Cannot authenticate user

Try one or more of the following:

Check the application settings

Make sure that the authentication options and SharePoint settings in the application configuration page match the settings for the SharePoint Online server. For more information, see Configuring the application settings.

Make sure that you specify the correct credentials

Make sure that you have access rights to the SharePoint URL

1. Open a web browser, and then type the SharePoint URL.

2. Log in using an administrator account.

   Note: If you do not have an administrator account, then contact your SharePoint administrator.

3. From the landing page, click the settings icon, and then click Site Settings.

4. From the Users and Permissions section, click Site Permissions > Check Permissions.

5. Type your user name.

6. Click Check Now.

   Note: If you have Read or View Only access, then contact your SharePoint Online administrator to change your permission level.

Contact your Lexmark representative