Solving printing problems

Printer test works, but the printer does not print when attached to the computer

These are possible solutions. Try one or more of the following:

Printer is noisy

These are possible solutions. Try one of more of the following:

Printer sounds like it is printing, but does not print

These are possible solutions. Try one or more of the following:

Printer alarm sounds

This might indicate an error or a normal operation. If an error condition is present, these are possible solutions. Try one or more of the following:

Printer goes to the Tear Off position before the print job finishes

Set Auto Tear Off to On:

  1. Press Start/Stop.

  2. Press and hold Tear Off until the printer beeps and the picture of a padlock light blinks.

  3. Open the control panel to access layer 2.

  4. Press Micro art of an up arrow or Micro art of a down arrow to move the paper to the desired position.

  5. Close the control panel.

    The printer beeps twice and the paper rolls backward and then advances to the new Top-Of-Form position.

  6. Press Start/Stop.

    The paper remains at the new Top-Of-Form position until another job is initiated.

  7. Send the print job again.

Buttons do not work, except for Start/Stop, FormFeed, Tear Off and Load/Unload

  1. Turn the printer off.

  2. Press and hold Load/Unload and Tractor while turning the printer on.

    When the picture of a lock light goes off, the control panel is unlocked, and all buttons are active.

Printer power switch is on, but the power light is off

These are possible solutions. Try one of more of the following:

Left margin moves to the right during printing

These are possible solutions. Try one or more of the following:

Incorrect line length; lines do not start at the left margin

These are possible solutions. Try one or more of the following:

Printer speed slows

These are possible solutions. Try one of more of the following:

Incorrect characters print, left margin changes, or printing stops

These are possible solutions. Try one or more of the following:

Printing continues beyond the edges of the continuous forms

These are possible solutions. Try one or more of the following:

Selected font or pitch is not printing or is changing

If you encounter this problem, your software is overriding your control panel font and/or pitch selection, or using graphic fonts. If possible, use resident fonts and/or pitches. Otherwise, try the following solution: