Lexmark Print Management Print Release troubleshooting

Jobs do not appear in the Print Release queue

Try one or more of the following:

Make sure to send the print job to the print queue

Make sure that the user account used when sending the print job is the same account logged in to the Print Release–enabled printer

For more information, contact your system administrator.

Make sure that LPM Serverless Print Release is installed on the printer to which you are sending the print job

For more information, contact your system administrator.

Make sure that the computer and the printer are connected to the same network

For more information, contact your system administrator.

Make sure that the user is granted read and write access to the Active Directory attribute

For more information, contact your system administrator.

Add a firewall exception to the LPMC port

A firewall may be blocking the communication between the printer and the workstation. The blocking happens when you have a non-Windows firewall for workstations using Windows operating system, or a non-Mac firewall for workstations using Mac operating system. The default port for LPMC is 9443. For more information, contact your system administrator.

Make sure that the user is granted access to the computer where LPMC is installed

Note: The following instructions are applicable only to Windows operating system users.

  1. From the computer where LPMC is installed, run the command prompt as an administrator, and then type secpol.msc.

  2. From the Security Settings menu, click Local Policies > User Rights Assignment > Access this computer from the network.

  3. Set the security policy to its default value, or manually add a user or group to the policy.

    Note: If the domain group policy is managing the security policy, then add them at the domain group policy level. Otherwise, your changes are overwritten the next time the group policy is modified.

  4. Click Apply.

Cannot connect to the Print Release server

Try one or more of the following:

Make sure to set Serverless Print Release Service to the appropriate server location lookup from the Card Authentication configuration page

For more information, see Configuring user login and authentication.

Make sure that your account from the Active Directory has write access to the otherLoginWorkstations attribute

For more information, see Setting up Active Directory, or contact your system administrator.

Remove the proxy settings used for your printer

For more information, contact your system administrator.

Make sure that LPMC and the printer are connected to the same network

For more information, contact your system administrator.

Make sure that LPMC is not in Sleep or Hibernate mode

For more information, contact your system administrator.

Make sure that the user sending the print job from the printer is the same user logged in to LPMC

For more information, contact your system administrator.

Make sure that the LPMC services are running when you access Print Release on the printer

When using the Card login method, make sure to use the user account with administrator privilege in Active Directory and LPMC

For more information, contact your system administrator.

Make sure that NTP is enabled

  1. Open a Web browser, and then type the printer IP address.

    Note: View the IP address in the TCP/IP section of the Nework/Ports menu.

  2. Click Settings or Configuration, and then click Security > Set Date and Time.

  3. Select Enable NTP.

  4. Apply the changes.

Make sure that the password created for Certificate Authority is correct

For more information, contact the system administrator.

Make sure that the service account user name set for Card Authentication matches the user name in the LPMC configuration file

For more information, see Configuring Card Authentication.

For more information on configuring LPMC, see Installing Lexmark Print Management Client.

Make sure that the user is granted access to the computer where LPMC is installed

  1. From the computer where LPMC is installed, run the command prompt as an administrator, and then type secpol.msc.

  2. From the Security Settings menu, click Local Policies > User Rights Assignment > Access this computer from the network.

  3. Set the security policy to its default value, or manually add a user or group to the policy.

    Note: If the policy is managed by domain group policy settings, then add them at the domain group policy level. Otherwise, your changes will be overwritten the next time the group policy is modified.

  4. Apply the changes.

Cannot determine the user ID

Make sure that you have assigned the appropriate security template for LDAP+GSSAPI, Smart Card Authentication Client, and Card Authentication

For more information, see Configuring printer security settings.

Cannot connect to the LDAP server

Try one or more of the following:

When using Card Authentication, make sure to configure it to the correct settings

Note: For more information, see Configuring Card Authentication.

Make sure that the printer is not configured to a different Active Directory server

Make sure that you have configured Kerberos 5 server to use LDAP+GSSAPI authentication

For more information, see Configuring Kerberos 5 for use with LDAP+GSSAPI.

Loading the print jobs takes a long time

Try one or more of the following:

Make sure that the workstations containing the print jobs are turned on

The application may be trying to connect to the workstations that are turned off. The application waits for three timeouts before they stop communicating to a workstation.

Contact your Lexmark representative

Jobs do not finish printing

Try one or more of the following:

Make sure that your printer is connected to the network

Release the print job again

Cannot connect to LPMC when using Mac workstations

Try one or more of the following:

Make sure that the computer is connected to the network whether a user is logged in or not

Some Mac computers cannot connect to the network after being turned on and before any user is logged in. A network connection is needed to connect to LPMC.

Contact your Lexmark representative

Cannot print large files when the Color, Sides (Duplex), Staple, Hole Punch, or multiple copies settings are enabled

Try one or more of the following:

Disable or increase the socket timeout value

  1. From the Embedded Web Server, access the configuration page for the application.

  2. In the Socket Timeout field, increase the value, or enter 0 to disable the timeout.

  3. Apply the changes.

Contact your Lexmark representative