Cannot access a site or find it in the list

Try one or more of the following:

Make sure that the application settings match the SharePoint server settings

For more information, see Managing a profile.


Make sure that you have access to the SharePoint server and have proper site permission

For more information, contact your SharePoint administrator.


Make sure that the SharePoint URL is properly mapped to the public URL

For more information, see Configuring alternate access mapping.


Make sure that all subsites are listed in the site collection

  1. Log in to the SharePoint server.

  2. From the computer, launch the SharePoint server Central Administration site, and then click Application Management > Site Collections > View all site collections.

  3. Confirm if your site is in the list.

    Note: You need administrative rights to add a site. For more information, contact your SharePoint administrator.

Contact your solution provider

If you still cannot resolve the problem, then contact your solution provider.