Cannot retrieve the user e-mail address

Try one or more of the following:

Make sure that the printer e-mail function is secured

For more information, see Securing access to the application.

Make sure that the user e-mail address is retrieved correctly

1. From the Embedded Web Server, navigate to the configuration page for Smart Card Authentication Client:

   Apps > Smart Card Authentication Client > Configure

2. From the Advanced Settings section, in the E-mail From Address menu, select where the printer retrieves the user e-mail address.

3. Select Wait for user information.

4. Click Apply.

Contact your Lexmark representative