Cannot scan or print documents

Try one or more of the following:

Make sure that scanning or printing is enabled

1. From the Embedded Web Server, navigate to the configuration page for the application:

   Apps > Scan to SharePoint > Configure

2. Add or edit a profile.

3. From the SharePoint Settings section, enable scanning or printing.

4. Click Apply.

Make sure that the SharePoint URL does not exceed the length limit

For more information, see the help documentation for your SharePoint server.

Make sure that all appropriate network cables are connected securely and that the printer network settings are configured correctly

For more information, see the printer User’s Guide.

Make sure that the file type is supported

For the list of supported file types, see the Readme file.

If you cannot print a PDF file, then make sure that the file is not encrypted

Make sure that you have access rights to the SharePoint URL

1. Open a web browser, and then type the SharePoint URL.

2. Log in using an administrator account.

   Note: If you do not have an administrator account, then contact your SharePoint administrator.

3. Depending on your SharePoint server, click the settings icon or Site Actions, and then click Site settings.

4. From the “Users and Permissions” section, click Site permissions > Check Permissions.

5. Type your user name.

6. Click Check Now.