Cannot retrieve the user signing certificate

Try one or more of the following:

Make sure that a signing certificate is available for the user

Install the appropriate signing certificate on the user’s smart card.


Make sure that the certificates are retrieved correctly

  1. From the Embedded Web Server, navigate to the configuration page for Smart Card Authentication Client:

    Apps > Smart Card Authentication Client > Configure

  2. From the Advanced Settings section, select Wait for user information.

  3. Click Apply.


Contact your Lexmark representative