SaaS print jobs do not appear in the Print Release queue

Make sure that the SaaS release and tracking server is accessible

For more information, contact your system administrator.

Make sure that card validation in Card Authentication is set to Identity Service

For more information, see the Card Authentication Administrator’s Guide.

Contact your solution provider

If you still cannot resolve the problem, then contact your solution provider.

Cannot retrieve jobs

Try one or more of the following:

Make sure that the SaaS release and tracking server is accessible

For more information, contact your system administrator.

Remove the proxy settings used for your printer

For more information, contact your system administrator.

Contact your solution provider

If you still cannot resolve the problem, then contact your solution provider.