Print jobs do not appear in the print queue

Try one or more of the following:

Make sure that the user credentials are correct

If the Print Management server is configured to connect to an LDAP server, then use your LDAP user name and password.

If the Print Management server is configured to support multiple domains, then select a domain, and then type your user name and password.


Make sure that the document name and the user ID are correct and that the user did not log in using a different user ID when printing

For more information, contact your administrator.


For Microsoft Windows operating system, make sure that the Lexmark Universal Print Driver of your shared printer is installed on your computer and that the port is configured to the Print Management server

For more information, contact your administrator.


For Mac OS operating system software, make sure that the generic print driver is installed on your computer

For more information, contact your administrator.