Lexmark Serverless Print Management troubleshooting

Application error

Try one or more of the following:

Check the diagnostic log

Open a web browser, and then type IP /se , where IP is the printer IP address.
Click Embedded Solutions > Log File .
Analyze the log, and then resolve the problem.

Check the Lexmark Print Management Client log

To enable logging of the Lexmark Print Management Client events, modify the Logger element in the Lexmark Print Management Client configuration file.

For Windows operating system

<Logger>
	<LogFilePath>C:\ProgramData\LPMC\lpmc.log</LogFilePath>
	<LoggingEnabled>true</LoggingEnabled>
</Logger>

Note: For more information, see the Lexmark Print Management On-Premises Administrator’s Guide .

For Mac OS operating system software

<Logger>
	<LogFilePath>/var/tmp/lpmc.log</LogFilePath>
	<LoggingEnabled>true</LoggingEnabled>
</Logger>

Note: For more information, see the Lexmark Print Management On-Premises Administrator’s Guide .

To enable logging, set the LoggingEnabled value to true , or debug for a more detailed log.
To view the log file, navigate to the folder specified in LogFilePath . Analyze the log, and then resolve the problem.

Note: Setting the LoggingEnabled value to false disables logging, but some critical errors are still logged.

Make sure to restrict public access to the application

From the Embedded Web Server, click Settings > Security > Login Methods .
From the Public section, click Manage Permissions .
Expand Apps , and then clear Print Release .
Click Save .

Make sure that Print Release is granted access control

When using either Cloud Authentication or Card Authentication, do the following:

From the Embedded Web Server, click Settings > Security > Login Methods .
From the Additional Login Methods section, click Manage Permissions beside the application.
Select a group, expand Apps , and then select Print Release .
Click Save .

Contact your Lexmark representative

Jobs appear to be printing but no output is printed

Try one or more of the following:

Make sure that the B/W Print and Color Print settings are enabled

When using either Cloud Authentication or Card Authentication, do the following:

From the Embedded Web Server, click Settings > Security > Login Methods .
From the Additional Login Methods section, click Manage Permissions beside the application.
Select a group, and then expand Function Access .
Select B/W Print and Color Print .
Click Save .

Contact your Lexmark representative

Jobs do not appear in the Print Release queue

Try one or more of the following:

Make sure to send the print job to the print queue

Make sure that the user account used when sending the print job is the same account logged in to the Print Release–enabled printer

For more information, contact your system administrator.

Make sure that Lexmark Serverless Print Management Print Release is installed on the printer to which you are sending the print job

For more information, contact your system administrator.

Make sure that the computer and the printer are connected to the same network

For more information, contact your system administrator.

Make sure that the user is granted read and write access to the Active Directory attribute

For more information, contact your system administrator.

Add a firewall exception to the Lexmark Print Management Client port number

A firewall may be blocking the communication between the printer and the workstation. Check the following:

A non-Windows firewall is installed on workstations using the Windows operating system.
A non-Mac OS firewall is installed on workstations using the Mac OS operating system software.

The default port number for the Lexmark Print Management Client is 9443 . For more information, contact your system administrator.

Make sure that the user is granted access to the computer where the Lexmark Print Management Client is installed

Note: The following instructions are applicable only to Windows operating system users.

From the computer where the Lexmark Print Management Client is installed, run the command prompt as an administrator, and then type secpol.msc .
From the Security Settings menu, click Local Policies > User Rights Assignment > Access this computer from the network .
Set the security policy to its default value, or manually add a user or group to the policy.

Note: If the domain group policy is managing the security policy, then add them at the domain group policy level. Otherwise, your changes are overwritten the next time the group policy is modified.
Click Apply .

Make sure that Kerberos is configured in your printer

Contact your Lexmark representative

Cannot retrieve jobs

Try one or more of the following:

Make sure that your account from Active Directory has write access to the otherLoginWorkstations attribute

For more information, contact your system administrator.

Remove the proxy settings used for your printer

For more information, contact your system administrator.

Make sure that the Lexmark Print Management Client and the printer are connected to the same network

For more information, contact your system administrator.

Make sure that the Lexmark Print Management Client is not in Sleep or Hibernate mode

For more information, contact your system administrator.

Make sure that the user sending the print job from the printer is the same user logged in to the Lexmark Print Management Client

For more information, contact your system administrator.

Make sure that Lexmark Print Capture Service and Lexmark Print Release Service are running when you access Print Release on the printer

When using a card to log in, make sure to use the user account with administrator privilege in Active Directory and the Lexmark Print Management Client

For more information, contact your system administrator.

Make sure that NTP is enabled

Open a web browser, and then type the printer IP address.

Note: View the IP address in the TCP/IP section of the Network/Ports menu.
Click Settings or Configuration , and then click Security > Set Date and Time .
Select Enable NTP .
Click Apply .

Make sure that the time on the printer matches the time on the Kerberos KDC

Make sure that the password created for Certificate Authority is correct

For more information, contact your system administrator.

Make sure that the service account user name in Card Authentication and Print Release matches the user name in the Lexmark Print Management Client configuration file

For more information on configuring Card Authentication, see the Card Authentication Administrator’s Guide .

Make sure that the HTTP or SSL port number in Print Release matches the port number in the Lexmark Print Management Client configuration file

Make sure that the user is granted access to the computer where the Lexmark Print Management Client is installed

From the computer where the Lexmark Print Management Client is installed, run the command prompt as an administrator, and then type secpol.msc .
From the Security Settings menu, click Local Policies > User Rights Assignment > Access this computer from the network .
Set the security policy to its default value, or manually add a user or group to the policy.

Note: If domain group policy settings manage the policy, then add them at the domain group policy level. Otherwise, your changes are overwritten the next time the group policy is modified.
Click Apply .