Cannot connect to the SharePoint server

Try one or more of the following:

Make sure that the SharePoint server is working

For more information, contact your SharePoint administrator.

Touch the application icon again

The server may take a few seconds to respond while in Sleep mode.

Make sure that the application settings match the SharePoint server settings

For more information, see Configuring the application settings.

Make sure that the printer is connected to the network

For more information, see the printer User’s Guide.

Check the diagnostic log

1. Open a web browser, and then type IP/se, where IP is the printer IP address.

2. Click Embedded Solutions, and then do the following:

   1. Clear the log file.

   2. Set the logging level to Yes.

   3. Generate the log file.

3. Analyze the log, and then resolve the problem.

Make sure that you have access rights to the SharePoint URL

1. Open a web browser, and then type the SharePoint URL.

2. Log in using an administrator account.

   Note: If you do not have an administrator account, then contact your SharePoint administrator.

3. From the landing page, click the settings icon, and then click Site Settings.

4. From the Users and Permissions section, click Site Permissions > Check Permissions.

5. Type your user name.

6. Click Check Now.

   Note: Users that have Read or View Only access may not be able to connect to the SharePoint server through the application. To change your permission level, contact your SharePoint administrator.

Contact your Lexmark representative