Working with a device

Checking the status of a device

  1. Locate a device using Bookmarks or Advanced Search.

    Note: You can use the categories in the Search Results Summary area to narrow down the list of devices found.

  2. Select the check box beside the IP address of the device, and then click Collect current status.

  3. From the Printer Status and Supply Status columns, take note of the icon beside the device.

    Icon

    Status

    the checkmark icon

    OK—The device is ready and supplies are sufficient.

    the triangle icon

    Warning—The device is working, but supplies may be low or may require attention at a later time.

    the x icon

    Error—The device or supplies need immediate attention.


  4. Click Work with Device to view details on the status of the device.

Viewing a device remotely

Note: This feature is available only in devices that support remote viewing.

  1. From the Service Desk tab, select the check box beside the IP address of the device.

  2. Click Work with Device.

    Note: The picture of the device is available only in some printer models.

  3. Click Remote Operator Panel > Click here to continue.

  4. From the lower left side, see the keyboard key equivalent for each of the device button commands.

    Note: The location of the keyboard key equivalent may differ depending on the device model.

Viewing the embedded Web page

Note: This feature is available only in devices that support remote viewing of its embedded Web page.

  1. From the Service Desk tab, select the check box beside the IP address of the device.

  2. Click Work with Device.

    Note: The picture of the device is available only in some printer models.

  3. Click Embedded Web Page.

    Note: From the bottom part of the page, you can also select the language that you want to use.