Cannot authenticate user

Try one or more of the following:

Check the application settings

Make sure that the authentication options and SharePoint settings in the application configuration page match the settings for the SharePoint server. For more information, see Managing a profile.


Make sure that you specify the correct credentials


Make sure that you have access rights to the SharePoint URL

  1. Open a Web browser, and then type the SharePoint URL.

  2. Log in using an administrator account.

    Note: If you do not have an administrator account, then contact your SharePoint administrator.
  3. From the landing page, click the settings icon, and then click Site Settings.

  4. From the Users and Permissions section, click Site Permissions > Check Permissions.

  5. Type your user name.

  6. Click Check Now.

    Note: If you have Read or View Only access, then contact your SharePoint administrator to change your permission level.

Contact your solution provider

If you still cannot resolve the problem, then contact your solution provider.