Cartridge Error (1102, 1203, 1204, or 120F)

1. Remove the print cartridges, and close the cartridge carrier lids.

2. Close the scanner unit.

3. Disconnect the power cord from the electrical outlet.

4. Reconnect the power cord to the electrical outlet.

5. If the button is not lit, press .

6. Reinsert the print cartridges and close the cartridge carrier lids.

7. Close the scanner unit.

If the error does not reappear, the problem has been corrected.

If the problem reappears, one of the cartridges is not working properly. Continue with the following procedure to determine which cartridge is not working properly.

1. Remove the print cartridges, and close the cartridge carrier lids.

2. Close the scanner unit.

3. Disconnect the power cord from the electrical outlet.

4. Reconnect the power cord to the electrical outlet.

5. If the button is not lit, press .

6. Reinsert the black (or photo) print cartridge and close the cartridge carrier lid.

7. Close the scanner unit.

8. If the error:

   • Reappears, replace the black (or photo) print cartridge with a new one, close the cartridge carrier lid, and close the scanner unit.

   • Does not reappear, reinsert the color print cartridge, close the cartridge carrier lid, and close the scanner unit.

9. If the error reappears, replace the color print cartridge with a new one, close the cartridge carrier lid, and close the scanner unit.