The application cannot be accessed

This error message indicates that the application is having difficulty communicating with the Document Accounting server. Try one or more of the following:

Make sure the application is configured correctly

The two configuration properties that establish communication between the Document Accounting server and the application are:

• The URL that points to the WSDL file for the Document Accounting server

• The server password

Make sure the Document Accounting server is configured correctly

• Check that the Document Accounting server is turned on and ready to receive SOAP messages from the application.

• Verify that the URL and password for the Document Accounting server are correct. For information on how to access the application, see Accessing application configuration settings using the Embedded Web Server.

Make sure the LDAP settings are correct

For information on accessing LDAP settings through the Embedded Web Server, see Configuring application settings.

Make sure the authentication scripts on the Document Accounting server are valid

For information on creating and editing scripts, see the documentation that came with your Document Accounting software.

Check the system log

1. From the Embedded Web Server, click Settings or Configuration, and then do one of the following:

   • Click Apps > Apps Management.

   • Click Device Solutions > Solutions (eSF).

   • Click Embedded Solutions.

2. Click System > Log.

3. From the Filter menu, select an application status.

4. From the Application menu, select an application, and then click Submit.