Application error

Try one or more of the following:

Check the diagnostic log

1. Open a Web browser, and then type IP/se, where IP is the printer IP address.

2. Click Embedded Solutions > Log File.

   Note: Before checking the log files, make sure to include debugging entries in the log. From the Menu Options section, click Set Logging Level, select Yes, and then click Submit.

3. Analyze the log, and then resolve the problem.

Limit the number of profiles that you create

You may encounter problems if there are too many profiles. If the printer memory is less than 1GB, then it is recommended that you create only up to 24 profiles.

Adjust the scan settings

1. Open a Web browser, and then type the printer IP address.

   Note: Locate the IP address on the printer home screen.

2. Click Settings or Configuration.

3. Depending on your printer model, do one of the following:

   • Click Apps > Apps Management.

   • Click Device Solutions > Solutions (eSF).

   • Click Embedded Solutions.

4. Select the application from the list, and then click Configure.

5. From the scanning options, select a lower scan resolution or turn off color scanning.

6. Apply the changes.

Contact your solution provider

If you still cannot resolve the problem, then contact your solution provider.