Finding information about the printer

The Quick Setup sheet gives you instructions for setting up hardware and software.

You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com.

The Getting Started Guide gives you instructions for setting up the printer and some basic instructions for using the printer.

You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com.

The User's Guide gives you instructions for using the printer and other information such as:

• Using the software (on Windows operating systems)

• Loading paper

• Printing

• Working with photos

• Scanning (if supported by your printer)

• Making copies (if supported by your printer)

• Faxing (if supported by your printer)

• Maintaining the printer

• Connecting the printer to a network (if supported by your printer)

• Troubleshooting problems with printing, copying, scanning, faxing, paper jams, and misfeeds

Note: If your printer supports Macintosh operating systems, see the User's Guide for Macintosh users on the User's Guide CD. You can also see the Mac Help:

1. From the Finder desktop, double-click the Lexmark 9500 Series folder.

2. Double-click the printer Help icon.

When you install the printer software, the help version of the User's Guide will be installed.

1. Do one of the following:

   • In Windows Vista, click .

   • In Windows XP and earlier, click Start.

2. Click Programs or All Programs Lexmark 9500 Series.

3. Click User's Guide.

If you are unable to access the User's Guide using the previous steps, follow these instructions:

1. Insert the installation software CD for Windows.

   The installation screen appears.

   Note: If necessary, click  All Programs  Run. In Windows XP and earlier versions, click Start  Run, and then type D:\setup, where D is the letter of your CD-ROM drive.

2. Click Documentation.

3. Click View User's Guide (includes Setup Troubleshooting).

4. Click Yes.

   The User's Guide appears on the screen.

A printable version of the User's Guide can be found on the User's Guide CD that came in the printer box. You can also find this document on the Lexmark Web site at www.lexmark.com.

The Lexmark Solution Center software is included on your CD. It installs with the other software, if your printer connects to a computer.

To access the Lexmark Solution Center:

1. Do one of the following:

   • In Windows Vista, click .

   • In Windows XP and earlier, click Start.

2. Click Programs or All Programs Lexmark 9500 Series.

3. Select Lexmark Solution Center.

Telephone support

Call us at

• US: 1-800-332-4120

  Monday–Friday (8:00 AM–11:00 PM ET)

  Saturday (Noon–6:00 PM ET)

• Canada: 1-800-539-6275

  English Monday–Friday (8:00 AM–11:00 PM ET)

  Saturday (Noon–6:00 PM ET)

  French Monday–Friday (9:00 AM–7:00 PM ET)

• Mexico: 01-800-253-9627

  Monday–Friday (8:00 AM–8:00 PM ET)

Note: Support numbers and times may change without notice. For the most recent phone numbers available, see the printed warranty statement that shipped with your printer.

Telephone numbers and support hours vary by country or region.

Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link.

Note: For additional information about contacting Lexmark, see the printed warranty that shipped with your printer.

E-mail support

For e-mail support, visit our Web site: www.lexmark.com.

1. Click CUSTOMER SUPPORT.

2. Click Technical Support.

3. Select your printer family.

4. Select your printer model.

5. From the Support Tools section, click e-Mail Support.

6. Complete the form, and then click Submit Request.

E-mail support varies by country or region, and may not be available in some instances.

Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link.

Note: For additional information about contacting Lexmark, see the printed warranty that shipped with your printer.

Limited Warranty Information

Lexmark International, Inc. furnishes a limited warranty that this printer will be free of defects in materials and workmanship for a period of 12 months after the original date of purchase.

To view the limitations and conditions of this limited warranty, see the Statement of Limited Warranty included with this printer, or set forth at www.lexmark.com.

1. Click CUSTOMER SUPPORT.

2. Click Warranty Information.

3. From the Statement of Limited Warranty section, click Inkjet & All-In-One Printers.

4. Scroll through the Web page to view the warranty.

Warranty information varies by country or region. See the printed warranty that shipped with your printer.

Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased