Working with configuration

Before attempting to resolve a problem on a device, make sure that the device conforms with its assigned configurations.

Checking device conformance with a configuration

  1. From the Service Desk tab, select one or more devices.

  2. Click Conformance.

  3. When the task is completed, click the log icon to view the results of the conformance check.

Enforcing configurations

  1. From the Service Desk tab, select one or more devices.

  2. Click Enforce.

  3. When the task is completed, click the log icon to make sure that the configuration enforcement is complete.