the network. You can send an e-mail or perform other scripted actions to notify identified personnel.

Note: In ITIL, this tab fits into the Service Operation area. If your responsibilities include problem management or incident handling, then go to Managing device events.