Checking printer readiness

The printer may not be ready to print. Check the following. When you think you have solved the problem, test the solution by sending a document to print.

Make sure the printer has paper and is properly loaded

Make sure you have followed the correct loading instructions for your printer.

Remove the sticker and tape from the print cartridges

  1. Lift the scanner unit.

  2. Remove the print cartridges from the print cartridge carrier.

  3. Make sure the sticker and tape are removed from the bottom and back of the cartridges.

Do the print cartridges have ink?

  1. Do one of the following:

    • In Windows Vista, click vista_start_button_0.

    • In Windows XP and earlier, click Start.

  2. Click Programs or All Programs stepLexmark 9500 Series.

  3. Click Solution Center.

    If an exclamation point (!) appears on either of the print cartridges, the ink level is low. Install a new cartridge.

Check the USB connection

  1. Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked by the graphic of the USB symbol. Plug the long, flat end of the USB cable into this port.

  2. Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.

  3. Check that the USB cable is not damaged and that the power button light is on.