Clear Carrier Jam

These are possible solutions. Try one or more of the following:

Remove any obstructions

  1. Raise the scanner unit.

  2. Remove any objects blocking the path of the print cartridge carrier.

  3. Make sure the cartridge carrier lids are closed.

  4. Close the scanner unit.

  5. Press select button.

Remove print cartridges

  1. Make sure the printer is on.

  2. Raise the scanner unit.

  3. Remove both print cartridges.

  4. Make sure the cartridge carrier lids are closed.

  5. Close the scanner unit.

  6. Press power button to turn the printer off.

  7. Disconnect the power cord from the wall outlet.

  8. Plug the power cord back into the wall outlet.

  9. Press power button to turn the printer on.

  10. Reinstall the print cartridges. For more information, see Installing print cartridges

  11. Close the scanner unit.

  12. Plug the power cord into the wall outlet.

  13. Press power button to turn the printer on.

  14. Reinstall the print cartridges. For more information, see Installing print cartridges.